EKO INSTRUMENTS CO., LTD. VIP Checker HC-121 Instruction Manual V2
Pg. 33
8-2. Tro ubleshooting
Check the following items in case of trouble with the instrument. If any questions should remain, contact
EKO for further technical support.
Table 8-1. Troubleshooting
Failure
Action
Lamp does not turn on when the
power is turned ON.
Lamp indication does not come on
during measurement.
The Sensor or Display Unit maybe disconnected. Turn OFF the power and
turn it ON again. Check whether the connector is connected properly.
message is displayed.
Check if the power for HC-120 is turned ON.
Check if the RS-232C cable is connected properly.
If RS-232C USB converter is used, check the COM Port number on the
Device Manager and select the correct COM Port number.
There is no indication of the
Sensor status.
The Sensor Unit cable or Display Unit may not be connected properly.
Check the cable and Display Unit cables are connected in correct way.
Connect the units in the order described in the section [5-3. Connection]
Measured value is less than
1mW/mK.
User maybe trying to take measurement with wrong channel.
Check the channel numbers on the Display Unit and the Sensor Units.
The Sensor Head and the Sensor
Weight cover came off.
The Sensor Head and Weight are fixed together with screws. Tighten the
screws to reattach the Sensor Head and Weight.
Cannot read the Barcodes.
Make sure the Power Supply and RS-232C cable are properly connected.
Check whether the RS-232C cable for Barcode Reader connected to the
HC-120 controller properly.
When reading the barcodes, place the Barcode Reader closer to the
barcode and press the read button.
Check the barcode specification. If the barcode is not in the applicable
specification for this instrument, it cannot be used.
If the Barcode Reader used for the first time, it requires an initial setup to
conform to the HC-120 Controller. (See APPENDIX A-1)
