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Web Interface Operation
Eaton ePDU G3 Operation Manual P-164000277—Rev 5
114
Table 9. Authentication Error Messages and Possible Causes
Error Message
Description
User Not Found
l
Bad value in the User Object field. The usual value for AD is user.
l
Bad value in the User Attribute field. The usual value for AD is sAMAccountName.
l
Although the DN set in the User Base DN field exists in the LDAP Server, the login input is not
found under the LDAP tree of this object.
l
The login input does not exist in the LDAP Server.
Search Bind Failed
l
The User Search Bind field is set to Anonymous, but this mode is not supported by the LDAP
Server.
l
The User Search Bind field is set to User Bind Search, but the Password is empty while it is
required by the LDAP server.
Search User Invalid Credential
1. Bad value in the Password field of the Search User.
2. Bad value in the Search User field:
l
In SASL MD5 mode:
A DN is used in the Search User field instead of a name.
The DNS does not provide the reverse resolution of the LDAP server IP.
l
In simple mode:
Usually, a DN must be used in the Search User field.
l
Regardless of the mode:
The Search User input did not match any existing object in the LDAP database.
Root for User Base DN is incorrect
l
The root part of the User Base DN field is incorrect.
Relative Distinguished Name for
User Base DN is incorrect
l
The root part of the User Base DN field is correct, but the remaining part does not exist in the
LDAP server.
User Invalid Credential
l
The login password is incorrect.
LDAP Search Group Not Found
l
No remote group has been set in the Access Accounts page.
l
No relationship has been found between the PDU remote groups and the LDAP groups.
l
Although the DN set in the PDU Group Base DN field exists in the LDAP Server, no PDU remote
groups have been found under the LDAP tree of this object.
l
Bad value in the Group Name Attribute field (configuration Other).
l
Bad value in the User Name Attribute field (configuration Other).
Root for Group Base DN is
incorrect
l
The root part of the PDU Group Base DN field is incorrect.
Relative Distinguished Name for
Group Base DN is incorrect
l
The root part of the PDU Group Base DN field is correct, but the remaining part does not exist in
the LDAP server.
LDAP Server Unavailable
l
Bad LDAP server IP address.
l
Bad LDAP server port.
l
Bad LDAP server name.
l
In case of LDAPS/Start TLS Encryption method:
The LDAP server is not configured to use SSL.
The PDU Authority Certificate is required by the LDAP server but it has not been added in
the certificate store of the LDAP server as Trusted Certification Authority.
If the Activate AC Certificate field of the LDAP Server Global Parameters panel is checked, the
LDAP Server Authority Certificate uploaded in the PDU is not the correct.