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14. Troubleshooting

Problem

No audio, no video

Beamlike blackouts in the video

No reception on a channel that

was working before

Solution

Check wiring and connections

Realign dish

Review settings

(see 11.1 DVB-S configuration)

Exchange LNB

Possible cause

Faulty wiring

Dish aligned incorrectly

Wrong Tuner setting

Faulty LNB

Heavy rain or snow

Remove snow from dish

Dish aligned incorrectly

Realign dish

Dish is too small

Install larger dish

An obstacle between dish and

satellite (e.g. house or tree)

Reposition dish so it has a clear

“view” towards the satellite

Dish aligned incorrectly or faulty

Check dish

Channel is transmitted in a new slot

Start service scan (see chapter 11)

The transmission of thechannel

was terminated

Remote control is not

working

Batteries are inserted

incorrectly

Batteries are empty

Remove batteries and check

polarity

Insert new batteries

Wrong remote control mode

(Dream-Mode, TV-Mode)

Press Dream-Mode or TV-Mode

button

Software is not reacting

Reboot Dreambox

Dreambox does not react

Dreambox is locked up

Reboot Dreambox

15. TV-Mode setup

A four digit device code is selected from the device list and entered into the remote control.

The most recent device list can be found in the download center on our website.

Homepage: www.dream-multimedia-tv.de

SHIFT / SETUP-Button

TV-Mode-Button

Numeric-Keypad

Содержание DM500 HD

Страница 1: ...1 DM500 HD Instruction manual Digital satellite receiver for free and encrypted Digital Video Broadcasting DVB HDTV Ethernet Port DVB S2 Tuner Smartcard Reader Linux OS dreambox...

Страница 2: ...itles 21 4 10 Infobar 22 5 Electronic Program Guide EPG 22 5 1 Single EPG 23 5 2 Multi EPG 23 5 3 Graphical Multi EPG 24 6 Edit the channellist 25 6 1 Adding a bouquet 26 6 2 Add a service to favorite...

Страница 3: ...vice 59 12 2 About Hard and Software 59 13 Installing new software 60 14 Troubleshooting 63 15 TV Mode setup 63 15 1 Programming the remote control 64 16 Technical data 64 17 Contact support informati...

Страница 4: ...mate Do not remove the cover Risk of electric shock If it is necessary to open the device please contact a trained professional Do not put any metal things into the slots or ventilation openings Shut...

Страница 5: ...or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsi bility to dispose of your waste equipment by handing it over to a d...

Страница 6: ...1 2 Packaging contents Please check the completeness of the box s contents Included in box Dreambox DM500 HD 2 Batteries 1 5V Mignon AA LR6 Remote control Power Cord Power supply HDMI cable Quickguid...

Страница 7: ...on Rear view LNB In eSATA connector TV Scart out Service port HDMI out Network interface Power connector Digital audio out Modem port Power switch Standby LEDs Remote control sensor SERVICE eSATA Scar...

Страница 8: ...ard disk Digital audio out Toslink You can connect your Dreambox with an optical Toslink cable to your HiFi Amplifier or DSP The AC3 signal is also available at this port in case the selected channel...

Страница 9: ...tton AUDIO Button VIDEO Button TV Button RADIO Button TEXT Button Important notes about operation All functions of the Dreambox can be controlled via OSD Menu On Screen Display This makes the hand lin...

Страница 10: ...to operate a TV See chapter 15 TV Mode setup The Power Button switches your Dreambox on and off See chapter 4 1 Turning your Dreambox on and off The DREAM Mode Button switches your remote control int...

Страница 11: ...switch to the next sub service Additionally these buttons can be used to delete characters during text input Pressing the MUTE Button mutes the Volume A crossed speaker symbol will appear on the TV s...

Страница 12: ...n yellow blue and can be activated by the Options Buttons Depending on the menu you currently are in the options will change and will be named differently Pressing the TV Button activates the TV Mode...

Страница 13: ...r Scart cable Plug in the power cable into the power supply and into a 110V 60Hz or 230V 50Hz power socket Con nect the power supply with your Dreambox If you are using a switchable power socket pleas...

Страница 14: ...lect it If you prefer a different output than the selected one you can use the Navigations Buttons up down and the OK Button to select it You can choose from the following video output options 1 HDMI...

Страница 15: ...reambox now or if you want to quit the start wizard Using the Navigation Buttons up and down select your desired option and press the OK Button to activate your selection If you choose User wizard to...

Страница 16: ...Depending on your tuner configuration in the previous step you might be offered to install default services lists Otherwise you will be asked to perform a service scan Detailed information about the s...

Страница 17: ...ring the pincode Finalizing the basic setup 3 6 Network The network wizard will assist you with the network setup of your Dreambox Press the OK Button on your remote control to get to start the config...

Страница 18: ...The DHCP Server needed for this setting is most of the time activated by default on a router For further information please refer to chapter 10 5 Network Press the OK Button on your remote control to...

Страница 19: ...Button on your remote control or directly on your Dreambox Holding down the Power Button on your remote control for three seconds will put your Dreambox into the Deep Standby Mode You can also put yo...

Страница 20: ...and forth between the two most recently watched services This feature is quite useful during commercial breaks since it enables you to watch another channel and quickly check if your movies is back on...

Страница 21: ...to one of the sub services Press the OK Button to select 4 7 TV Radio switching Pressing the RADIO Button activates the RADIO Mode By pressing the TV or EXIT Button you can quit the RADIO Mode 4 8 Te...

Страница 22: ...er 5 1 and pressing the blue Options Button activates the Multi EPG See chapter 5 2 The Dreambox automatically searches for similar broadcasts in the background If one or more similar broadcasts are f...

Страница 23: ...on This way you can very quickly and easily access the Single EPG of every service 5 2 Multi EPG Use the blue and yellow Options Buttons to switch between the now next and more views Pressing the gree...

Страница 24: ...iew the EPG of different services and successive shows The Graphical Multi EPG displays the EPG overview of the upcoming hours can be set to 1 5 hours with the Buttons 1 5 on the Numeric Keypad for th...

Страница 25: ...ouquet A bouquet can be thought of something like a folder Every channel equals a page in this folder and the pages are sorted into categories This way you can create a bouquet called Kids for example...

Страница 26: ...the All view is to keep an internal list of all available stations If you start a new channel search the result would be saved to the All view for example You favorites bouquet will stay untouched Th...

Страница 27: ...the option add service to bouquet If you are using more than one bouquet this option is named add service to bouquet instead and you will get a list of your bouquets afterwards You can choose to whic...

Страница 28: ...e bouquet Once you have selected all services that you want to add press the Menu Button The Channellist menu will open up Choose the End bouquet edit option All highlighted services will now be added...

Страница 29: ...red service and press the MENU Button to open the Channellist menu Navigate to the option remove service The selected service will be deleted from your favorites list Navigate to the option enable mov...

Страница 30: ...Button Pressing the Up Down Buttons on your remote control activates the service list Use the Bouquet Buttons to switch to the desired bouquet As an alternative you can press the blue Options Button a...

Страница 31: ...tion Setup and press the OK Button to select 1 Navigate to the Parental lock option and press the OK Button The Parental control setup menu will open up Set the Enable parental control option to yes U...

Страница 32: ...menu If the entered pincode was false you will see this notice Press the OK Button to get back into the Change service pin menu and to enter the correct new pincode twice Now select the Edit services...

Страница 33: ...then this channel will be the only one that can be viewed without entering the right pincode Protecting the parental lock setup Additionally you have the option to protect the parental control menu u...

Страница 34: ...to the option Setup and press the OK Button to select 1 Navigate to the option System and press the OK Button The System menu will open up 2 Navigate to the option Harddisk and press the OK Button 3 N...

Страница 35: ...simultaneous recordings Pressing the Up Down Buttons on your remote control activates the service list The recording continues in the background Once a recording is started no matter if manually or b...

Страница 36: ...a timer is shown on the right side waiting means still coming up recording means recording right now done means recording finished the red X indicates that a timer was deactivated Switch to the servi...

Страница 37: ...For all four options you can set a date for the first execution of the timer You can decide what should happen after the recording finishes by selecting the After event option You can choose between...

Страница 38: ...ll pause The recording will conti nue in the background Press the yellow Options Button again to resume watching This way you won t have to miss anything ever again if you quickly have to catch a phon...

Страница 39: ...l you were watching If you have previously watched the movie you will be asked to con tinue where you left off when you start watching it the next time If you do not make a selection within 10 seconds...

Страница 40: ...l set a marker at the desired point The red dashes in the timeline correlate to a marker Skip to a marker You can directly skip to a previously set marker during playback Press the Arrow Left Button t...

Страница 41: ...ess the Video Button and then the Menu Button Use the Navigation Buttons up and down to select Delete and press the OK Button You will be asked if you want to delete the recording As a control feature...

Страница 42: ...style default List style compact with description List style compact List style single line Show extended description List styles List style default List style compact with desciption List style singl...

Страница 43: ...e between double high from the upper half double high from the lower half and full view text page Press the Volume down Button to activate or deactivate the PIG Mode Picture in Graphics Same view from...

Страница 44: ...t the brightness Transparency Here you can adjust the transparency value of your Teletext Press the Navigation Buttons left or right to adjust the alpha value National characterset automatic recogniti...

Страница 45: ...executed asking you if you really want to turn off your Dreambox Press the yellow Options Button to toggle this option Once you have set all options to your liking press the OK Button to save your se...

Страница 46: ...level of options to your needs Intermediate is the default setting We will not explain the expert mode in detail in this manual Simple mode Margin before record minutes Set the desired forerun in min...

Страница 47: ...nging channels once you have reached the end of one bouquet Alternative radio mode Set this option to Yes if you want the handling in the Radio mode to be the same as in the TV mode Action on long pow...

Страница 48: ...he desired screen resolution Display 16 9 content as Pillarbox 4 3 shows will be shown in full height on a 16 9 screen and you will have black bars on both sides Pan Scan 4 3 shows will be shown in fu...

Страница 49: ...to set the transparency of the OSD Scaler sharpness Using the Navigation Buttons left right you can adjust the sharpness of the picture These options are only available if the output type is set to Sc...

Страница 50: ...tting an IP address These settings are only needed if you have selected no on the Use DHCP option before IP Address You can assign any IP address to you Dreambox The only expection is the 192 168 0 1...

Страница 51: ...est will assist you in finding possible sources of error in your network configuration Press the green Options Button to start the test or to repeat it Press the yellow Options Button to abort the tes...

Страница 52: ...and press the OK Button To fully activate the skin the system needs to be restarted Use the Navigation Buttons up down to select your desired option and press the OK Button 10 7 Factory reset If no OS...

Страница 53: ...1 Single satellite direct connection Use this type of configuration if you want to receive a single satellite with a Single Universal LNB The coax cable is directly connected from you Dreambox to the...

Страница 54: ...ct connection section Make sure you know which satellite is connected to which input on the Toneburst switch If you do not find any services in the transponder scan later ex change the two satellites...

Страница 55: ...parties It does not matter if you use one or two dishes to achieve this In this case the LNBs are connected to a so called Multiswitch from which the signal is via coax cabled to the satellite receiv...

Страница 56: ...r calculating the position of all satellites in orbit with a margin of error less than 0 1 degrees USALS was developed by the Stab company Everything is done automatically and does not require any tec...

Страница 57: ...e searching menu will open up 2 Navigate to the option Automatic scan and press the OK Button The Automatic scan menu will open up 3 Use the Navigation Buttons up and down to select the DVB T Tuner an...

Страница 58: ...ress the OK Button The Service scan menu will open up Use the Navigation Buttons left right to select the tuner on which you want to run the manual service scan All other options can be changed by usi...

Страница 59: ...one of the four Options Buttons to get the following infor mation red Serviceinfo green PIDs yellow Transponder blue Tuner status Press the OK Button to close this menu 12 2 About Hard and Software If...

Страница 60: ...tall the driver now 4 Open the Windows device manager In Windows XP this is done by clicking Start Settings System control System Hardware Device manager 5 Select Ports COM LPT and look for CP210x USB...

Страница 61: ...oader will now be transferred to your Dreambox 12 After the flash loader has been transferred to your Dreambox select the Flash Box Button in the DreamUp software Select the software image and click o...

Страница 62: ...re is now being transferred to your Dreambox 14 If the process was successful you will get a Box was flashed successfully message 15 Click on OK and on Exit afterwards 16 Disconnect and reconnect your...

Страница 63: ...ish aligned incorrectly or faulty Check dish Channel is transmitted in a new slot Start service scan see chapter 11 The transmission of thechannel was terminated Remote control is not working Batterie...

Страница 64: ...USB Service Port S P DIF optical output 10 100 Mbit Ethernet Port analog modem 256 MByte RAM 64 MByte Flash external eSATA Connector unlimited channellist for TV Radio channel change in less than one...

Страница 65: ...re update Analog modem Analog modem for internet access SATA Connectors External eSATA connector LNB power and polarization per tuner LNB Current 500mA max short circuit proof LNB Voltage vertical 14V...

Страница 66: ...991 0 09 min from german landline mobile prices may vary You can reach the enduser hotline from Mo Fr 09 00 am 15 00 pm Sales Tel 49 0 180 3 44 11 30 994 Fax 49 0 180 3 44 11 30 995 0 09 min from ger...

Страница 67: ...anged without written consent of Dream Multi media This product contains files that are distributed under different licenses especially a Open Source License the GNU General Public License You can fin...

Страница 68: ...Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated int...

Страница 69: ...However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or...

Страница 70: ...e software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PER MITTED BY A...

Страница 71: ...ta Contact person Communication via at Defect Jobdescription Please write legible and detailed The job can only be completed if you add a detailed description of the defect A simple defective does not...

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