User Manual QT series generation 2.5, ID 2021, rev 3.2, January 14, 2022
Page
49 of 88
Problem description
Cause and solution
The actuator with digital or analog interface
does not respond normally to control signals.
The actuator responds normally when tested
with E3C.
Incorrect digital or analog inversion settings,
please check the configuration described in
the
Eltorque E3C Manual
.
OR
The digital or analog control system is not
wired or configured correctly.
The actuator does not respond either to
control signals or when tested with E3C.
Restart the actuator (power on/off).
Verify the power supply with a voltage meter.
If the power is OK, the communication
interface box is defect and must be replaced.
After replacement of interface, the actuator
does not operate correctly.
The interface has not been configured
correctly, please refer to section 3.8
Configuration.
Contact the local Eltorque agent for support if
required.
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