25
Chapter6Troubleshooting
6-3. Other problems
Problem
Possible cause and remedy
1. The adjustment menu does not appear.
• Checkwhethertheoperationlockfunctionworks(see
LockingOperationSwitches”(page16)
).
2. No mode menu is displayed.
• Checkwhethertheoperationlockfunctionworks(see
LockingOperationSwitches”(page16)
).
3. The operation switches do not work.
• Checkwhethertheoperationlockfunctionworks(see
LockingOperationSwitches”(page16)
).
• Checkwhetherthereareanywaterdropletsorforeign
objectsontheswitchsurface.Gentlywipetheswitch
surfaceandtryoperatingtheswitchesagainwithdry
hands.
• Areyouwearinggloves?Ifso,removetheglovesandtry
operatingtheswitchesagainwithdryhands.
4. (When using Presence Sensor)
The images remain to be displayed when
you move away from the monitor. / The
images do not reappear when you come
near it.
• Checkthesettingenvironmentofthemonitor.Presence
Sensormaynotworkcorrectlyinthefollowing
environments.
-Themonitorislocatedinaplaceaffectedbywind.
-Thereissomeheatemittingdevicenearthemonitor.
-Thereissomeobstacleinfrontofthesensor.
• Checkwhetheranydirtonthesensor.Cleanthesensor
withasoftcloth.
• Checkwhetheryouareinfrontofthemonitor.The
PresenceSensorfunctionisactivatedwhenthesensoron
thefrontofthemonitordetectsthemovementofheat.
• Inthehightemperatureconditions,themonitormaynot
recoverfromthepowersavingmode.Ifthescreenisnot
displayedevenaftermovingthemouseorpressingany
keyonthekeyboard,turnthemonitoroffandonusingits
powerbutton.Whenthescreenisdisplayed,increasethe
detectionsensitivityvalue(see
savingmodewhenapersonleavesthemonitor”(page22)
).
5. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor does not work.
• CheckwhethertheUSBcableisconnectedcorrectly(see
“7-4.MakingUseofUSB(UniversalSerialBus)”(page31)
).
• ChangetheUSBporttoanotherone.IfthePCor
peripheraldevicesworkscorrectlybychangingtheUSB
port,contactyourlocalEIZOrepresentative.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• IftheperipheraldevicesworkcorrectlywhenthePCand
peripheraldevicesareconnecteddirectly,pleasecontact
yourlocalEIZOrepresentative.
• CheckwhetherthePCandOSareUSBcompliant.(For
USBcomplianceoftherespectivedevices,consulttheir
manufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
