Troubleshooting and Maintenance Manual
Page 16
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Product Registration.
Use this page to register your product online. You need the following
information to register your product:
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Customer name
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E-mail address
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Fax number
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Company name
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Contact name
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Address (street, city, state and zip code)
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Product model or part number
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Product serial number
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Purchase date
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Product Repair and Return.
Whether you contact Emulex through the Emulex Web site, by e-
mail or by telephone, gather the following information before you contact Emulex:
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Bill-to and ship-to company and address
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Model number
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Part number required on all products to be returned
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Serial number required on all products to be returned
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Purchase date required for all cLAN products
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Description of failure
Get an RMA for 10 Products or Fewer.
To return your product to Emulex for repair or replace-
ment, you must obtain authorization using the RMA request form for up to 10 units. Return prod-
ucts one of these ways:
RMA form
. Use this online Return Material Authorization form to return up to 10 units.
E-mail service
. Send an e-mail message to the Emulex service department.
Check on the Status of an RMA for 10 Products or Fewer
. Call the Emulex Support Services
Repair Hotline to check on the status of an existing RMA:
In the Americas, telephone: 800-752-9068, select option 2 and then option 3
In Europe, telephone: (44) 1189-772929
In Asia, telephone (call the Emulex 800 number, Monday through Friday, between 7:00 AM to
4:00 PM (Pacific Time)
In China, Philippines: 00 + 1+ 800-752-9068, select option 2 and then option 3
In Japan, South Korea: 001 + 1 + 800-752-9068, select option 2 and then option 3
In Taiwan: 002 + 1 + 800-752-9068, select option 2 and then option 3
Return More than 10 Products or Check RMA Status
. E-mail or phone to check repair status
or return more than 10 products.
Note:
Model and serial numbers are located on bar code labels on the product
itself. Record the information from the bar code label and not the packaging.
