October 2019
Installation, Operation and Maintenance Manual
MAN-02-04-97-0713-EN Rev. 1
102
Section 12: Troubleshooting
Troubleshooting
Display
message
Condition for
alarm
Action
Available Controls
Alarm
reset
Local
Remote
ESD
K1 contactor (not
available for XTE
LP)
The test routine
reports a failure
of K1
(coil or auxiliary
contact)
Check the contactor
Opposite
direction
Opposite
direction
Not available
if ESD use K1
contactor
Control in
opposite
direction
K2 contactor (not
available for XTE
LP)
The test routine
reports a failure
of K2
(coil or auxiliary
contact)
Check the contactor
Opposite
direction
Opposite
direction
Not available
if ESD use K1
contactor
Control in
opposite
direction
Configuration
obj n°
The checksum
of the EEPROM
memory that
contains the
configuration data
is wrong
Re-configure all
parameters (see
details on next page)
Not
available
Not
available
Not available
Memory OK
Hardware n°
The diagnostic
program detects
some malfunction
in the electronics
controlling the
actuator
Some circuit is
damaged and does
not work (see details
on next page)
Not
available
Not
available
Not available
Hardware OK
Low lithium
battery
The voltage of the
lithium battery
is too low (only
detected if the
lithium battery
is present and
the relevant
parameter of the
miscellaneous
routine is set to
“present”)
Change lithium
battery
Available
with
main
voltage
Available
with
main
voltage
Available with
main voltage
Lithium
battery OK
Lost phase LP
Configuration
(not available for
XTE LP)
The alarm appears
only with 3-phase
mains supply.
The alarm is
generated when
a fault exists in
one of the phases
that supplies
the actuator
transformer
Check main power
supply on terminals
L1, L2, L3
Not
available
Not
available
Not available
Phase OK
Request signal
The analog 4-20
mA signal is not
correct
Check the external
4-20 mA generator
and wiring
Available
Positioner
function
not
available
Available
4-20 mA
input OK
LP Configuration
(for
XTE LP only)
XTE LP
Configuration is
not correct
Check the
parameters setting
Available
Available
Available
Correct
the wrong
parameters
Driver Fault (for
XTE
LP only)
Power Card Failure
Check the Power
Card
Available
Available
Available
Power
Card works
properly
Direction (for XTE
LP only)
Motor rotates
in the wrong
direction
Check the motor
wiring
Available
Available
Available
Correct the
motor
wiring and
reset