ENUHDE-IFP - User Guide
18
Chapter5: Q&A
Q1: Why does the computer not recognize my hard disk?
Answer:
• Make sure the right USB port on the Y-cable is connected to your hard disk. Not
only plug the auxiliary power cable.
• If your hard disk is connected to a laptop or a bus hub (non-self powered hub),
you may need to connect the auxiliary power cable to provide enough power for
the hard disk.
• Make sure the USB port works properly. If you are not sure, please try another
USB port.
Your computer may not be able to recognize your hard disk if it has not been
partitioned yet. Please refer to “3.1 Partition Your Hard Disk” for more details.
Q2: Why is data transfer between the computer and the device slow?
Answer:
You may have connected your hard disk to a USB 1.1 port instead of a USB 2.0
port. The Fingerprint Security HDD Enclosure can work with both USB 1.1 port
and USB 2.0 port. However, we recommend you connecting the enclosure to a
USB 2.0 port to achieve optimum transfer rate.
