If you think that you are missing any of the necessary assembly instructions please use
the Customer Login Area which is found on our website. Once logged into this area, you will be
able to download any instructions required to complete your build.
The Nature of Wood
The wood provided for your log cabin is soft wood which has been kiln dried and is untreated,
except for the bearers. Wood is a natural product and may have knots, knotholes, imperfections,
cracks and warping. These are inherent properties of the material.
We will not replace any lengths of timber for any of the following reasons:
Any timber that contains knots or knot holes where they do not influence the structural
stability of the cabin.
Cosmetic appearances - e.g. colour variations caused by the structure or age of the timber.
Timber that has shakes, cracks or gaps that do not influence the structural strength of the
cabin.
Twisted timber that can be installed. See Trouble Shooting/Maintenance section for help with
this if required.
Boards that have imperfections on hidden surfaces for example any surface defects in the roof
or floor boards can usually be hidden by turning the affected surface upwards in the roof so
that it is hidden under the felt or downwards in the floor so it is never seen.
Queries arising from a neglectful manner of construction, be it with the foundation or erection
of the cabin.
Any valid queries will be satisfied by the exchange or replacement of the defective parts only.
Treatment
You will need to treat your cabin with a suitable timber treatment once the cabin has been
built.
We recommend using a treatment that contains a water repellent, if your treatment
doesn't contain water repellent we recommend applying one afterwards
You will periodically need to re-apply a treatment.
If purchasing our treatment, we supply enough treatment to coat the exterior of your cabin
twice.
If you wish to treat/decorate the interior of your cabin then this is a personal choice.
If your are using a light coloured treatment, you may need to use primer. You will need to
investigate this for yourself.
Take care not to apply the treatment too thickly as we have seen that this can act to 'glue'
the logs together and restrict their movement. The logs must remain free floating.
