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drobo.com | Safety and Warranty | iv
LIMITED WARRANTY – NORTH AMERICA AND ASIA PACIFIC
COVERAGE
Data Robotics' warranty obligations are limited to the terms set forth herein. This Limited Warranty applies only to product manufactured by or for Data Robotics
that can be identified by the "Data Robotics" trademark, trade name, or logo affixed to them ("Product") and is provided only to the original end-user purchaser of
the Product ("You" or “Your”). Data Robotics warrants against defects in materials and workmanship under normal use for a period of: (i) ONE (1) YEAR, for Product
sold outside of Europe; and (ii) TWO (2) YEARS for Product sold in Europe; from the date of retail purchase by the original end-user purchaser ("Warranty Period").
Subject to applicable law, Data Robotics may require that You furnish proof of purchase details and/or comply with registration requirements before receiving
any portion of these warranty services. Please refer to the online product documentation at www.datarobotics.com/products for more details on this and other
matters on obtaining warranty service.
Subject to the terms and conditions herein, if a Product hardware defect arises and a valid claim is received within the applicable Warranty Period, at its option,
Data Robotics will at its option either: (1) repair such defect at no charge, using new or refurbished replacement parts; or (2) replace the defective Product with
a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product; or (3)
refund the purchase price of the Product, provided the Product for which the refund is provided is returned to Data Robotics and such Product shall become Data
Robotics' property.
EXCLUSIONS AND LIMITATIONS
The Limited Warranty does not apply to any non-Product or any software, even if packaged or sold with Product. Manufacturers, suppliers, or publishers, other than
Data Robotics may provide their own warranties to You, but Data Robotics, to the extent permitted by law, provides such manufacturer’s products "as is". SOFTWARE
DISTRIBUTED BY DATA ROBOTICS WITH OR WITHOUT THE DATA ROBOTICS BRAND NAME (INCLUDING, BUT NOT LIMITED TO SYSTEM SOFTWARE) IS NOT
COVERED UNDER THIS LIMITED WARRANTY. REFER TO THE LICENSING AGREEMENT ACCOMPANYING THE SOFTWARE FOR DETAILS OF YOUR RIGHTS WITH
RESPECT TO ITS USE.
DATA ROBOTICS DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. DATA ROBOTICS IS NOT
RESPONSIBLE FOR DAMAGE ARISING FROM FAILURE TO FOLLOW INSTRUCTIONS RELATING TO THE PRODUCT'S USE AND/OR STORAGE.
In no event does this limited warranty apply: (a) to damage caused by use with non-Products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake
or other external causes; (c) to damage caused by operating the Product outside the permitted or intended uses described by Data Robotics; (d) to damage caused
by service (including upgrades and expansions) performed by a party other than an authorized representative of Data Robotics or a Data Robotics Authorized
Reseller; (e) to a Product or Product part that has been modified to significantly alter functionality or capability without the written permission of Data Robotics; (f) to
consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any Data Robotics serial number has been
removed or defaced.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES
AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED, AND DATA ROBOTICS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY
OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF DATA ROBOTICS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED
WARRANTIES OR CONDITIONS, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES AND CONDITIONS SHALL BE LIMITED IN DURATION TO THE
DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR, REPLACEMENT OR REFUND SERVICE AS DETERMINED BY DATA ROBOTICS IN ITS SOLE DISCRETION.
No Data Robotics reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, DATA ROBOTICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT
LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE
OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR
CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND
PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH DATA ROBOTICS PRODUCTS AND
ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. DATA ROBOTICS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE
ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.
CONSUMER PROTECTION LAWS
IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR COUNTRY OR REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Some countries, states and
provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions,
so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights, and You may also have other rights that vary by country, state or
province. This Limited Warranty is governed by and construed under the laws of the country in which the product purchase took place. Data Robotics, the warrantor under
this Limited Warranty, is identified at the end of this document according to the country or region in which the product purchase took place.
OBTAINING WARRANTY SERVICE
Product Replacement: No Product may be returned directly to Data Robotics without first contacting Data Robotics for a Return Material Authorization ("RMA")
number. If it is determined that the Product may be defective, You will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one
for which an RMA number has not been issued, will be returned to You at Your expense. You are responsible for the costs incurred related to returning the Product to
Data Robotics pursuant to the Product return instructions. Data Robotics is responsible for the costs incurred related to shipping the Product back to You In the event
the Product is to be repaired or replaced, upon receipt of the Product for which You were issued an RMA in accordance with the Product return instructions, Data
Robotics shall ship to you a replacement Product by standard ground shipping. In the event the Product is to be repaired or replaced, if You choose to provide Your
credit card information to Data Robotics at the time You are issued an RMA, Data Robotics will Advance Ship to You a replacement Product, and You agree to promptly
return Your Product at issue within seven (7) days of issuance of the RMA number. In the event Data Robotics does not receive the Product for which You were issued
an RMA within such seven (7) days, Your credit card will be charged the manufacturer's suggested retail price of the replacement Product. "Advance Ship" means if
Your credit card information is received: (i) before 1 pm local time, ship the same day; or (ii) after 1 pm local time, ship the next business day.