15
Troubleshooting Guide
PROBLEM
CAUSE
CORRECTION
No soft water
No salt in the storage tank.
Add salt and then initiate a “Recharge Now”.
Salt is “bridged” (a layer of salt in the
salt storage tank has hardened).
Break salt bridge, as described on the previous
page, and then initiate a “Recharge Now”.
If display is blank, transformer may be
unplugged at wall outlet, power cable
leads may be disconnected from the
electronic control board, fuse may be
blown, circuit breaker may be popped,
or transformer may be plugged into a
switched outlet which is “off.”
Check for power loss due to any of these and
correct. When power is restored, if the display
shows the “Present Time” setting screen, it
means time was lost during the outage. Set the
present time. Other settings such as hardness
are retained in memory during a power loss.
Manual bypass valve(s) in bypass
position.
Place bypass valve(s) in service position.
Dirty, plugged or damaged nozzle &
venturi.
Take apart, clean and inspect the nozzle & ven-
turi assembly.
Valve drain hose plugged or restricted. Drain hose must not have any kinks, sharp
bends, or be raised too high above the softener.
Water hard sometimes
Bypassed hard water being used dur-
ing recharge, due to present time or
recharge time settings being incorrect.
Check the time displayed. If not correct, refer
to “Set Present Time of Day”. Check the regen-
eration starting time.
Hardness number setting is too low.
Referring to “Set Water Hardness Number”,
check the current hardness setting and increase
if needed.
Hot water being used when softener is
recharging.
Avoid using hot water during recharges,
because water heater refills with hard water.
Increase in actual hardness of water
supply.
Have unsoftened water sample tested. Check
the current “Hardness” setting and increase if
needed.
Turbine is not turning freely.
Check turbine, as described on the next page.
Motor stalled or clicking
Motor malfunction or internal valve
fault causing high torque on motor.
Contact your dealer for service.
Error code Err01, Err02,
Err03 or Err04 displayed.
Fault in wiring harness, connections to
position switch, switch, valve or motor.
Contact your dealer for service.
Error code Err05 dis-
played.
Electronic timer (PWA) malfunction.
Contact your dealer for service.
TROUBLESHOOTING - INITIAL CHECKS
Always make these initial checks first:
1
. Is display blank? Check power source.
2
. Is Error code displayed? If so, go to “Automatic
Electronic Diagnostics.”
3
. Is correct time displayed? If not, recharges occur at
the wrong time. Set present time.
4
. Is there salt in the brine tank? If not, refill.
5
. Is salt “bridged”?
6
. Are plumbing bypass valve(s) in service position?
7
. Are inlet and outlet pipes connected to the water sof-
tener inlet and outlet respectively?
8
. Is valve drain hose free of kinks and sharp bends,
and not elevated over 8 feet above the floor.
9
. Is the brine tube connected?
10
. Check the hardness setting (See “Set Water
Hardness Number”). Be sure it is correct for the
household's water supply. Perform a hardness test
on a raw water sample to compare with the setting.
11
. Perform a hardness test on a conditioned water
sample to determine whether a problem exists.
If no problem is found after making the initial checks,
proceed to “Troubleshooting - Manual Diagnostics” and
“Manual Advance Recharge Check” on the next three
pages.