Drobo B800i, Руководство по началу работы

Страница: 46 / 48

drobo.com | Safety and Warranty | vi
drobo.com | Safety and Warranty |
LIMITED WARRANTY - EMEA
WHAT THIS DOCUMENT IS ABOUT
This document gives you additional legal protection for faulty Data Robotics products. It is in addition to and not in substitution for your statutory rights as a
consumer against Data Robotics, where you bought the product direct from our online store or the retailer who you bought the product from relating to faulty or
misdescribed goods or services.
Data Robotics' obligations over and above your normal legal rights to repair or replace faulty product are set out in this document. So please read this document
carefully and keep a copy safe.
This Limited Warranty applies only to Data Robotics products – that means products manufactured by or for Data Robotics. These can be identified because they
all have the "Data Robotics" name, or logo on them. In this Limited Warranty document, we call these products "Products”. This Limited Warranty does not apply,
for instance, to the hard drives manufactured by other companies which may be in the same package as our Product. This Limited Warranty is provided only to
the original end-user purchaser of the Product, who we call "You".
IMPORTANT: You need to produce the original receipt for the Product or other proof of the original retail purchase from Data Robotics or one of its authorised
resellers satisfactory to us in order to benefit from this Limited Warranty.
We warrant Products against defects in materials and workmanship under normal use as set out in this table:
We call the period set out in the right-hand column above the "Warranty Period". If a Product hardware defect arises and a valid claim is received within the
applicable Warranty Period, at our option, we will either: (1) repair such defect at no charge, using new or refurbished replacement parts; or (2) exchange the
defective Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the
original Product; or (3) refund the purchase price of the Product. If we decide to refund You the purchase price, You must first provide us with proof of purchase
and return the defective Product to us. Contact support to obtain a Return Material Authorization ("RMA") number. Telephone numbers and details how to submit
a request online are at
http://www.drobo.com/support/contact-support.php . You must pack the Product in appropriate protective packaging and return the unit at
your own cost. The returned Product will become our property.
IMPORTANT EXCLUSIONS AND LIMITATIONS
We don't manufacture the data drives on which your data and content is stored, and so we are not responsible under this Limited Warranty for any issues,
including defects and performance problems, in those drives. When you return Products to us under this Limited Warranty, you must take the drives out of the
Product first because problems with a drive should be dealt with under the warranty provided by its manufacturer, including where even if the drive is bought
together with a Product. Please note the instruction manuals’ warnings including the advice not to turn your Product off whilst data is being copied across
drives (in 'relayout') as you risk losing data. For these reasons, we do not accept any responsibility under this Limited Warranty for any data, including any lost or
corrupted data, no matter how and why this may occur.
Back-ups: You should make periodic backup copies of the data and programs contained on the Product's hard drive to protect Your data and as a precaution
against possible operational failures. Before You deliver your Product for warranty service it is Your responsibility to keep a separate backup copy of the system
software, application software and data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords.
The Limited Warranty does not apply to any hardware or equipment that is not a Product (see “What this document is about” above) or any software, even if
packaged or sold with Product. Manufacturers, suppliers, or publishers, other than Data Robotics may provide their own warranties to You. DATA ROBOTICS IS
NOT RESPONSIBLE FOR DAMAGE ARISING FROM FAILURE TO FOLLOW INSTRUCTIONS RELATING TO THE PRODUCT'S USE AND/OR STORAGE.
In no event does this limited warranty apply: (a) to damage caused by use with equipment or hardware that is not a Product (see “What this document is about”
above); (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside
the permitted or intended uses described by Data Robotics; (d) to damage caused by service (including upgrades and expansions) performed by a party other than
an authorized representative of Data Robotics or a Data Robotics Authorized Reseller; (e) to a Product or Product part that has been modified to significantly alter
functionality or capability without the written permission of Data Robotics; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect
in materials or workmanship in the Product; or (g) if any Data Robotics serial number has been removed or defaced.
No Data Robotics reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty on behalf of Data Robotics.
Consumer users
Where you have bought the Product primarily for domestic and non-commercial use, the following limitation on Data Robotics’ liability under this Limited Warranty
apply:
DATA ROBOTICS IS NOT RESPONSIBLE TO YOU FOR ANY BUSINESS LOSS OR DAMAGE (SUCH AS LOSS OF PROFIT) OR FOR ANY LOSS THAT IS NOT A
REASONABLY FORSEEABLE CONSEQUENCE OF YOUR USE OF THE PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, TO FRAUD, AND PRODUCT LIABILITY CLAIMS WHERE PRODUCTS
ARE UNSAFE.
Name of Product Where You bought the product Length of limited warranty protection
(for online orders, this is the delivery address)
All Products In the European Union Two years
All Products Outside the European Union One year