Related Information
&
“Installing Your Applications” on page 70
Using the ADF
If the ADF or ADF cover is open, close it and try scanning again.
Cannot Start Document Capture Pro (Windows) or Document
Capture (Mac OS)
❏
Make sure the following applications are installed:
❏
Document Capture Pro (Windows) or Document Capture (Mac OS)
❏
Epson Scan 2
❏
Epson Event Manager
If the applications are not installed, install them again.
❏
Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2
instead.
❏
Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS).
❏
Check the USB cable connection.
❏
Make sure the USB cable is securely connected to the scanner and the computer.
❏
Use the USB cable that came with the scanner.
❏
Connect the scanner directly to the computer’s USB port. The scanner may not work properly when
connected to the computer through one or more USB hubs.
❏
Make sure the scanner is turned on.
❏
Wait until the status light stops flashing indicating that the scanner is ready to scan.
❏
If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Related Information
&
“Installing Your Applications” on page 70
You Cannot Start EPSON Scan 2
Make sure the scanner is connected to your computer properly.
❏
Check the USB cable connection.
❏
Make sure the USB cable is securely connected to the scanner and the computer.
❏
Use the USB cable that came with the scanner.
❏
Connect the scanner directly to the computer’s USB port. The scanner may not work properly when
connected to the computer through one or more USB hubs.
User's Guide
Solving Problems
61