Appendix 4: Limited Warranty
Appendix 4: Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of twelve months from
the date of purchase, the product shall be free of defects in materials and workmanship under nor-
mal use. During the warranty period, Digital Security Controls shall, at its option, repair or
replace any defective product upon return of the product to its factory, at no charge for labour and
materials. Any replacement and/or repaired parts are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify
Digital Security Controls in writing that there is defect in material or workmanship, such written
notice to be received in all events prior to expiration of the warranty period. There is absolutely no
warranty on software and all software products are sold as a user license under the terms of the
software license agreement included with the product. The Customer assumes all responsibility
for the proper selection, installation, operation and maintenance of any products purchased from
DSC. Custom products are only warranted to the extent that they do not function upon delivery. In
such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and the
United States, with the exception that Digital Security Controls shall not be responsible for any
customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of pur-
chase. All authorized distributors and dealers have a warranty program. Anyone returning goods
to Digital Security Controls must first obtain an authorization number. Digital Security Controls
will not accept any shipment whatsoever for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not
cover:
l
damage incurred in shipping or handling;
l
damage caused by disaster such as fire, flood, wind, earthquake or lightning;
l
damage due to causes beyond the control of Digital Security Controls such as excess-
ive voltage, mechanical shock or water damage;
l
damage caused by unauthorized attachment, alterations, modifications or foreign
objects;
l
damage caused by peripherals (unless such peripherals were supplied by Digital
Security Controls);
l
defects caused by failure to provide a suitable installation environment for the products;
l
damage caused by use of the products for purposes other than those for which it was
designed;
l
damage from improper maintenance;
l
damage arising out of any other abuse, mishandling or improper application of the
products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by War-
ranty: (i) freight cost to the repair centre; (ii) products which are not identified with DSC's product
label and lot number or serial number; (iii) products disassembled or repaired in such a manner
as to adversely affect performance or prevent adequate inspection or testing to verify any war-
ranty claim. Access cards or tags returned for replacement under warranty will be credited or
replaced at DSC's option. Products not covered by this warranty, or otherwise out of warranty due
to age, misuse, or damage shall be evaluated, and a repair estimate shall be provided. No repair
work will be performed until a valid purchase order is received from the Customer and a Return
Merchandise Authorisation number (RMA) is issued by DSC's Customer Service.
Digital Security Controls’s liability for failure to repair the product under this warranty after a reas-
onable number of attempts will be limited to a replacement of the product, as the exclusive rem-
edy for breach of warranty. Under no circumstances shall Digital Security Controls be liable for
any special, incidental, or consequential damages based upon breach of warranty, breach of con-
tract, negligence, strict liability, or any other legal theory. Such damages include, but are not lim-
ited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of
substitute or replacement equipment, facilities or services, down time, purchaser’s time, the
claims of third parties, including customers, and injury to property. The laws of some jurisdictions
limit or do not allow the disclaimer of consequential damages. If the laws of such a jurisdiction
apply to any claim by or against DSC, the limitations and disclaimers contained here shall be to
the greatest extent permitted by law. Some states do not allow the exclusion or limitation of incid-
ental or consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties,
whether expressed or implied (including all implied warranties of merchantability or fitness for a
particular purpose) And of all other obligations or liabilities on the part of Digital Security Controls
Digital Security Controls neither assumes responsibility for, nor authorizes any other person pur-
porting to act on its behalf to modify or to change this warranty, nor to assume for it any other war-
ranty or liability concerning this product.
This disclaimer of warranties and limited warranty are governed by the laws of the province of
Ontario, Canada.
Digital Security Controls recommends that the entire system be completely tested on a regular
basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or elec-
trical disruption, it is possible for this product to fail to perform as expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty products which are
returned to its factory according to the following conditions. Anyone returning goods to Digital
Security Controls must first obtain an authorization number. Digital Security Controls will not
accept any shipment whatsoever for which prior authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be repaired and
returned. A set fee which Digital Security Controls has predetermined and which may be revised
from time to time, will be charged for each unit repaired.
Products which Digital Security Controls determines not to be repairable will be replaced by the
nearest equivalent product available at that time. The current market price of the replacement
product will be charged for each replacement unit.
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