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Chapter6Troubleshooting
Problem
Possible cause and remedy
6. (If the OS being used is Windows 8.1 /
Windows 8 / Windows 7)
No touch-sound.
• Soundisonlyoutputthroughtheaudiooutputterminalof
thePC.Toheartouchsound,connectspeakers.
• Soundisnotoutputwhentouchedpositionsarenot
assignedanyfunctions.
Attention
• For details on TPOffset (software for adjusting touch panel sensitivity), see the TPOffset User’s Manual (on the CD-ROM).
6-5. Other problems
Problem
Possible cause and remedy
1. The Setting menu does not appear.
• Checkwhethertheoperationlockfunctionisactive(see
“3-4.LockingOperationButtons”(page27)
).
2. The “Smoothing” on the Setting menu
“Screen” cannot be selected.
• Youcannotchoose“smoothing”whenthescreenis
displayedinthefollowingresolutionsorsettings.
-Theresolutionis1920×1080
-ScreenSizeis“Normal”
3. The auto adjustment function does not
work.
• Thisfunctiondoesnotworkduringdigitalsignalinput.
• ThisfunctionisintendedforuseontheMacintoshand
onAT-compatiblePCrunningWindows.Itdoesnotwork
properlywhenanimageisdisplayedonlyonapartofthe
screen(commandpromptwindow,forexample)orwhena
blackbackground(wallpaper,etc.)isinuse.
• Thisfunctiondoesnotworkcorrectlywithsomegraphics
boards.
4. No audio output.
• Checkwhetherthestereominijackcableisconnected
properly.
• Checkwhethervolumeissetto0.
• CheckthesettingofthePCandtheaudioplayback
software.
• DuringDisplayPortsignalinput,checkthe“Source”
setting(see
“3-2.Selectingsoundsourcewhileusingthe
DisplayPortsignalinput”(page26)
).
5. USB devices connected to the monitor
does not work.
• CheckwhethertheUSBcableisconnectedcorrectly(see
“7-3.MakingUseofUSB(UniversalSerialBus)”(page46)
).
• ChangetheUSBporttoanotherone.IfthePCor
peripheraldevicesworkscorrectlybychangingtheUSB
port,contactyourlocalEIZOrepresentative.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• IftheperipheraldevicesworkcorrectlywhenthePCand
peripheraldevicesareconnecteddirectly,pleasecontact
yourlocalEIZOrepresentative.
• CheckwhetherthePCandOSareUSBcompliant.(For
USBcomplianceoftherespectivedevices,consulttheir
manufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
