5. Many application programs (such as word processors) must
be set up properly before they can use a printer. Check your
program manual to see what customization is required.
6. Try running the Parallel Port (Printer Interface) Check if
you have a parallel printer, or the Serial Port (RS-232C)
Check if you have a serial printer. Appendix C describes
these diagnostics checks. If the diagnostics test indicates an
error, contact the place where you bought the printer.
Option Card Problems
If you install an option card and it is not functioning properly,
check the following:
1. Is the option card installed correctly? Check the installation
procedure described in Chapter 5 and also see the
instructions that come with the option card. The most
common problem with option cards is a loose connection.
Make sure the option card is well-seated in its slot.
2. Did you set the necessary DIP switches or jumpers on the
option card? See your option card manual for instructions.
3. Did you run the Setup program to redefine your computer’s
configuration after installing the card? See Chapter 2.
4. If you installed a memory card in your computer, see “Post-
installation Setup for Memory Cards” in Chapter 5.
5. If you used the option card to add an external device to your
computer, did you use the proper cable to connect the
device to the option card connector on the back panel?
6. Did you perform the correct setup procedures for the
software you are using with the option card? If necessary, see
your software manual for instructions on running the
software setup procedure.
A-16 Troubleshooting
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