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Troubleshooting and Maintenance Manual

Page 2

The driver kit download includes the base driver and the OneCommand Manager 
application.

If you are running Windows Server 2008 R2, Windows Server 2008, Windows Server 2003 
or Windows 2000 Server, the driver kit download includes AutoPilot Installer

®

, which 

enables you to quickly install or update drivers and utilities and configure adapters, drivers 
and utilities. 

Drivers for Linux

The driver for Linux supports kernels for Open Source drivers.

The driver download includes the base driver, and if it is not included in the applications kit, 
the application helper module install script. 

The applications kit includes the OneCommand Manager application and the application 
helper module.

The SMI-S Provider kit for RedHat includes the SMI-S adapter Provider, compliant with the 
SMI-S 1.0.2 specification and certified against the SNIA-CTP v1.0.2.23 suite. 

The SMI-S Provider kit for SLES-8 is pre-packaged with OpenPegasus CIMOM v2.3.2, as a 
turnkey SMI-S agent for ease of installation and deployment.

Drivers for Solaris

The lpfc driver for Solaris supports several versions of 32-bit and 64-bit OSs. The driver kit 
includes the lpfc base driver and the HBAnyware utility. Links to the Solaris’ SFS FCA drivers 
are provided as well.

Drivers for HP-UX

The driver for HP-UX supports PA-RISC and the 64-bit Itanium processor family. The driver kit 
download includes the base driver and the lputil utility.

Drivers for NetWare

The driver for NetWare supports several versions of NetWare. The downloads include the base 
driver only (no utilities).

AutoPilot Installer

If applicable, instructions for AutoPilot Installer are in the quick installation manual and the driver 
manual.

Firmware Updates

To update your firmware, download the latest Emulex driver and utilities from the Emulex Web site. From 
the main Emulex Web site: click 

Downloads

, click your vendor, click the link for your operating system 

(OS) and then click the appropriate firmware link. If your vendor is not listed: from the main Emulex Web 
site, click 

Downloads

, click

 Emulex

 and then click the link for your adapter model. For older adapter 

models: from the main Emulex Web site, click 

Downloads 

and then click 

Legacy Products

.

Note: 

The LP21000 CNA features an Intel 10 Gb/s Media Access Control (MAC) 

device. You must ensure that the correct driver version is loaded for the 
device to function properly. You must load the Intel driver separately from 
the other software drivers and packages. See the Intel Web site for Intel 
drivers.

Содержание Adapters

Страница 1: ...Troubleshooting and Maintenance Manual for Emulex OneConnect and LightPulse Adapters One Network One Company P003409 02A Rev A Connect with Emulex...

Страница 2: ...eed LightPulse MultiPulse OneCommand OneConnect One Network One Company SBOD SLI and VEngine are trademarks of Emulex All other brand or product names referenced herein are trademarks or registered tr...

Страница 3: ...ect Data 9 Driver Tools Event Logging 9 The OneCommand Manager and HBAnyware Applications 9 Other Ways to Collect Data 10 Common Problems 10 Hardware Issues 10 Link Down 10 Cannot See Devices or Drive...

Страница 4: ...are up to date Check with disk and tape vendors for known issues The Importance of Compatibility Driver Updates and Firmware Updates Emulex works very closely with storage and system providers to ens...

Страница 5: ...ncludes the lpfc base driver and the HBAnyware utility Links to the Solaris SFS FCA drivers are provided as well Drivers for HP UX The driver for HP UX supports PA RISC and the 64 bit Itanium processo...

Страница 6: ...n Emulex adapter is installed into a server there is no separate configuration step required for the adapter Proper driver configuration is generally all that is required The exception to this is if y...

Страница 7: ...as initiated then went to an hour glass until the failover completed Path management software reported errors in the system error log 60 seconds after the failover was initiated Adapter FC link to swi...

Страница 8: ...problem is the adapter Adapter device drivers Unqualified driver version The version must be qualified by the storage and systems providers A version can be installed and supported by the storage or s...

Страница 9: ...witch port use the switch s utility tools to see the link state Check switch zoning Large switched fabrics are complicated to set up and maintain Zoning is a key element of a good configuration and it...

Страница 10: ...ller will not present any LUNs to the server This means that the adapter driver will complete its discovery and map the targets to the OS but the OS will not find LUNs with which to communicate Instal...

Страница 11: ...provider solutions will ensure you have a supported SAN configuration Verify releases for storage and system providers that have a page on the Emulex Web site If the provider is not listed verify any...

Страница 12: ...eception SCSI errors such as Check Condition errors Busy or Queue Full and FC errors to detect bad cables or transceivers Emulex considers this type of event logging a powerful troubleshooting tool In...

Страница 13: ...Technical Support can advise when the adapter memory dump file is required Diagnostic tests Use the OneCommand Manager or HBAnyware utilities to test the adapter port hardware and firmware These tests...

Страница 14: ...late the problem to the adapter cable or connected device If you have a loopback connector the adapter fails the external loopback tests If you have isolated the problem to the adapter run an external...

Страница 15: ...witch is configured incorrectly The adapter must be in the proper zone to see the target device The array is configured incorrectly Check settings in the RAID system security settings Verify that the...

Страница 16: ...that you have the correct firmware version installed for the Media Access Control MAC device 10 G bs Link down Unlike FC adapters the Converged Network Adapter CNA is connected to a lossless Ethernet...

Страница 17: ...HBAnyware application version installed on each affected host Listings or screen shots of any errors that are related to the issue Any changes or updates made to the SAN OS adapter firmware or driver...

Страница 18: ...as well as for current products Knowledgebase topics are stored by knowledgebase solution ID solution number A link to the Emulex knowledgebase is available from the Support page Search for informati...

Страница 19: ...e RMA request form for up to 10 units Return prod ucts one of these ways RMA form Use this online Return Material Authorization form to return up to 10 units E mail service Send an e mail message to t...

Страница 20: ...Telephone 800 752 9068 option 2 Europe E mail address tech support emulex com Telephone 44 1189 772929 Warranty Information A printable PDF of the Emulex standard limited warranty Interoperability Co...

Страница 21: ...driver reset the adapter Common LED States Although the adapter LED has many possible states the three most common are Normal that is the link is up Link down or adapter waiting Heart beat indication...

Страница 22: ...en the adapter will return to this state Heart beat indication If adapter is operational at least one of the LEDs will blink at some rate No valid state if the yellow LED is solid or off Power Indicat...

Страница 23: ...Troubleshooting and Maintenance Manual Page 20 Yellow Adapter status standard Emulex adapter Green Adapter status standard Emulex adapter...

Страница 24: ...ioning 10 Gb s adapters 3 blinks On 10 G bs link rate normal link is up 8 Gb s adapters 2 blinks 3 blinks 4 blinks On On On 2 Gb s link rate normal link is up 4 Gb s link rate normal link is up 8 Gb s...

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