22
Troubleshooting
VI
6.1 3D Printing Failure
6.2 Whole Machine Failure
A : Check if the zero point is appropriate. Methods:
1. Check if coordinate of Z is about 190 after homing operation.
2. Move Z coordinate to 0 manually and check the friction status with a piece of A4 paper.
Q : The machine prints in the air
after file execution
A : 1. Check if the fixing screws of the platform is loose.
2. Re-level the heated bed.
3. Heated bed is too far from nozzle, result in loose bonding: Zero point is too high, reset or fine tune it. Refer to
Section 3.2.
4. Heated bed is too close to nozzle, result in squeezing, scratching and extruder step losing issues:
Zero point is too low, reset or fine tune it.
Q : Poor first layer
A : 1. Check if the filament is stuck by the filament roll support.
2. Check if the extruder can feed normally at standby state.
3. Reinstall the filament.
4. Open the Gcode file with text editor and check if there is any garbled codes at the end of the file.
Q : Fail to finish the print
Q : Print center is about 15mm
off heated bed center in X
direction
A : 1. Check whether the right set of mounting holes is used to install the print functional module. Refer to
Section 3.3.1
2.Please check if the X-axis linear actuator is installed in the right direction.
A : Please set the zero point correctly, increase heated bed temperature, and make sure the first layer is
successful before leaving. Dealing method: Remove the bottom plastic cap, and heat the nozzle to make
the cleaning easier. Be careful of hot nozzle!
Q : The print falls off from the
heated bed, melted filament
flowing upwards and clogging
around the nozzle
Q : Unable to read Gcode files in
U disk or microSD card
A : 1. Check if the file system format of your U disk is FAT32, and with capacity not greater than 32GB.
2. Check if the Gcode files are stored in the root directly.
3. Reboot the machine, unplug and plug the U disk.
4. Please use qualified U disk.
Q : Print center is at left-bottom
corner of the heated bed
A : Wrong machine setting in slicing software, the “ Origin at center ” box shall not be checked, refer to
Section 2.3.2.
A : 1. Check and make sure all cables are properly connected to the right sockets.
2. Check if green indicator light inside the functional module is on.
3. Connect the 3D print functional module and check if the nozzle temperature is normal, displaying “0” means
unable to read nozzle temperature. In this case, please use the spare temperature sensor to decide if the
failure is caused by faulty temperature sensor or filament runout detector. Refer to Section 6.4 for maintenance.
Q : Unable to control X/Y/Z
movements
Q : Unable to exit filament
runout detection interface
A : Use the spare temperature sensor to decide if the failure is caused by faulty temperature sensor or filament
runout detector. Refer to Section 6.4 for maintenance.
A : 1. Check and make sure the cables are in good connection.
2. Check crossly(i.e. connect X-axis linear actuator to Y port and Connect Y-axis linear actuator to X port and
Connect) to decide if the failure is caused by the faulty linear actuator or control board.
Q : Movement of X/Y/Z linear
actuator is abnormal
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