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Contacting Customer Service
If you experience any trouble with your Mona system please go to the
support area of our website at
www.echoaudio.com
and check out the
troubleshooting FAQ’s we have there. If you can’t find a solution to your
problem there, please fill out the provided technical support email form.
This form will be sent to our technical support staff and they will respond to
you quickly. Please fill out the form completely. The best way to get the
help that you need is by giving us plenty of detailed information about your
computer system, your audio software and the problem you are having.
We do ask you to please read through this manual and the support area of
our website before contacting us. You may find an answer to your problem
using the Appendices in the Mona owner’s manual and/or Cool Edit Pro’s
on-screen help.
Thank you for buying Mona!
Note: All Cool Edit Pro
Special Edition support issues are handled
solely by Echo Digital Audio Corporation. Please do not call Syntrillium
Software for technical support. If you do, they will simply refer you to
Echo Digital Audio Corporation for help.