PRODUCT DAMAGED IN DELIVERY
The Solar AquaAir® Ultra Diffused Air aeration system was properly
packed and accepted by the freight carrier for shipment. It is therefore
their responsibility to deliver the system in perfect condition.
APPARENT DAMAGE OR LOSS
When you receive your
AquaMaster®
unit, closely examine the package
and inspect materials for any signs of external or internal damage it may
have sustained en route. If there is apparent damage save the original
shipping carton and the packing material. If upon delivery the equipment or
containers indicate DAMAGE IN TRANSIT, such goods should be refused
or not accepted until the transportation company’s agent has noted such
on the freight bill. A copy of such bill will be given to you, noting the nature
and extent of the damage. If any part of shipment is LOST IN TRANSIT,
have shortage noted on freight bill by agent.
CONCEALED DAMAGE
If damage is discovered, that was not apparent upon delivery, notify the
Transportation Company immediately to inspect damaged equipment. The
inspector will be required to provide a "CONCEALED DAMAGE" report.
Inspections must be requested within 15 days of delivery. Do not move
damaged goods from original point of delivery. Retain all original packing/
containers for inspection. File a "FULL VALUE REPLACEMENT" claim
against the Transportation Company.
PRODUCT WARRANTY
All
AquaMaster®
Solar AquaAir® Ultra Diffused Air Aeration Systems
have a Limited Lifetime Warranty on the enclosure, 15 years on the tubing,
5 year parts and labor on the diffuser assembly, 3 year parts and labor
on compressor and cooling fan, 5 year parts and labor on the solar panel
and all other electrical components and batteries have a 1 year parts and
labor warranty. Vanes & Pistons are considered “Wear Items” and are not
covered under the factory warranty, consult factory for assistance.
Warranty is in effect from the date of shipment, when given normal and
proper usage as determined by the seller upon examination, and when
owned by the original user. The Customer is responsible for all shipping
costs of any materials for warranty inspection back to
AquaMaster®
. After
inspection, if product shows manufacturing defect,
AquaMaster®
will
replace or repair it at no cost to the customer. Should inspection indicate
non-warranty failure (incorrect voltage, faulty installation procedures,
vandalism, customer negligence, etc.) warranty will be void.
AquaMaster®
reserves the right to change this information without
notice, and makes no warranty, express or implied, with respect to this
information.
AquaMaster®
shall not be liable for any loss or damage,
including consequential or special damages, resulting from the use of this
information, even if
AquaMaster’s®
negligence or other fault causes loss
or damage.
The warranty period for all warranty work is equal to the remaining time
period of the original new equipment warranty. Warranty claims are based
on the date you notify your representative or
AquaMaster®
at 800-
693-3144 or 920-693-3121. All claims must be made to
AquaMaster®
Fountains and Aerators or an Authorized Distributor.