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7

2 Troubleshooting

2.2 Basic

Flowchart

If diagnostic program cannot detect an error, the error may be intermittent. Run continuous test
program repeatedly to isolate problem. Check log utility function to confirm which diagnostic test
detects error, and perform appropriate troubleshooting procedures as below:

1. If an error is detected by CPU Test, follow the system board troubleshooting procedures in
Section 2.4.
2. If an error is detected by Keyboard Test, follow the keyboard troubleshooting procedures in
Section 2.5.

4. If an error is detected by Display Test, follow the display troubleshooting procedures in
Section 2.7.

5. If an error is detected by Memory Test, follow the memory troubleshooting procedures in
Section 2.8.

6. If an error is detected by SSD Test, follow the SSD troubleshooting procedures in section 2.9

7. If Audio error is detected by Windows application, please follow the audio troubleshooting
procedures in Section 2.10.

8. If Touchpad error is detected by Windows application, please follow the touchpad
troubleshooting procedures in Section 2.11.

9. If USB error is detected by Windows application, please follow the USB port troubleshooting
procedures in Section 2.12.

10. If Headphone error is detected by Windows application, please follow the headphone

port troubleshooting procedures in Section 2.13.

11. If Microphone error is detected by Windows application, please follow the microphone
troubleshooting procedures in Section 2.14.

12. If HDMI error is detected by Windows application, please follow the HDMI port

troubleshooting procedures in Section 2.16.

13. If TF Card error is detected by Windows application, please follow the TF Card Port

troubleshooting procedures in Section 2.17.

14. If Camera error is detected by Windows application, please follow the Camera

troubleshooting procedures in Section 2.18.

15. If Wireless LAN error is detected by Windows application, please follow the Wireless

LAN troubleshooting procedures in Section 2.19.

16. If Battery error is detected by Windows application, please follow the Battery

troubleshooting procedures in Section 2.20.
17. If Bluetooth error is detected by Windows application, please follow the Bluetooth

troubleshooting procedures in section 2.22.

18. If LAN Port error is detected by Windows application, follow the LAN Port

troubleshooting procedures in section 2.23

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Содержание SATELLITE C50-H

Страница 1: ...Chapter 1 Hardware Overview...

Страница 2: ...atteries 15 1 51 Main Battery 15 1 52 Battery Charging Control 15 Figures Figure 1 1 ID Parts Description Placement 6 Figure 1 2 Computer Block Diagram 7 Figure 1 3 System Board Configurations 7 Figur...

Страница 3: ...be battery operated for a longer period of time The display uses 15 6 inch FHD and HD LED panel at a resolution of 1920x1080 and 1366x768 The CPU package is BGA type The computer has the following fe...

Страница 4: ...types SATA SSD M 2 128GB 256GB 512GB Display LCD displays come in the following type at resolution 1920x1080 and 1366x768 15 6 FHD 250nits eDP 1920x1080 LED display 15 6 HD 220nits eDP 1366x768 LED d...

Страница 5: ...om Up to 4 fingers USB Port The computer has three USB ports two for USB3 0 type A Another One is USB type C USB3 1 Gen1 DP PD High Speed USB3 0 3 1 allows data transfers up to 5Gbps HDMI Out Port A H...

Страница 6: ...TE C50 H Maintenance Manual Battery The computer has a 2 Cell 6000mAh Lithium Ion battery pack Figures 1 1 1 2 1 3 and 1 4 show the computer and its system unit configuration respectively Figure 1 1 I...

Страница 7: ...7 SATELLITE PRO C50 H SATELLITE C50 H Maintenance Manual Figure 1 2 Computer Block Diagram Figure 1 3 System Board Configurations...

Страница 8: ...8 SATELLITE PRO C50 H SATELLITE C50 H Maintenance Manual 1 1 2 System Unit Components Figure 1 4 System Unit Block Diagram...

Страница 9: ...Lake U i3 CPU i3 1005G1 1 20G Hz Intel Ice Lake U i5 CPU i3 1035G1 1 00G Hz Intel Ice Lake U i7 CPU i7 1065G7 1 30G Hz Memory The computer has 1 SO DIMM DDR4 memory particles which support single cha...

Страница 10: ...Mobile Intel integrated ICE Lake into CPU System Memory Interface Technology Enhancements of Intel Fast Memory Access System Memory Frequency DRAM Clock Generation DRAM Reference Voltage Generation P...

Страница 11: ...two stereo channel audio inputs All ADCs support 44 1K 48K 96 192KHz sample rates 4 GPIOs for customized applications pin shared with digital microphone interface and SPDIF OUT Supports combo jack wit...

Страница 12: ...Message Signaled Interrupt and MSI X Wake On LAN and RealWoW Technology remotewake up support Supports Microsoft Wake up frame Wireless LAN Controller Support following M 2 CNVio2 wireless LAN cards I...

Страница 13: ...ate Drive SSD The M 2 SATA SSD is fully consist of semiconductor device and using NAND flashMemory which has a high reliability and a high technology in a small form factor for using a SSD The SSD is...

Страница 14: ...ery pack charging power supply Issues a charging current instruction to the PWM control IC of the battery pack charging power supply Controls the supply of power to the system block load logic circuit...

Страница 15: ...in Battery Pack Table 1 2 list the specifications of battery Table 1 2 Battery Specifications Battery Type Material Output voltage Capacity Main Battery Pack 2 Cell Lithium Ion 7 6 V 6000 mAh 1 51 Mai...

Страница 16: ...omes fully charged 2 The AC adapter or battery pack is removed 3 The battery or AC adapter voltage is abnormal Detection of full charge A full charge is detected only when the battery is being charged...

Страница 17: ...1 Chapter 2 Troubleshooting...

Страница 18: ...Test Program Check 12 Procedure 3 Connector Check and Replacement Check 12 2 7 Memory 14 Procedure 1 Test Program Check 14 Procedure 2 Connector Check and Replacement Check 14 2 8 SSD Solid state Driv...

Страница 19: ...Camera 24 Procedure 1 Windows Application Test 24 Procedure 2 Connector Check and Replacement Check 24 2 18 Wireless LAN 25 Procedure 1 Windows Application Test 25 Procedure 2 Connector Check and Repl...

Страница 20: ...ng tools are required to perform the diagnostic procedures 1 USB Memory 2 External monitor with HDMI In Port 3 Headphone 4 Microphone 5 TF Card 6 Type C Cable 2 2 Basic Flowchart The basic flowchart i...

Страница 21: ...llow the power supply Diagnostic Procedure in Section 2 3 Follow the system board diagnostic Procedure in Section 2 4 Follow the display diagnostic Procedure in Section 2 6 Message dynabook is display...

Страница 22: ...am Follow the keyboard diagnostic Procedure in Section 2 6 Identify the test resulting in the error and perform the appropriate Diagnostic procedures Any error is detected by the diagnostic program Pe...

Страница 23: ...If USB error is detected by Windows application please follow the USB port troubleshooting procedures in Section 2 12 10 If Headphone error is detected by Windows application please follow the headph...

Страница 24: ...y Charge LED Power Supply Status DC IN Battery Charge LED DC IN Battery Charge LED On in White On in White Both DC Power is been supplying from AC Adapter and Both DC Power is been supplying from AC A...

Страница 25: ...power cord have been firmly plugged into the DC IN socket and wall outlet respectively When they have been connected correctly perform Check 2 Check 2 Connect a new AC adaptor and AC power cord Check...

Страница 26: ...rm Check 1 If there is no error message go to Procedure 2 If Window 10 is loaded normally go to Procedure 3 Procedure 2 Test Program Check The maintenance test program contains several programs for di...

Страница 27: ...If no error is detected the keyboard itself is normal Procedure 2 Connector Check and Replacement Check The keyboard or system board may be disconnected or faulty Disassemble the computer following th...

Страница 28: ...the same problem as the internal monitor the system board may be faulty Go to Procedure 2 Procedure 2 Test Program Check Insert the diagnostics USB Memory into the computer s USB Port turn on the comp...

Страница 29: ...firmly connected to the system board and LCD module if the cable is loose or off reconnect it firmly and return to Procedure 3 If there is still an error perform Check 4 Check 4 The LCD module may be...

Страница 30: ...m the test If any error is detected by the test go to Procedure 2 If no error is detected Memory Module is functioning properly Procedure 2 Connector Check and Replacement Check The memory module is c...

Страница 31: ...ted Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 1 Test Program Check Run the storage test program stored on the maintenance test program disk for all tes...

Страница 32: ...ter will automatically detect these speakers If an error is detected in the test go to Procedure 2 If no error is detected the Audio itself is normal Procedure 2 Connector Check and Replacement Check...

Страница 33: ...e 1 Windows Application Test Please power on the computer into Windows The computer will automatically detect this touchpad device If the touchpad device appears to have a certain problem go to Proced...

Страница 34: ...nd Replacement Check Procedure 1 Windows Application Test The USB Port Connector is mounted on System Board Connect a USB device with US interface to the computer s USB port then power on the computer...

Страница 35: ...dphone Port Connector is mounted on System Board Connect external Headphone with Headphone Jack interface to the computer s Headphone Port then power on the computer into Windows The computer will aut...

Страница 36: ...phone Port Connector is mounted on System Board Connect external Microphone with Microphone Jack interface to the computer s Microphone Port then power on the computer into Windows The computer will a...

Страница 37: ...cedure 1 Windows Application Test The HDMI Port Connector is mounted on System Board Connect an external monitor with HDMI interface to the computer s HDMI port then power on the computer into Windows...

Страница 38: ...dows Application Test Procedure 2 Connector Check and Replacement Check Procedure 1 Windows Application Test Put a T Card into T Card Port then power on the computer into Windows The computer will aut...

Страница 39: ...nctioning properly or malfunctions perform following procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application Test Procedure 2 Conne...

Страница 40: ...ermine if the computer s Camera is functioning properly perform following procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application T...

Страница 41: ...ess LAN fault Either of these two components may be damaged To determine if the computer s Wireless LAN module is functioning properly perform following procedures Start with Procedure 1 and continue...

Страница 42: ...ack or system board may be the reason of Battery fault Either of these two components may be damaged To determine if the computer s Battery Pack is functioning properly perform following procedures St...

Страница 43: ...the steps described in Chapter 4 and perform the following checks Check 1 Make sure Battery Pack has been firmly connected to the connector on the system board Also make sure Battery Pack is free of f...

Страница 44: ...and Replacement Check Procedure 1 Windows Application Test Place unit to location near Bluetooth device Execute Bluetooth applications in Windows then active Bluetooth connection Check whether unit ca...

Страница 45: ...lowing procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application Test Procedure 2 Connector Check and Replacement Check Procedure 1 W...

Страница 46: ...oard and return to Procedure 1 If a foreign matter is found on LAN Port on System Board remove it and then return to Procedure 1 If the problem persists perform Check 2 Check 2 System Board may be fau...

Страница 47: ...the system board Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure fingerprint has been firmly connected to the connector on System...

Страница 48: ...2Troubleshooting 2 23 BIOS 31 2 23 BIOS Check 1 Short circuit PCB test point TP30 and TP81 copper spots press the power button the machine into the BIOS reset state...

Страница 49: ...NO TOTAL 51CONT ON 2 PAGE NO 1 Copyright C 2020 Dynabook Inc All Rights Reserved FORINTERNALUSEONLY Chapter 3 Diagnostic Programs...

Страница 50: ...NO CONT ON 3 PAGE NO 2 Copyright C 2020 Dynabook Inc All Rights Reserved Windows PE Test Diagnostics Product Specification PQS20200500302 REV00 PQS20200500303 REV01 PQS20200500305 REV02 Dynabook...

Страница 51: ...NO CONT ON 4 PAGE NO 3 Copyright C 2020 Dynabook Inc All Rights Reserved Dynabook Inc NOTE The previous pages are the Japanese documentation The English ones start from this page...

Страница 52: ...Test 5 1 1UpdateTextlogfilesample 5 1 2UpdateHtmllogfilesample SWT SCD LiZhencheng WangBocai GuoHongji 01 2020 08 13 1 1UpdatetargetmodelasYangPass20 3 2 2SupportGSWString DPKinjectedresultinsysteminf...

Страница 53: ...and Non aging tests 12 3 3 2 Each item for the operations Rev01 Rev02 12 3 3 3 Test setting and Result Rev02 13 3 3 4 Test Procedure 14 3 3 5 Test Result 15 3 3 6 Log Management Screen 15 4 Diagnosti...

Страница 54: ...Rights Reserved 5 1 Log file samples Rev01 44 5 1 1 Text log file sample 44 5 1 2 Html log file sample 47 5 2 Keybaord layouts Rev02 49 5 2 1 YangPass_14_UK 49 5 2 2 YangPass_14_US 49 5 2 3 YangPass_...

Страница 55: ...SBmemorywillbeWindowsPEbootablemedia RegardingtheUSB useaUSBMemorythesizeofwhichis1GBormore 1 FormatUSBmemorytoFAT32filesystem 2 CopyallfilesofISOimagetoUSBmemory 2 2EquipmentConfigurationforTests The...

Страница 56: ...e SystemInformation menufirst Thereare2tabsas SystemInformation and Diagnostics youcanswitcheachotherbyclickingthetabname 3 2 1Eachitem Refresh button Thisobtainsthesysteminformationagain If you have...

Страница 57: ...rofthePC Win32_ComputerSystemProduct UUID UUIDofthePC Win32_ComputerSystemProduct BIOSVersion BIOSVersionofthePC Win32_BIOS BIOSOEMString OEMStringofthePC Win32_ComputerSystem BIOSGSWString GSWString...

Страница 58: ...tedtothePC Win32_DiskDrive ODD ThefollowingitemshowsODDinformation Item Description WMI ODD0 1 ThenameandthemediatypeoftheODDconnectedtothePC Mediatypeisinformationofthemedium suchasCD ROM DVD RWand e...

Страница 59: ...ourunthem thenyoucanstartthetests Youcanstopthetestsduringtheirrunningwhenyouneed YoucanalsosavelogfilesforthetestsintheexternalmediasuchasaUSBMemory Test setting and result Non Aging Tests Diagnostic...

Страница 60: ...testitemsindetail Multitask checkbox OnlyforAgingtests Ifyoucheckthisbox theselectedAging testswillrunsimultaneously Ifyouuncheckit theselectedAgingtestsareexecutedonebyone PassCount editbox OnlyforAg...

Страница 61: ...thestartofit TESTING Thetestisrunning SKIP Thetestwasskipped DONE Thetestfinished Grayedout Thetestitemcannotlaunchasthecurrentenvironmentisnotsuitablefor runningtheitem Refertothetablebelowfordetails...

Страница 62: ...noffile ThereisnopartitioninHDD USBorIEEE1394disk ornofileexistsin HDD Itemnotsupportthisdevice Thetestitemnotsupportthisdevice likeLED CPUFantestitems currentlyitonlysupportYangPass20 30 sothisstatus...

Страница 63: ...gfilesbeforeexitingWPETDbecauseofthefollowingreasons Regardinghowtosavethelogfiles refer 3 4 6LogManagementScreen below InWindowsPE thelogfilesaresavedontheRAMdisk X IfyoushutdownPCwithoutsavingthefil...

Страница 64: ...oucanselectalllogfiles Bythe AllClear button youcanun checkalllogfiles 2 3 Click Save buttonand BrowserFolder dialogboxwillopen Note Onlythedrivesthathave Removable attributewillbeshownsuchasUSBMemory...

Страница 65: ...enyouhaverunthediagnosticsonecycle 1 orevenwhenyoustopthediagnosticsby STOP buttonduringtheyarerunning logfilesfortheexecutionwillbecreatedatthefollowinglocation The Log Management Screen function all...

Страница 66: ...tialstate Note 1 This test supportsdifferentkeyboard layouts you canswitch each layout atany time using the drop down list You need toselecttheonethatmatchedtheactualkeyboardlayoutofcurrentrunningPCby...

Страница 67: ...sult IfyouwanttoendcurrenttestasaresultofNG youcanclickFAILbuttonorjustclose X theKBTestmodule AfterclickingFAILbutton itwillbedisplaylikebelow Clickthe Cancel buttontoexitthisKBtestasaresultofNG oryo...

Страница 68: ...pofKB worksproperly 2 Testscreen TheLEDteststartslikeabove andsomepromptmessageboxeswillbepopped up When above message box appears please confirm all the LEDs Two Charge LEDs at left side Power LED Ca...

Страница 69: ...1 3TOUCHPADTest 1 Testcontents Thistestchecksifthetouchpadworksproperly 2 Testscreen Checkmethod a Left clickallthecircleswiththetouchpad b Right clicktodisplayanendwindowwhenyouclickedallthecircles...

Страница 70: ...ty currentlychargedcapacity b ClickOKorNGbuttondependingonyourjudgment 3 TestResult Select OK or NG buttondependingonyourjudgmentbasedontheresultonthe BatteryCapacityTest window Ifyouclick OK here the...

Страница 71: ...c All Rights Reserved 4 1 5CPUFANTest Rev01 1 Testcontents ThistestchecksiftheCPUfanworksproperly 2 Testscreen TheCPUfanteststartslikeabove itwilltestthefullspeedandhalfspeedoftheCPUfan Youcanhearthes...

Страница 72: ...wninthe Result fieldonthe Diagnostics dialog 4 Testfile CPUFan exe Testprogram 4 1 6BATTERYOFFTest Setting Rev01 1 Testcontents Thistestsetsthebatteryoff Anditrunonlyonceattheendofallothertests Note a...

Страница 73: ...emsaregroupedastheAgingtests AgingTests HDDPHYSICAL HDDLOGICAL MEMORY USBSTORAGE SDSTORAGE ODD WIREDLAN CPU GRAPHICALDISPLAY Timer These AgingTests areintegratedinWPETD WinPETD EXE itself AgingTestsst...

Страница 74: ...omlowLBA LogicalBlockAddressofHDD SSD tohigh Ifthetestreadsthe64KB Sectorsfromallofthefragments successfully itwillget1Pass Thisistheonecycleofthetest Ifyousetthepasscountmorethanone thetestrunsmoreth...

Страница 75: ...D SSDsuccessfully Notethatthetestdoesnotalwaysreadwholedataofafile Itreadsatmost1MBytesfromthetopofthefile Notethatthetestisonlycheckingthosefilesthathaveafilesizegreaterthan0Bytesandlessthan1MBytes I...

Страница 76: ...AddressTest High LowTest andBurstTransferTest Ifthetestfailsthememoryallocation itwilltryagaindecreasingof1Mbytesfromtheprevioussize Theprocesswillberepeateduntilitsucceedsintheallocation However ifth...

Страница 77: ...eespace Note ThecurrentversionofthetestdoesnotcheckiftheconnectionleveliswhetherUSB3 0orUSB2 0 1 0 WerecommendyoutouseaUSB2 0Memoryforthistest 1 Testcontents The test detectsa USB Memoryplugged to one...

Страница 78: ...ThistestchecksiftheconnectionoftheSDPortonthePCworksbyusingaSDstoragecard YouneedtoprepareaSDstoragecard ThetestwritessomedatatotheSDstoragecard TheSDstoragecardneedsatleast12MBfreespace 1 Testconten...

Страница 79: ...the test data file CDDTEST0 DAT in the root folder 2 Testscreen 3 Resultjudgment IncaseofPASS OK isshowninthe Result fieldonthe Diagnostics dialog Thepasscountisshowninthe PASS field IncaseofFAIL NG...

Страница 80: ...ailed xx In useAPIerror xxistheerrorcode This is a message that is caused by an error of Windows Socket API used in the test failedtosetrecvtimeout xx In useAPIerror xxistheerrorcode failedtosetsendti...

Страница 81: ...ninthe Result fieldonthe Diagnostics dialog Thepassanderrorcountareshowninthe pass and error fieldsrespectively Thedetailoftheerrorisrecordedinthelogfileasfollows Message Explanation TheALUtestmadeane...

Страница 82: ...he test For example incase the test somehowtakes too longtime 3 Testfile GRAPHICALDISPLAYTest isintegratedinWPETD WinPETD EXE itself 4 TestScreens 4 1 Redscreen 1 Thescreenwillturnallred RGB 255 0 0 c...

Страница 83: ...35 Copyright C 2020 Dynabook Inc All Rights Reserved 1 Thescreenwillturnallgreen RGB 0 255 0 color 2 Thewhitetext RGB 0 255 0 Screenwidth x Screenheight willbeshownattheupperleftcornerofthescreen 3 I...

Страница 84: ...creenheight willbeshownattheupperleftcornerofthescreen 3 Itwillpausefor3seconds 4 4 WhiteScreen Note Anyborderlinesofthewhitescreenarenotdisplayedduringthetest Thisrectangleisjustfortheexplanationhere...

Страница 85: ...lack RGB 0 0 0 color 2 Thewhitetext RGB 0 0 0 Screenwidth x Screenheight willbeshownattheupperleftcornerofthescreen 3 Itwillpausefor3seconds 4 6 VerticalLinesScreen 1 Thescreenwillturnallblack RGB 0 0...

Страница 86: ...very2pixels 3 Itpausefor3seconds 4 8 CyanandBlackScreen 1 Thescreenwillturnallblack RGB 0 0 0 color 2 Alternatecyan1andblack 1x1pixeldotswillbedrawninacheckpattern WPETDuses1x1pixel 24bitcolorbitmapfo...

Страница 87: ...turnallblack RGB 0 0 0 color 2 An H bitmap 9x11pixel 4bitcolor willuniformlyfillthescreen 3 Itpausefor5seconds 4 10 Circles Line gradation ASCII charactersScreen Beforedescribinghowtodisplayeachelemen...

Страница 88: ...justedbythefollowinglogictogetafactorof z thatisapproximatelyequalto X 40 Thefactorwillbedefinedas Z z GCM X Y X Fullscreen swidth Y Fullscreen sheight for d 2 d z d if z d 0 z isdividableby d z z d i...

Страница 89: ...eckingthetargetPC sscreenresolutions itwasfoundthatthishappensonly whenthescreenresolutionis1366x768 Therefore theworkaround incaseoftheresolution1366x768 WPETDtreatsitas1280x768whereGCM 1280 768 256t...

Страница 90: ...r Greencircleattheupperrightcorner Redcircleatthelowerrightcorner Whitecircleatthelowerleftcorner Forthebluecircle itisdrawngraduallysmallerandlessbrightlyasfollows across diagramofthecircle 5 Z x1 y1...

Страница 91: ...7 127 127 5 RGB 95 95 95 6 RGB 63 63 63 7 RGB 31 31 31 16 levelgradationalrectangle Position 21 Z 8 Z Width 8 Z Height 6 Z Co rectanglewidth Z 2 Gradation 16levels red green blue 255 16 L whereL 0 1 2...

Страница 92: ...ed in Rev01 5 1 1Textlogfilesample SystemInformation Manufacturer DynabookInc ProductName SATELLITEPROC50 H PartNumber PYS30E AAA12 SerialNumber 70121591DT UUID 1A7A0AF0 B2DB 11EA B1C1 F86D14BC0800 BI...

Страница 93: ...623 15MB X DriveType OTHERVolumeName BootFreeSize 499 69MBUseSize 2 55MB STATISTIC T DVersion 1 43 StartTime 2020 08 1216 45 19 FinishTime 2020 08 1216 45 58 DiagnosticsTime 00 00 38 testmode Multitas...

Страница 94: ...e Detail Note StartTime FinishTimeandDiagnosticsTime STATISTIC StartTime 2019 03 2423 45 07 FinishTime 2019 03 2423 46 55 DiagnosticsTime 00 01 44 Asyouseeintheexampleabove FinishTime StartTime doesno...

Страница 95: ...NO CONT ON 48 PAGE NO 47 Copyright C 2020 Dynabook Inc All Rights Reserved 5 1 2Htmllogfilesample...

Страница 96: ...NO CONT ON 49 PAGE NO 48 Copyright C 2020 Dynabook Inc All Rights Reserved...

Страница 97: ...NO CONT ON 50 PAGE NO 49 Copyright C 2020 Dynabook Inc All Rights Reserved 5 2Keybaordlayouts Rev02 5 2 1YangPass_14_UK 5 2 2YangPass_14_US...

Страница 98: ...NO CONT ON 51 PAGE NO 50 Copyright C 2020 Dynabook Inc All Rights Reserved 5 2 3YangPass_15_UK 5 2 4YangPass_15_US...

Страница 99: ...NO CONT ON F PAGE NO 51 Copyright C 2020 Dynabook Inc All Rights Reserved 5 2 5YangPass_15_JP...

Страница 100: ...IP3 YangPass Maintenance Tool Product Specification PQS20200500302 REV00 PQS20200500305 REV01 Dynabook Dynabook Inc...

Страница 101: ...Li Zhencheng Wang Bocai Guo Hongji 01 2020 09 29 1 2 Target Models updated 1 3 Tool History Supported FW Versions updated 2 1 Writeable BIOS EC FW File updated for both YangPass20 and YangPass30 cases...

Страница 102: ...nce Tips for BIOS Ver DMI Info 4 3 2 BIOS Update when motherboard is replaced 4 3 2 1 Function Description 4 3 2 2 Update Procedure 4 3 3 DMI Update 6 3 3 1 Function Description 6 3 3 2 Update Procedu...

Страница 103: ...pdate DMI BIOS Update when motherboard is NOT replaced Update BIOS EC 1 2 Target Models Rev01 Target Model Note IP3 YangPass20 series KN16R 20A model IP3 YangPass30 series IN16 20A model 1 3 Tool Hist...

Страница 104: ...both KN16RV _40W rom and IN16V rom into data folder This tool can auto select use the newest one that applicable for target machine YangPass20 or YangPass30 and you can also remove the old one if you...

Страница 105: ...DBIIP302 for YangPass30L 30M if this value is set incorrectly it is OK for this tool because it will appeared as an issue occurred as described in 4 3 1 Not Support System 3 1 2 Display Items Name In...

Страница 106: ...otherboard is replaced BIOS setting value is standard defualt value Make a note of the BIOS setting before replacing the motherboard After BIOS updated please update DMI info as described in next sect...

Страница 107: ...5 3 BIOS update is started like below 4 Once update is completed the system will be automatically rebooted Next please remember to update DMI info if you replaced the motherboard...

Страница 108: ...e below Please press any key return to the initial screen update BIOS first then update DMI info This function will try to write Manufacture Name as Dynabook Inc first directly in case of it is not fo...

Страница 109: ...7 3 Enter the new DMI data that you wish to update it will show like below when updated successfully 4 And you can skip updating current DMI data by pressing Enter directly like below...

Страница 110: ...nter a DMI data that does not match the pattern regular expression it will show prompt like below 6 The patterns regular expressions for the DMI data can be configured in below file bin update_dmi_inf...

Страница 111: ...ate it to version 0 11 first or use 3 2 BIOS Update when motherboard is replaced to update the BIOS first 3 4 2 Update Procedure 1 Startup the dynaDesk Maintenance Tool on the initial screen input 3 a...

Страница 112: ...input 40 and press the Enter key to reboot enter BIOS Setup You can use this menu handily to reboot into BIOS to do some confirmation or BIOS settings if you want 3 5 2 Shutdown On the initial screen...

Страница 113: ...Please make sure you format the correct drive because all the data of that drive will be lost 4 Mount the IP3_YangPass_Maintenance_Tool_VXXXX iso image to a virtual drive On windows 10 you can right...

Страница 114: ...get PC that needs maintenance and then turn on the power 3 After turning on the power immediately press the F10 key several times to show the boot device selection screen 4 Select UEFI USB flash media...

Страница 115: ...one supported motherboard like below it will compare to the baseboard product in Type2 Below DBIIP300 is configured as a supported motherboard 4 3 2 No Writeable BIOS EC FW File When there is no write...

Страница 116: ...Chapter 4 Replacement Procedures 4...

Страница 117: ......

Страница 118: ...4 9 Removing Battery Pack 4 9 Installing Battery Pack 4 10 4 4 SSD 4 11 Remove SSD 4 11 Installing SSD 4 12 4 5 SODIMM 4 13 Removing SODIMM 4 13 Installing SODIMM 4 14 4 6 LCD Module Assembly 4 15 Rem...

Страница 119: ...Speaker 4 25 4 11 LCD Module Mask 4 26 Removing LCD Module Mask 4 27 Installing LCD Module Mask 4 28 4 12 LCD Panel 4 29 Removing LCD Panel 4 29 Installing LCD Panel 4 31 4 13 CCD Module 4 32 Removin...

Страница 120: ...ving the CPU Cooling Module and Fan 4 19 Figure 4 7 Applying silicon grease CPU 4 20 Figure 4 8 Removing System Board 4 21 Figure 4 9 Removing IO Board 4 23 Figure 4 10 Removing Speaker 4 25 Figure 4...

Страница 121: ...moved before removing the FRUs shown in the bottom area To replace the FRUs first identify the suspect FRU for the system failure Next according to this chart determine the FRUs that need to be remove...

Страница 122: ...and FL inverter carry high voltages When you partially disassemble the computer and turn on the components use extreme care not to touch the connectors and components to avoid the risk of electrical s...

Страница 123: ...crews can cause short circuits overheating smoke or fire 3 Before raising a FRU or other component make sure that all the component cables have been disconnected to avoid the risk of electrical shock...

Страница 124: ...d in Chapter 3 of this manual to identify the FRU that has probably caused the system failure Perform only the required machine operations Use only the disassembly and reinstallation procedures descri...

Страница 125: ...ng the pressure plate up to a satisfactory height Normal pin connectors are used for all the other types of cables These connectors can be installed or removed by simply inserting them or pulling them...

Страница 126: ...ews ESD mats for the floor and work desks An ESD wrist strap or heel grounder Anti static carpets or flooring Air ionizers for highly electrostatic sensitive areas A plastic card in credit card size S...

Страница 127: ......

Страница 128: ...emoving Base Enclosure Remove Base Enclosure according to the following procedures and Figure 4 7 1 Remove seven M2 0x7 5x4 5black Phillips head screws securing Base Enclosure and four M2 0x 3 5x4 5bl...

Страница 129: ...ce Manual 4 8 Installing Base Enclosure Install Base Enclosure according to the following procedures and Figure 4 7 1 Place Base Enclosure in correct position 2 Secure Base Enclosure with seven M2 0x7...

Страница 130: ...owing procedures and Figure 4 9 CAUTION When handling the battery packs use care not to short circuit the terminals Do not drop hit twist or bend the battery packs Do not scratch or break up their cas...

Страница 131: ...due to improper replacement use handling or disposal Always dispose of the battery packs as required by local ordinances or regulations Use only replacement batteries recommended by Dynabook NOTE Visu...

Страница 132: ...Figures 4 13 CAUTION Do not touch the connectors on SSD and in the computer with your bare hands SSD can fail if they are contaminated with sweat natural oils etc from your hands 1 Remove thermally co...

Страница 133: ...procedures and Figures 4 13 1 Insert SSD into CN8 on system board 2 Secure it with one M2_L0 3xL2 2 OD5 5 T0 6 black Phillips head screw 3 Install thermal silica gel CAUTION Do not touch the connecto...

Страница 134: ...ing procedures and Figures 4 14 CAUTION Do not touch the connectors on SODIMM and in the computer with your bare hands SODIMM can fail if they are contaminated with sweat natural oils etc from your ha...

Страница 135: ...ing to the following procedures and Figures 4 14 1 Aim the SODIMM at the JI slot 2 Lightly press the SODIMM upper and lower sides with two fingers CAUTION Do not touch the connectors on SODIMM and in...

Страница 136: ...ng procedures and Figure 4 17 1 Remove tape for fasten LCD cable 2 Remove PC gasket from WIFI module Remove plastic chips on wifi module 3 Disconnect LCD cable from CN6 on system board 4 Released wire...

Страница 137: ...4 6 LCD Module Assembly 4 Replacement Procedures 4 16 Maintenance Manual Satellite C50 H C40 H Figure 4 18 Removing the LCD Module assembly...

Страница 138: ...th four M2 0x5 5x4 5 black Phillips head screws mark portions 3 Close LCD Module Assembly 4 Note the module definition grey wire connects MAIN interface and black wire connects AUX 5 Routing antenna c...

Страница 139: ...ause damage to the fan in the CPU Cooling Module Remove CPU Cooling Module and Fan_VGA SKU only Remove CPU Cooling Module and Fan according to the following procedures and Figures 4 19 and 4 20 1 Remo...

Страница 140: ......

Страница 141: ...4 Replacement Procedures 4 7 CPU Cooling Module and Fan Satellite C50 H C40 H Maintenance Manual 4 19 Figure 4 20 Applying silicon grease...

Страница 142: ...e connector on System Board Speaker cable from SPK LCD cable from CN6 IO Board cable from CON19 Touch Pad cable from TPCON1 Keyboard cable from KBCON1 FAN cable from CN21 Battery Pack cable from CN3 R...

Страница 143: ...4 8 4 8 System Board 4 Replacement Procedures 4 21 Satellite C50 E Maintenance Manual Figure 4 21 Removing System Board...

Страница 144: ......

Страница 145: ...oard Speaker cable from SPK LCD cable from CN6 IO Board cable from CON19 FFC MB terminal connected to TP CON1 keyboard connection KBCON1 over the speaker wire wiring FAN cable from CN21 Battery Pack c...

Страница 146: ...ing IO Board Remove IO Board according to the following procedures and Figures 4 23 1 Disconnect the following cable from the connector on IO Board IO Board cable from JDB1 2 Remove three M2 0x3 0x4 5...

Страница 147: ...all IO Board according to the following procedures and Figures 4 23 1 Place IO Board in correct position 2 Securing IO Board with three M2 0x3 0x4 5 black Phillips head screw 3 Connect following cable...

Страница 148: ...tenance Manual Satellite C50 H C40 H 4 10 Speaker Removing Speaker Remove Speake according to the following procedures and Figure 4 25 1 Disconnect Speaker cable from SPK on system board 2 Remove left...

Страница 149: ...0 Speaker Satellite C50 H C40 H Maintenance Manual 4 25 Installing Speaker Install Speaker according to the following procedures and Figure 4 25 1 Place speaker in correct position 2 Connect speaker c...

Страница 150: ...ng procedures and Figure 4 11 4 12 1 1 Remove four Black Remove the four rubber footpads from the B shell 2 Remove four M2 0x3 0x4 5 black Phillips head screws securing the LCD Module Mask as Figure 4...

Страница 151: ...4 Replacement Procedures 4 11 4 11 LCD Module Mask Satellite C50 H C40 H Maintenance Manual 4 27 Figure 4 28 Removing the LCD Module Mask...

Страница 152: ......

Страница 153: ...res and Figure 4 27 4 28 1 Install the LCD Module Mask and follow step 3 2 1 to press lock the latches 2 Securing the LCD Module Mask with four M2 0x3 0x4 5 black Phillips head screw 3 Install 4 rubbe...

Страница 154: ...fluorescent FL tubes as required by local ordinances or regulations NOTE The LCD cable must be carefully peeled away before disconnecting it from the module Removing the LCD Panel Remove the LCD Panel...

Страница 155: ...4 12 4 12 LCD Panel 4 Replacement Procedures 4 30 Maintenance Manual Satellite C50 H C40 H Figure 4 29 Removing LCD Panel follow direction 1 Figure 4 30 removing the LCD cable 1...

Страница 156: ......

Страница 157: ...panel Install the LCD Panel according to the following procedures 1 Turn the LCD upside down 2 Connect the LCD cable to the LCD module connector as Figure 4 30 1 shown 3 Lift LCD panel top side up as...

Страница 158: ...will provide the FRU parts as LCD Module Assembly This chapter only for Non Touch SKU Removing the CCD Module Remove the CCD Module according to the following procedures and Figure 4 33 1 Lift the CCD...

Страница 159: ...following procedures and Figure 4 33 1 Remove CCD Module release paper 2 Connect LCD cable to CCD module connector 3 After ripping off FPC release paste FPC into shell LCD cover 4 Seat the CCD Module...

Страница 160: ...rding to the following procedures and Figures 4 35 CAUTION Do not touch the connectors on Touch pad and in the computer with your bare hands Touch pad can fail if they are contaminated with sweat natu...

Страница 161: ...sive release paper 2 Paste the touchpad holder 3 Tear off fingerprint high temperature tape 4 Tilt the touchpad to 45 put the bottom into the C shell paste and press 5 Remove the mylar release paper a...

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