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English
Switch the E-Connect off and then on again to check if the problem is resolved.
Contact one of our approved service partners (see
www.e-trailer.nl
) if the disruption
persists after you have carried out the steps mentioned above. Describe the
complaint as accurately as possible and state the serial number of the device (see
the reverse side of the E-Connect and/or smartphone application) and the date of
purchase (see the sales receipt).
To enable the manufacturer to validate the status of the warranty, the consumer
must either bring or ship the device by post to the service partner, at own risk. If the
device still falls under the warranty, the manufacturer will bear the shipment costs
of the device to the factory and back to the customer. If the device is no longer
covered by the warranty, the manufacturer will advise the customer of the repair
costs that fall outside the coverage. In this case, the shipment costs are borne by
the customer.
A detailed overview of all warranty conditions is provided at
www.e-trailer.nl
.
Problem
Possible cause
Solution
The E-Connect
does not work
The E-Connect is
not connected to
a 12 VDC power
supply
Check the cables as well as the
switch and power supply
There is no
Bluetooth
connection
Check if the Bluetooth can connect to
the smartphone
Ensure that you are in the vicinity
(maximum 10 metres away) of the
E-Connect
Incorrect
calibration
Start the calibration according
to Step 5 (see Part 6: Operation)
REMARK
Keep the sales receipt safe and sound! It is your proof of
purchase and is also required if you need to validate the
warranty.
