15
Troubleshooting
The below statements are listed as troubleshooting guidelines. Further information is available
through Energenics support.
Q: What should I do if the unit will not turn on?
A: Verify there is power to the system
A: Verify the display is reads correctly
A: Verify the Emergency Stop is not engaged
Q: Why does the unit turn off when I enter the room?
A: Safety features turn off lamps based on detection by the PIR sensor.
Q: My system will turn on, but the lamps will not come on.
A: Verify the start cycle button is pressed
A: Inspect the lamp for age or physical failure
A: Contact Energenics Support for further information
Q: My system is running fine, how do I verify the lamp output is correct?
A: The system has a status screen at the end of the cycle
A: Faults will indicate if the system is not performing correctly
Q: The touchscreen has pr
esented a flashing “Service Machine” icon.
What does this mean?
A: Every 8 running hours it is recommended that lamps be wiped
down with isopropyl or rubbing alcohol. This will remove any
debris that may have accumulated on the lamp. Once cleaned,
you can reset this message by pressing USER SETTINGS
button followed by RESET SERVICE LIGHT
