28
TROUBLESHOOTING - INITIAL CHECKS
Always make these initial checks first:
1
. Is display blank? Check power source.
2
. Is Error code displayed? If so, go to “Automatic
Electronic Diagnostics” on the next page.
3
. Is correct time displayed? If not, recharges occur at
the wrong time. Set current time (See Page 16.)
4
. Is there salt in the brine tank? If not, refill.
5
. Is salt “bridged” (See Page 26)?
6
. Are plumbing bypass valve(s) in service position?
7
. Are inlet and outlet pipes connected to the water sof-
tener inlet and outlet respectively?
8
. Is valve drain hose free of kinks and sharp bends,
and not elevated over 8 feet above the floor.
9
. Is the brine tube connected?
10
. Check the hardness setting (See “Setting Hardness
on Page 17). Be sure it is correct for the house-
hold's water supply. Perform a hardness test on a
raw water sample to compare with the setting.
11
. Perform a hardness test on a softened water sam-
ple to determine whether a problem exists.
If no problem is found after making the initial checks,
proceed to “Troubleshooting - Manual Diagnostics” and
“Manual Advance Recharge Check” on the next two
pages.
PROBLEM
CAUSE
CORRECTION
Cannot set some softener
parameters and display
shows a padlock icon:
Lockout feature is on.
Turn off lockout feature (See Page 14).
No soft water
No salt in the storage tank.
Add salt (See Page 26) and then initiate a
“Recharge now,” as shown on Page 16.
Salt is “bridged.”
Break salt bridge (See Page 26) and then initiate a
“Recharge now,” as shown on Page 16.
If display is blank, power supply may be
unplugged at wall outlet, power cable
leads may be disconnected from the elec-
tronic control board, fuse may be blown,
circuit breaker may be popped, or power
supply may be plugged into a switched
outlet which is “off.”
Check for power loss due to any of these and cor-
rect. When power is restored, if the display shows
the “Current Time” setting screen (Figure 39 on
Page 16), it means time was lost during the outage.
Set the current time. Other settings such as hard-
ness are retained in memory during a power loss.
Bypass valve(s) in bypass position.
Place bypass valve(s) in service position.
Dirty, plugged or damaged nozzle & ven-
turi.
Take apart, clean and inspect the nozzle & venturi
assembly, as shown on Page 27.
Valve drain hose plugged or restricted.
Drain hose must not have any kinks, sharp bends,
or be raised too high above the softener.
Water hard sometimes
Bypassed hard water being used during
recharge, due to current time or recharge
time settings being incorrect.
Check the current time displayed. If not correct,
refer to “Set Current Time” on Page 16. Check the
recharge time, as described on Page 17.
Hardness number setting is too low.
Referring to “Setting Hardness” on Page 17, check
the current hardness setting and increase if needed.
Hot water being used when softener is
recharging.
Avoid using hot water during recharges, because
water heater refills with hard water.
Increase in actual hardness of water sup-
ply.
Have unsoftened water sample tested. Referring to
Page 17, check the current hardness setting and
increase if needed.
Turbine is not turning freely.
Check turbine, as described on Page 29.
Motor stalled or clicking
Motor malfunction or internal valve fault
causing high torque on motor.
Contact a service technician.
Error code E1, E3 or E4
displayed.
Fault in wiring harness, connections to
position switch, switch, valve or motor.
Contact a service technician.
Error code E5 displayed.
Electronic control malfunction.
Contact a service technician.
Troubleshooting Guide
