33
7 Solving problems
GB
7
Solving problems
7.1
Before you return the appliance
Before you contact out customer service department or returning the appliance to the Dirt Devil cus-
tomer service department, use the following table to check whether you can solve the problem your-
self.
WARNING:
Switch off the appliance before you start troubleshooting.
Never use a faulty appliance or a faulty charger.
Problem
Possible cause / solution
The appliance will not
switch on.
The battery is flat,
Z
chapter 3.2, "Charging the rechargeable bat-
tery"
.
The appliance suddenly
stops vacuuming.
The battery is flat,
Z
chapter 3.2, "Charging the rechargeable bat-
tery"
.
The rechargeable battery has become hot. Switch off the appliance
and wait 30 minutes. You can then continue vacuum cleaning.
The motor has overheated. As a result, the integrated thermostat
has been triggered. Switch off the appliance. During the subse-
quent cooling down phase of at least 45 minutes, it is recommend-
able to empty the dust bin (
Z
chapter 6.1, "Emptying the dust bin"
)
and to dry clean the insides. You can then continue vacuum clean-
ing.
The appliance switches
on but hardly picks up any
dirt.
If you are vacuum cleaning on carpet, switch the brush roller on,
Z
chapter 4, "Using the appliance as a stick vac"
.
The dust bin is full. Empty the dust bin,
Z
chapter 6.1, "Emptying
the dust bin"
.
The motor filter is soiled. Empty the dust bin and clean the motor
filter,
Z
chapter 6.2, "Cleaning dust bin and filter components"
.
The brush roller of the
stick vac is switched on
(On/Off button in position
"II") but is not rotating.
The brush roller is blocked by soiling. Clean the brush roller as de-
scribed,
Z
chapter 6.3, "Cleaning the brush roller"
.
NOTE:
If you cannot solve the problem using this table, contact the Dirt Devil customer service depart-
ment
Z
page 111, "International Service"
.
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