Troubleshooting - Doors
Door Locks
If your door is not locking correctly please check the following:
Open door, turn the key, does the deadbolt come out of the locking mechanism?
Yes - follow the next steps on misaligned locks
Open the lead door and use the key look the door which will push out the deadbolt.
Push the door so that the deadbolt rests against the slave door and pencil mark where the deadbolt
rests against the slave door. Open the master door and then check where the deadbolt lines up
with the position of the receiver.
If the receiver does not line up correctly then one of the following solutions should remedy this.
Check the door sashes - if a door sash has dropped then you will need to adjust the position
of the hinges to move the door lock into alignment. Remove the sash and unscrew some or all
of the hinges and reposition the sash to see how the door hangs. Do not unscrew the hinge
so that you can see the thread.
Reposition the receiver - if the above is not possible, it may be better for you to reposition
the receiver. To do this, remove the receiver, chisel out and then reposition.
Heel & toe - the glass in the doors may have dropped (sealed units only) and will need to be
heel and toed.
No - contact our Customer Services department at [email protected] who will guide
you through checking to see if it is the lock barrel or the lock mechanism which is faulty
which can only be remedied via a replacement which Customer Services will organise.
Door Closed and Stuck
If your door is stuck in a closed position please perform the following:
If your door is stuck closed in a lock position, try and turn the key in the opposite direction
to normal and then in the normal way. This can help to free a stuck mechanism.
Lift the lead sash under the handle and push the sash upwards whilst turning the key to try
and unlock the door. This happens when a door has settled and dropped too much,
the pressure of the weight of the door one the lock can cause the lock to become stuck.
Pushing up on the door handle as you unlock it will release the pressure and allow you
to check the lock. If the lock is not faulty you may need to adjust your door hinges or
toe and heel if you have sealed units.
If after trying all of the above your issue is not resolved then please contact our
Customer Services department at [email protected].
Timber
Splits/Sap/Knot Holes
Timber is a natural material and it has inherent properties which include splits, shakes, warps
and cracks to name a few. Typically splits/knot holes will not affect the integrity of timber
however if you have a component with a split/knot hole that you feel may cause an issue
then please send a photograph with the component number to our Customer Services department
so we can assess this.
