Troubleshooting and Maintenance Manual
Page iii
Overview ................................................................................................................ 1
Be Informed, Stay Informed, Stay Current 1
The Importance of Compatibility, Driver Updates and Firmware Updates 1
Driver Updates ........................................................................................... 1
Firmware Updates...................................................................................... 2
Emulex Configuration Parameters 3
How Emulex Device Driver Configuration Parameters Work ...................... 3
Emulex Applications 3
Troubleshooting ...................................................................................................... 4
Observing the Problem 4
Isolating the Problem 4
SAN Components ...................................................................................... 4
Server Components ................................................................................... 5
Checklists 6
Connectivity Checklist ................................................................................ 6
Installation Checklist .................................................................................. 7
Upgrade Checklist...................................................................................... 8
Configuration Checklist .............................................................................. 8
Tools to Collect Data 9
Driver Tools - Event Logging ...................................................................... 9
The OneCommand Manager and HBAnyware Applications ....................... 9
Other Ways to Collect Data ...................................................................... 10
Common Problems 10
Hardware Issues ...................................................................................... 10
Link Down ................................................................................................ 10
Cannot See Devices or Drives ................................................................. 11
Out-of-Date Driver Version ....................................................................... 12
Out-of-Date Firmware Version.................................................................. 12
OneConnect and LightPulse LP21000 Adapters 13
OneConnect and LP21000 Checklist ....................................................... 13
OneConnect and LP21000 Symptoms ..................................................... 13
When to Contact Emulex ...................................................................................... 14
Emulex Web Site and Emulex Support ................................................................. 15
Emulex Support Page 15
Contact Emulex After Hours, Weekends or Holidays ............................... 17
LED Reference Information .................................................................................. 18
Firmware Operation and Port Activity LEDs 18
Common LED States 18
Normal Link Up ........................................................................................ 18
Link-Down or adapter waiting................................................................... 19
Heart-beat indication ................................................................................ 19
OneConnect CNA LEDs........................................................................... 19
LP21000 LEDs ......................................................................................... 19
LED Table ................................................................................................ 21
