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Installation Guide: EV direct connect and junction box kits
EV DIRECT CONNECT AND JUNCTION BOX KITS
www.eaton.com
Troubleshooting
Why is my EV smart breaker not charging
my EV?
Check for any schedules set on the ‘EV smart breaker charger’ or the EV. If
you are attempting to charge outside of these ‘schedules’, charging may not
occur. You will have to manually over-ride the schedule to start a new charging
session. See Green Motion EV Charger Manager app for instructions.
EV smart breaker charger has tripped. How
do I reset the breaker?
Eaton’s EV smart breaker chargers behave like a standard Eaton BR thermal
mag breaker – once tripped, you have to push it to full-off position and then
turn it back on.
I see a blinking RED LED on the EV
connector. What does this mean and how
can I resume normal operation?
Red LED on the EV connector blinks at two different speeds. One of the blink
patterns is half-a-second-ON and half-a-second-OFF. This is an indication of
loss of line side power. Please turn the breaker OFF and recheck the line side
wiring of the EV smart breaker.
The second blink pattern is one-second-ON and one-second-OFF. This
indicates a fault condition. Refer to the instruction sheet for various possible
fault conditions.
Why is the yellow LED flashing on the EV
pole?
This means that the EV is requesting the charger to go into an unsupported
state. The LED will stop flashing once a valid and supported request is
received.
Why is my BlinkUp process not successful?
Refer to the EM Install app or the Green Motion EV Charger Manager app for
additional information on BlinkUp errors and solutions. You can also refer to
the installation video under the ‘Resources’ section of the product web page.
Why is the charger’s RED LED flashing after
GFCI Test button is pushed?
The charger entered a permanent fault mode since a GFCI self-test is initiated
while the EV connector is not plugged into the EV. Double press and hold the
‘smart breaker display button’ for 15 seconds to clear the fault.
Why is the LED bar on my wall charger unit
OFF?
Please check the cable that is connected between the EV charger base unit and
front face. If this cable is not installed properly, it can lead to abnormal LED
behavior.
Why is my EV smart breaker showing as
“NO INTERNET” in my Green Motion EV
Charger Manager app.
Check to make sure both the mobile device and the EV smart breaker charger
have an active internet connection.
I unplugged EV connector in the middle
of a charge and now the EV charger is not
working.
If you were charging outisde of a pre-defined schedule and you unplugged
the EV connector, the EV charger will stop charging since the schedule kicks
in again. Check for any schedules set on the ‘EV charger’ or the EV. If you are
attempting to charge outside of these ‘schedules’, charging may not occur.
You will have to manually over-ride the schedule to start a new charging
session. See Green Motion EV Charger Manager app for instructions.
Why does my mobile app say “waiting”
while my EV smart breaker charger is
already charging the EV?
Depending on the Wi-Fi traffic, the mobile app may take few seconds to
update and show the correct status. If the mobile app continues to shows an
incorrect status, check the Wi-Fi connection on your mobile device and the EV
smart breaker charger.
Condition
For more troubleshooting tips, please refer to the Eaton’s knowledge center website.
Troubleshooting Tip
