Quick Installation Manual with MRF
Page 17 of 24
4. Troubleshooting
A good working xComfort Smart Home Controller System depends on the xComfort Installation
itself, the MRF Configuration, the SHC setup and the SHC Configurations. In most cases
possible issues can be recognized and also solved very easily.
Find in this chapter information and instructions to solve problems. Consult also the latest FAQ
to find answers to questions
www.eaton.eu/xcomfort
4.1. First check (Most important)
Besides the SHC should be powered and connected to the internet. Always update to the
latest release before starting to investigate issues, since new releases includes solved known
issues. Always make a backup of the configuration and history file first!
#
Check
Action
1
Is the Power LED green?
Power LED is red: Power-off the SHC for 5 minutes
Power LED stays red: Replace the SHC!
Power LED is off or unstable: Replace the power adapter
Power LED is orange: Wait until the SHC is started (> 1hours)
Power LED stays orange after one hour: Replace the SHC!
2
Diagnostics: Is the Network Icon
green?
Network Icon is green: Eaton Server connected. Go to step 4
Network Icon is orange: Internet ok. Activate SHC. Go to step 3
Network Icon is red: Solve the internet connection (local network
have no internet access)
3
Is the (Global) Remote Access enabled?
Enable Global Remote Access: Menu: Diagnostics
– System Status
Enable the Remote for User admin: Menu: System - Users
3a
Initial Activation Key is:
SHC-980284010000?
Replace the SHC!
4
Is the SHC software version up-to-date?
Update button is available: click update (after update actualize the
browser screen e.g. press F5)
5
Is the OS version up-to-date?
Update button is available: click update
6
Is the RF Module firmware version up-to-
date?
Update button is available: click update
6a
Diagnostics: Is the RF Icon green?
RF Icon is red: Power-off the SHC for 5 minutes
RF Icon stays red: Replace the SHC!
RF Icon is green: Go to Basic Health Check
4.2. Basic Health check
Follow this checklist until the problem is solved. Always make a backup of the configuration
and history file first!
#
Check
Action
1
MRF: Are all changes loaded into the Devices?
Click the Icon “Load changes” in the top menu bar
2
MRF: Is the datapoint file loaded into the ECI(s)?
ECI(s): Create datapoint-file -> download by RF
3
Problem with devices connected to an ECI?
If not go to step 4
3a
ECI(s) correctly powered?
Check if each ECI is powered
3b
ECI(s) correctly connected to the network?
Check if each ECI is available on the network
3c
ECI(s) correctly configured in the SHC?
Check each ECI interface configuration (e.g. IP address)
4
SHC: Is the latest MRF SHC Config imported?
If not, import the MRF SHC Config file
