14
5. TROUBLESHOOTING & RESOURCES
5A. Troubleshooting
Knowledge of electrical applications is required for troubleshooting. Contact a certified electrician if you are unsure of your
ability to service the equipment. Improper servicing will void generator warranty. If any condition persists contact CMP
Technical Support (see
Section 5B
).
Models with an HMI screen provide immediate text notification of all system alerts. Other alert messages may occur that are
not listed below. The HMI also includes alarm history and fault counters that may be accessed for further help as described
above.
Symptom:
HMI screen or Power indicator not lit when the pool system is on.
1. No power to the AOP Pro:
a. Check circuit breaker at the power distribution box.
b. Check for loose connections or wiring breaks in the main power wiring leading to the AOP Pro.
c. Check internal circuit breaker.
d. POWER indicator not functioning.
e. For units with an HMI screen, screen may be faulty.
2. Remote Start contacts are open (“SYSTEM WAITING ON REMOTE START…” message on HMI). Verify that Remote Start
contacts are wired and operating properly.
Symptom:
“WAITING ON SYSTEM FLOW” message on HMI screen or FLOW indicator not lit.
1. Insufficient flow through AOP Pro.
a. Verify that the main system pump is running properly and that filter and skimmers are clean.
b. Verify that pool valves have not been adjusted to limit flow below the minimum requirement.
2. Clear any blockages in return line.
3. Verify proper operation of flow switch. Replace as necessary.
Symptom:
“HIGH OZONE CELL TEMPERATURE” message on HMI screen or UV-C and OZONE indicators not lit.
1. Thermal protection of ozone cells is active (>150°F)
a. Check ozone cell cooling water flow.
b. Verify water cooling lines are secure and free of kinks, damage, or leaks.
Symptom:
“LOW UV PRODUCTION, CHECK SYSTEM” message on HMI screen or UV-C indicator not lit.
1. Check lamp connector plugs for complete connection.
2. Check UV lamps. Replace as necessary.
3. Check ballasts. Replace as necessary.
Symptom:
“LOW OZONE PRODUCTION, CHECK SYSTEM” message on HMI screen or OZONE indicator not lit.
1. Replace ozone cell.
2. Replace ozone power supply.
Symptom:
“LOW SYSTEM PRODUCTION, CHECK SYSTEM” message on HMI screen or UV-C and OZONE indicators not lit.
1. Both UV and ozone system productions are low at the same time, see previous troubleshooting steps to correct each.
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