Appendix A - Troubleshooting
Problem
Solution or Reason
POWER indicator does
not light GREEN when
power switch is turned to
ON (1) position.
1. Check power connections from
A.C. Outlet to power supply to printer.
POWER indicator lights
GREEN, but printer will
not print.
1. Check interface cable connections
from computer to printer.
Printer appears to be
working, but nothing is
printed.
1. Verify that the labels are the correct type
(direct thermal or thermal transfer).
2. For LP models, check that the roll is
loaded with the direct thermal side
facing up.
3. For TLP models, check that the ribbon
is properly installed.
4. Clean the print head with cleaning pen.
Printing is faded or poor
quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
Prints only partial label or
skips a label.
1. Perform AutoSense gap sensor adjustment.
2. Label caught on print head.
3. Print head is not properly latched.
4. Possible software problem. Check the
printer memory configuration. Refer to the
EPL2 Programming manual.
Printing stops and
POWER indicator lights
ORANGE.
1. Perform AutoSense gap sensor adjustment.
2. Possible problem with label stock. Use
only Eltron approved labels and tags.
3. Possible label jam.
4. Insufficent memory for label size. Check
the printer memory configuration.
5. Possible software problem. Refer to
the EPL2 Programming manual.
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