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There is no sound.
・
The volume level of the connected device is too low. Increase
the volume level.
・
An audio cable is connected to the MIC IN port in the front of the
product. Reconnect the audio cable to the AUDIO OUT port in
the rear panel.
It is not possible to
control the product from
the remote control.
・
The remote control can only be used when the power of the
product is ON. (The LED is lit in blue). Press the Power button
to turn on the product.
・
The battery level of the remote control is low. Replace the
battery.
・
The battery of the remote control is inserted in the wrong
polarity. Make sure that the “ + “ mark is visible from the back of
the remote control when installing the battery.
It is not possible to
record videos.
・
A cable is not connected properly.
・
The SD card is not inserted.
・
The SD card is broken.
・
The SD card is full.
・
Recording is not possible when the product is connected to a
computer via the USB cable.
・
The image protected by HDCP is input to the Channel 1, 3, 5, 7.
It is not possible to
display HDBaseT
videos.
・
The Output mode selection switch is not set to HDBaseT.
・
An Ethernet cable lower than Cat5e is used.
・
The length of the Ethernet cable is too long.
・
A part of the Ethernet cable connected to the product is bundled
or wound.
・
A receiver which does not support HDBaseT is used.
It is not possible to open
(play) recorded video
files.
・
A video player which does not support H.264/MP4 is used.
No sound is recorded
when recording videos.
・
The microphone is set to mute.
・
The sound from the input source will not be recorded.
About long-term usage of this product
・
Due to the lifetime of its parts, if this product is used for longer than the warranty period, its
performance and quality may deteriorate. In this case, we will replace the parts for a charge.
Consult the dealer from whom you purchased this product or our nearest branch/office.
About a built-in coin cell battery
・
A coin cell battery is used to maintain the settings for the internal clock. If the clock
does not show the correct time, contact the dealer
f
rom whom you purchased this
product or our nearest branch/office and ask them to replace the battery (on
chargeable basis).
