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Troubleshooting and Maintenance Manual

Page 8

Upgrade Checklist

Upgrade adapter firmware.

 Old adapter firmware running with a newer driver can produce 

unexpected behavior from the adapter. Always use the version recommended by your storage or 
system provider. Use the latest released version if no version is specified. Whenever possible, 
ensure the adapter firmware has been updated to the appropriate version prior to updating 
drivers. 

Upgrade adapter boot code. 

Adapter boot code allows the adapter to act as a host boot path 

device. It is not required if the OS is loaded from an internal hard disk. The exception to this is 
the Emulex SBus adapters, as they do require boot code. Consult with your storage and system 
providers to see if they require boot code installed in the adapter and if so, which version. Boot 
manuals are located on the same page as the firmware images. Use the same application to 
upgrade adapter boot code as you would to upgrade adapter firmware. 

Upgrade the driver and applications.

 Applications are packaged with the driver kits or 

provided separately on the driver page. When you upgrade a driver, you should upgrade the 
applications associated with it as well. Running older applications with newer drivers can render 
some application features inoperative. Refer to the driver manual for specific upgrade 
procedures of the driver and applications. Some applications and their manuals must be 
downloaded and installed separately from the driver installation. Check the driver download 
page for the specifics of each. They may be different for each OS.

Configuration Checklist

Verify recommended driver, firmware, and boot versions from your storage and system 
provider.

 Many providers qualify specific adapter models, driver and firmware releases that they 

support. Using qualified provider solutions will ensure you have a supported SAN configuration. 

Verify releases for storage and system providers that have a page on the Emulex Web 
site. 

If the provider is not listed, verify any preferred driver releases. If the provider does not 

have a preference, Emulex recommends the latest driver and firmware releases. Latest releases 
ensure the latest enhancements and bug fixes.

Review the Prerequisites section in the driver manual. 

This ensures that you meet the 

minimal requirements for each installed driver. The driver manual may also contain other 
information regarding tested SAN environments. 

Verify preferred settings with your storage and system providers. 

Many providers require 

particular Emulex driver settings for communicating with their storage. Verify with your providers 
any configuration changes they recommend. When performing configuration changes to the 
drivers and applications, be sure to have the providers verify that the change will not affect 
communications to your storage devices. 

Review procedures and settings in the driver and application manuals

. Each OS has its 

own system of configuring drivers. In some cases, the tools to configure the Emulex driver are 
the same between OSs. On some OSs, only manual configuration through text files is available. 
Review the manual process before making configuration changes. 

Emulex applications have few configurations that can be changed. See the driver and 
application manuals for configuration changes available for the utility you are using. 

Driver parameters can be different between OSs. Be familiar with the parameters to 
make the configuration process easier, especially if multiple OSs are used. 

Some settings are dynamic and take effect immediately, while others require the OS to 
be rebooted. Note which settings you are changing and when a reboot is necessary. 

Assume that you need server downtime to perform changes. Changing parameters on a 
production machine is not recommended unless downtime has been scheduled.   

Содержание Adapters

Страница 1: ...Troubleshooting and Maintenance Manual for Emulex OneConnect and LightPulse Adapters One Network One Company P003409 02A Rev A Connect with Emulex...

Страница 2: ...eed LightPulse MultiPulse OneCommand OneConnect One Network One Company SBOD SLI and VEngine are trademarks of Emulex All other brand or product names referenced herein are trademarks or registered tr...

Страница 3: ...ect Data 9 Driver Tools Event Logging 9 The OneCommand Manager and HBAnyware Applications 9 Other Ways to Collect Data 10 Common Problems 10 Hardware Issues 10 Link Down 10 Cannot See Devices or Drive...

Страница 4: ...are up to date Check with disk and tape vendors for known issues The Importance of Compatibility Driver Updates and Firmware Updates Emulex works very closely with storage and system providers to ens...

Страница 5: ...ncludes the lpfc base driver and the HBAnyware utility Links to the Solaris SFS FCA drivers are provided as well Drivers for HP UX The driver for HP UX supports PA RISC and the 64 bit Itanium processo...

Страница 6: ...n Emulex adapter is installed into a server there is no separate configuration step required for the adapter Proper driver configuration is generally all that is required The exception to this is if y...

Страница 7: ...as initiated then went to an hour glass until the failover completed Path management software reported errors in the system error log 60 seconds after the failover was initiated Adapter FC link to swi...

Страница 8: ...problem is the adapter Adapter device drivers Unqualified driver version The version must be qualified by the storage and systems providers A version can be installed and supported by the storage or s...

Страница 9: ...witch port use the switch s utility tools to see the link state Check switch zoning Large switched fabrics are complicated to set up and maintain Zoning is a key element of a good configuration and it...

Страница 10: ...ller will not present any LUNs to the server This means that the adapter driver will complete its discovery and map the targets to the OS but the OS will not find LUNs with which to communicate Instal...

Страница 11: ...provider solutions will ensure you have a supported SAN configuration Verify releases for storage and system providers that have a page on the Emulex Web site If the provider is not listed verify any...

Страница 12: ...eception SCSI errors such as Check Condition errors Busy or Queue Full and FC errors to detect bad cables or transceivers Emulex considers this type of event logging a powerful troubleshooting tool In...

Страница 13: ...Technical Support can advise when the adapter memory dump file is required Diagnostic tests Use the OneCommand Manager or HBAnyware utilities to test the adapter port hardware and firmware These tests...

Страница 14: ...late the problem to the adapter cable or connected device If you have a loopback connector the adapter fails the external loopback tests If you have isolated the problem to the adapter run an external...

Страница 15: ...witch is configured incorrectly The adapter must be in the proper zone to see the target device The array is configured incorrectly Check settings in the RAID system security settings Verify that the...

Страница 16: ...that you have the correct firmware version installed for the Media Access Control MAC device 10 G bs Link down Unlike FC adapters the Converged Network Adapter CNA is connected to a lossless Ethernet...

Страница 17: ...HBAnyware application version installed on each affected host Listings or screen shots of any errors that are related to the issue Any changes or updates made to the SAN OS adapter firmware or driver...

Страница 18: ...as well as for current products Knowledgebase topics are stored by knowledgebase solution ID solution number A link to the Emulex knowledgebase is available from the Support page Search for informati...

Страница 19: ...e RMA request form for up to 10 units Return prod ucts one of these ways RMA form Use this online Return Material Authorization form to return up to 10 units E mail service Send an e mail message to t...

Страница 20: ...Telephone 800 752 9068 option 2 Europe E mail address tech support emulex com Telephone 44 1189 772929 Warranty Information A printable PDF of the Emulex standard limited warranty Interoperability Co...

Страница 21: ...driver reset the adapter Common LED States Although the adapter LED has many possible states the three most common are Normal that is the link is up Link down or adapter waiting Heart beat indication...

Страница 22: ...en the adapter will return to this state Heart beat indication If adapter is operational at least one of the LEDs will blink at some rate No valid state if the yellow LED is solid or off Power Indicat...

Страница 23: ...Troubleshooting and Maintenance Manual Page 20 Yellow Adapter status standard Emulex adapter Green Adapter status standard Emulex adapter...

Страница 24: ...ioning 10 Gb s adapters 3 blinks On 10 G bs link rate normal link is up 8 Gb s adapters 2 blinks 3 blinks 4 blinks On On On 2 Gb s link rate normal link is up 4 Gb s link rate normal link is up 8 Gb s...

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