Troubleshooting and Maintenance Manual
Page 15
Emulex Web Site and Emulex Support
Emulex Support Page
The Emulex Support page contains links to the following:
•
Contact support (OEM and Emulex e-mail and phone information)
•
E-mail support (Technical Support Request Form)
•
Emulex knowledgebase
•
Online support
•
Product registration
•
Return product information
•
Warranty information
•
Interoperability/Compatibility (links to compatible products)
The Emulex Support page is part of the Emulex Web site at
www.emulex.com
.
•
Contact support (OEM and Emulex)
. This page contains OEM Web site and phone
information, Emulex SAN switch EMEA e-mail information and Emulex adapters and embedded
switches phone and e-mail information.
•
E-mail support (Technical Support Request Form)
. E-mail support does not require a
password, but does require a serial number for the supported product.
•
Emulex Knowledgebase
. The searchable Emulex knowledgebase is an on-going effort to
provide you with answers to questions regarding all facets of Emulex products. Information is
provided for older (legacy) products as well as for current products. Knowledgebase topics are
stored by knowledgebase solution ID (solution number). A link to the Emulex knowledgebase is
available from the Support page. Search for information using the knowledgebase:
•
By a word or phrase:
•
Conduct a general search by entering one word (such as “Storport”) in the Key-
words field, or enter multiple words and choose Any as the match method.
•
Conduct a specific search by entering multiple words and choosing All as the
match method.
•
By the solution ID: Enter a 1-5 digit solution ID in the Solution ID field (you must know
the solution ID to conduct this search).
•
Online Support
. This password protected site allows you to open new cases and check the
status of existing cases, and obtain support for embedded IOC and IOP products, embedded
routers and bridges, and embedded SOCs and switches, by clicking the Login link on the Emulex
Support page. Report problems, documentation issues, web site navigation difficulties or status
of an RMA. Request general information, recommend enhancements or escalate a problem. The
online support system is available on all non-holiday work days, Monday through Friday, 7:00
AM to 4:00 PM (Pacific Time). If you have after-hours holiday or weekend issues, telephone
Emulex Technical Support.
