DNP Imagingcomm America Corporation
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Troubleshooting the System
General Troubleshooting Steps
If you experience any issues with your system use the steps below to troubleshoot the issue.
1.
Did the IDW500 print a test page when you powered ON the system?
YES
: Continue with step 3.
NO
: Check the printer status icon. Touch the bottom right portion of the main dashboard. If the printer state is
idle, continue with step 3. If the printer state is anything besides idle, check the printer for error conditions and
check that the media is properly loaded. Continue with step 2.
2.
Power cycle the IDW500 console.
To do this, press the
POWER
button on the unit. A test print should print.
3.
Check the IDW500 printer status icon. If the printer is shown to be in a ready state, continue below. If the printer isn’t
in a ready state, power cycle the printer and the console, and then continue.
4.
Verify that the camera has at least half battery power available.
If the camera has less than half of the battery power remaining, change or recharge the camera batteries.
5.
Make sure you are standing within 15 feet of the IDW500 console.
If you are in an environment with a large amount of wireless traffic, try standing closer to the unit.
6.
Listen for the ping that tells you the camera is connected to the IDW500 console. Check for the
CAMERA FOUND
message on the console screen.
7.
If you cannot hear the ping, but can see the message on the screen, check your system volume levels. If there is no
ping and no message, power cycle the camera and wait to see if the system discovers it.
8.
If you are still experiencing issues with your system, contact technical support at 1.844.367.8777.
Reconfiguring the SD Card
1.
Insert the FlashAir™ SD card into the adapter and plug the adapter into the front right USB port on the IDW500
console.
2.
Touch the top right corner of the screen. When the configuration menu appears, select the
FLASH AIR CARD SETUP
application.
3.
Press
OK
to reconfigure your SD card.
4.
When you are instructed to do so, remove the SD card and place the card in the camera.
