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Release 1.05

Digium, Inc.

Page 58

Chapter 3: Telephone System Configuration

Voice Menus

A valuable feature of Asterisk is the ability to create Interactive Voice
Response (IVR) or voice menus. Voice menus are designed to allow for
more efficient routing of calls from incoming callers. The menus provide
a caller with specific instructions, receive responses from the caller, and
process those responses into an action.

Each Appliance ships with a default voice menu already created. To
better understand the creation and operation of these menus, we will
examine the default one.

Figure 17: Voice Menus

Voice menus are constructed depending on your needs. Just like your
business you need to create the solution best suited to your customers.
The best way to understand how a voice menu is constructed is to
examine the default “Welcome” menu provided with the Asterisk

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Содержание AA50

Страница 1: ...Asterisk Appliance 50 AA50 Administrator s Manual Release 1 05...

Страница 2: ...n of errors and the aforementioned advisory services This document has been prepared for use by professional and properly trained personnel and the customer assumes full responsibility when using it A...

Страница 3: ...60950 Other CE Mark European Union 2002 95 EC Restrictions on Hazardous Substances RoHS 2005 747 EC lead free exemption Annex C Telecom FCC Part 68 TIA 968 AS ACIF S002 TBR 21 1998 Industry Canada IC...

Страница 4: ...notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised...

Страница 5: ...e complies with part 15 of FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received inclu...

Страница 6: ...uses of the Asterisk Appliance in the real world 2 Unit Installation Provides instructions for installing the unit acquiring correct drivers and checking device compatibility 3 Asterisk Configuration...

Страница 7: ...ow all steps or procedures as instructed The ESD symbol indicates electrostatic sensitive devices Observe precautions for handling devices Wear a properly grounded electrostatic discharge ESD wrist st...

Страница 8: ...tors air ducts areas subject to direct intense sunlight or other products that produce heat Warning Do not place anything including paper on top of the Asterisk Appliance To allow proper cooling these...

Страница 9: ...caller id strings to service providers which in multi office setups could simply be other Asterisk Appliances Customers of Internet Telephony Service providers to which 911 or Emergency calls are pla...

Страница 10: ...Shipment 18 Identifying Communication Ports 19 Understanding the LEDs 19 Using the Configuration Reset Switch 23 Installing the Appliance 24 Mounting the Asterisk Appliance 26 Chapter 3 Telephone Sys...

Страница 11: ...ng Calls 53 Networking 55 Voice Menus 58 Record a Menu 64 Call Parking 65 Ring Groups 67 Asterisk Management Options 69 Update 70 Advanced Options 71 Chapter 4 Troubleshooting 72 Appendix A Pin Assign...

Страница 12: ...ome Page 30 Figure 7 User Extensions 32 Figure 8 Conferencing 35 Figure 9 Voicemail 38 Figure 10 Call Queues 41 Figure 11 Service Providers 45 Figure 12 Add New Service Provider 46 Figure 13 Calling R...

Страница 13: ...lease 1 05 Digium Inc Page 13 List of Tables Table A 1 CRAFT Port Pinout 74 Table A 2 RJ11 Analog Port Connector 75 Table A 3 LAN WAN Ethernet Port Pinouts 76 Table B 4 Maximum 12V Power Consumption 7...

Страница 14: ...ideal for small office environments or as an extension to a central Asterisk PBX The AA50 can function not only as a PBX but also as a voice mail server IVR server conferencing server VoIP ATA or VoI...

Страница 15: ...ports supporting either FXS or FXO lines depend ing on product version SIP and IAX2 VoIP protocols CompactFlash interface Type 1 suitable for standard CompactFlash cards and wireless 802 11b Configura...

Страница 16: ...risk allows you to create a PBX solution that rivals the features and functionality of traditional telephony switches Current PBX solutions are expensive and proprietary International companies are di...

Страница 17: ...on Unpacking the Unit on page 18 Inspecting Your Shipment on page 18 Identifying Communication Ports on page 19 Understanding the LEDs on page 19 Using the Configuration Reset Switch on page 23 Instal...

Страница 18: ...p the original shipping container to use for future shipment or proof of damage during shipment Note Only qualified service personnel should install the unit Users should not attempt to perform this f...

Страница 19: ...vidual port is rated for up to 3 REN 1500ft 450m Four 10 100BaseT LAN ports and one 10 100BaseT WAN port provide the functionality to connect to the local network as well as allowing the Asterisk Appl...

Страница 20: ...or from the CompactFlash card WAN Off No line is connected or the interface is inactive Green flashing Link is up at 100Mbps LED flashes at 1 10 second intervals as traffic is detected Orange flashing...

Страница 21: ...n and is enabled An analog telephone may be connected to this port Green flashing Telephone is ringing Green slow blinking Telephone is in use Red solid Port is configured for FXO operation and is ena...

Страница 22: ...Release 1 05 Digium Inc Page 22 Chapter 2 Unit Installation Figure 2 Example Asterisk Appliance Port Identification...

Страница 23: ...ontinually pressed during the boot process This will force the unit to delete all configuration data The administrator password will also be reset See Figure 3 on page 23 to locate the CFG RST switch...

Страница 24: ...n Ethernet connection on a computer configured to obtain an IP address automatically DHCP This step will connect your appliance to your computer so that you may access the Asterisk Appliance 4 Connect...

Страница 25: ...efox is recommended and enter the IP address for the appliance The default LAN IP address is 192 168 69 1 The default username is admin and the default password is password 8 You are now ready to conf...

Страница 26: ...nting the Asterisk Appliance Figure 4 below illustrates the proper mounting installation options Figure 4 Mounting Instructions Warning Do not place anything including paper on top of the Asterisk App...

Страница 27: ...LEDs 2 Use the two keyed insets on the bottom of the unit to measure the exact distance between the two keyed insets 3 Install two 8 PAN headscrews 1 1 2 inch or longer into the desired location on t...

Страница 28: ...38 Calling Queues on page 41 Adding Service Providers on page 45 Calling Rules on page 50 Incoming Calls on page 53 Networking on page 55 Asterisk Management Options on page 69 The Asterisk Appliance...

Страница 29: ...recommended enter the URL assigned to your appliance The default URL is http 192 168 69 1 The initial GUI login page is displayed Figure 5 GUI Login To log on to the system enter the following credent...

Страница 30: ...ariety of options on the left side of the page Figure 6 Home Page Every page of the GUI has three columns The column to the furthest left identifies all the elements for which you can program the Aste...

Страница 31: ...utton gives you the ability to restore all set tings you have save to the factory default Clicking this button will remove any setup information you have previously saved Reboot The Reboot button as y...

Страница 32: ...1 05 Digium Inc Page 32 Chapter 3 Telephone System Configuration User Extensions Click the User Extensions tab and you ll see the extensions you created in the initial setup process Figure 7 User Ext...

Страница 33: ...esented when the listed exten sion dials out Analog Phone A drop down menu is available to identify the analog phone port which this extension will access If more than one phone is connected to your A...

Страница 34: ...is checked SIP Identifies whether the extension sends and receives calls using the VoIP protocol SIP IAX Identifies whether the extension sends and receives calls using the VoIP protocol IAX CTI Selec...

Страница 35: ...ion Conferencing Every company reaches the point of needing more people on a phone call than it can effectively include through three way calling Asterisk conference bridges allow you to include more...

Страница 36: ...can set your conference room options The next three options are hospitality features which allow the caller to feel more welcome as follows Play hold music for first caller Checking this option makes...

Страница 37: ...pants in quiet mode until a special participant using a unique extension arrives Only after the marked user arrives is the audio activated so that all of the participants can speak to each other Set M...

Страница 38: ...ction of the GUI That section covers only the relationship between the extension and the voice mail but doesn t identify the parameters of the voice mail service itself Figure 9 Voicemail The Voicemai...

Страница 39: ...ce mail can press 0 for the operator and be transferred either during the voice mail sal utation or after recording the message If this option is not enabled a caller s pressing 0 will be ignored Ther...

Страница 40: ...eads the caller ID before the voice mail message is played Say Message Duration This option identifies exactly how long the message lasted Play Envelope The envelope provides the date time and caller...

Страница 41: ...receive a call back when time permits Asterisk identifies which extensions under the Users tab are capable of belonging to a call queue by whether the Is Agent option is selected The Is Agent indicat...

Страница 42: ...e will be referenced by this name so be sure to make it sufficiently descriptive as well For example Technical Support for the technical support queue Sales and so on 3 You now should choose the strat...

Страница 43: ...ntrol the timing and managing of the calls as well as the agents You may not want to work with these finer points of call queuing until after your call queue has been working for a while and you have...

Страница 44: ...callers cannot enter a queue until at least one agent is present Leave When Empty This option mirrors the Join Empty but it rep resents a queue in which agents had been logged in but are now gone At...

Страница 45: ...lephone Network PSTN Access to the PSTN gives you the ability to place calls to telephone numbers no matter how they connect to the PSTN VoIP or standard analog system Asterisk generically identifies...

Страница 46: ...ustom VoIP If you have not yet added a service provider a message stating that you have not added a provide will be displayed in the Service Providers window To add a new provider click Add Service Pr...

Страница 47: ...lection of certified VoIP service providers If you are already a VoIP provider customer select the provider from the list and input your user name and pass word If you are a new customer click on the...

Страница 48: ...ross the Internet The quality of your call can be affected by the choice you make The codecs available to you will depend on what is supported by the service provider you choose All available codecs a...

Страница 49: ...es when acting as a SIP ua client Fromuser Sets default From user in SIP messages when acting as a SIP ua client Contact Specifies a primary extension for call routing Click Update to retain your chan...

Страница 50: ...n matching to differentiate outbound calls and route them accordingly The tab displays a rundown of every calling rule established and the service providers assigned Figure 13 Calling Rules The Callin...

Страница 51: ...provider through which the call should be made Dialing Rules The Dialing Rule gives you the ability to use basic pattern matching to differentiate calls and route them accordingly For instance if a n...

Страница 52: ...Dialing plan and can be reached by dialing 1 the area code and a seven digit phone number If you want to block these it may be best to block all long distance calls from the extension Once you have co...

Страница 53: ...calls can also be employed for inbound calls The two defaults define routing based on whether an incoming call matches or doesn t match a pattern you define Figure 15 Incoming Calls Some example inco...

Страница 54: ...Calls Which Match From Provider Select from the list of providers which you previ ously defined To Extension The previously defined extension which should receive the call Once you have completed the...

Страница 55: ...c Page 55 Chapter 3 Telephone System Configuration Networking The Networking page is used to configure your general network settings as well as your Wide Area Network WAN and local network LAN setting...

Страница 56: ...ecurity risk URL for Auto Provisioning The URL specified in this field is used to enable auto provisioning for Polycom phones The default for this field is http 192 168 69 1 phoneprov The WAN tab is u...

Страница 57: ...zoneinfo section of the cd sent with your Asterisk Appliance Select the appropriate file i e timezone zoneinfo America Chicago for Central time on the cd and then click Upload The time zone file will...

Страница 58: ...ctions receive responses from the caller and process those responses into an action Each Appliance ships with a default voice menu already created To better understand the creation and operation of th...

Страница 59: ...pls hold while try Listen for KeyPress WaitExten 6 Sec In the example when a caller dials your company number ending in 7000 the call is answered and after a pause of one second the caller is greeted...

Страница 60: ...to the Background choice to scroll through a list of pre recorded sound files In the example above Play otherwise Listen for KeyPress is an example of using the Background option Busytone The Busyton...

Страница 61: ...move on to the next step in your list Wait The Wait option pauses the execution of steps in the voice menu list for the number of seconds you specify WaitExten The WaitExten option is specified to giv...

Страница 62: ...ons checkbox if you want to give a user the ability to break out of the menu selections and dial an extension within your system Warning The Dial Other Extensions option is important This option allow...

Страница 63: ...a key with this option will terminate the call Play Invalid Pressing a key with this option will tell the caller that they have made an invalid entry Both the t key and i key should be used for speci...

Страница 64: ...tom sound file Play Clicking this button brings up a dialog entry box to allow the input of an extension that Asterisk will dial and play the prompt over Delete Clicking this button will delete the se...

Страница 65: ...ne the call parking options which will enable use of this feature Figure 19 Call Parking The following options must be configured to enable call parking Extension to Dial for Parking Calls Specify the...

Страница 66: ...phone will vary depending on the phone At this point the appliance will prompt you with a number The number it prompts you with is the number from the pool specified This is the number that can be en...

Страница 67: ...This provides the opportunity for multiple people to answer a call ring all or one person can answer a call from any phone The Asterisk Appliance does not come with a default ring group To create a ne...

Страница 68: ...k the arrow pointed at the Ring Group Members list to transfer Select a user extension or trunk in the Ring Group Members list to and then click the arrow pointing toward Available Channels to transfe...

Страница 69: ...lls System Info The general system information of the Asterisk Appli ance is displayed from this tab as well as tabs for your ifconfig disk partitioning resources and IP logs Backup This is a housekee...

Страница 70: ...ppliance activate their Service Subscription and download software updates for the appliance The Updates tab provides two interfaces for putting a new image on the appliance Figure 21 Update The first...

Страница 71: ...ick Save Configuration on the Home page File Editor The File Editor page lets you edit any Asterisk configu ration file within the GUI as well as create a new configuration file Asterisk CLI The Aster...

Страница 72: ...asterisk org lists digium com 3 IRC channel asterisk on irc freenode net Maintenance Support Program Digium is dedicated to supporting your Asterisk system by offering full technical support through...

Страница 73: ...This appendix provides pin assignments for the Asterisk Appliance unit Figure A 1 Back Panel Ports All eight analog ports on the Asterisk Appliance are 8 pin RJ11 ports The pin assignments are identif...

Страница 74: ...t may be supplied with the unit Table A 1 CRAFT Port Pinout Diagram Pin Description 1 Ground Connect to DB9 pin 5 2 Unused Leave Open 3 Primary RxD To Appliance Connect to DB9 Pin 3 4 Open 5 Tx From A...

Страница 75: ...Release 1 05 Digium Inc Page 75 Appendix A Pin Assignments Table A 2 RJ11 Analog Port Connector Diagram Pin Description 1 Unused 2 Unused 3 Tip 4 Ring 5 Unused 6 Unused Pin 6 Pin 1...

Страница 76: ...6 Appendix A Pin Assignments Table A 3 LAN WAN Ethernet Port Pinouts Diagram Pin Description 1 Rx Receive Negative 2 Rx Receive Positive 3 Tx Transmit Negative 4 Unused 5 Unused 6 Tx Transmit Positive...

Страница 77: ...nit Physical Size 11 7 7 5 1 72 29 72 x 19 05 x 4 37 cm Weight Full Assembly 1 4 lbs 635g Interfaces LAN Ports Quad RJ45 10 100baseT WAN Port RJ 45 10 100baseT Analog Ports Octal RJ11 Craft Port RJ45...

Страница 78: ...ications Note Power consumption is determined by the number of analog phones connected to the FXS ports and the REN rating of the phones Table B 4 Maximum 12V Power Consumption Item Power Total Each F...

Страница 79: ...and stop bits at the end of each character Asynchronous communications are often found in internet access and remote office applications attenuation The dissipation of a transmitted signal s power as...

Страница 80: ...rs can use multiplexing techniques to transmit multiple channels over a common medium Cat5 Category of Performance for wiring and cabling Cat 5 cabling support applications up to 100 MHz Cat5E Categor...

Страница 81: ...cludes telephones modems terminals routers and television set top boxes DS0 Digital Signal Level 0 A voice grade channel of 64 Kbps The worldwide standard speed for digitizing voice conversation using...

Страница 82: ...on a power line full duplex Data transmission in two directions simultaneously FXO Foreign Exchange Office Receives the ringing voltage from an FXS device Outside lines are connected to the FXO port o...

Страница 83: ...ections between Asterisk servers and between servers and clients that also use the IAX protocol iLBC internet Low Bitrate Codec A free speech codec used for voice over IP It is designed for narrow ban...

Страница 84: ...A state in which the transmit signal is reversed back as the receive signal typically by a far end network element MGCP Media Gateway Control Protocol multiplexing Transmitting multiple signals over...

Страница 85: ...O to a network service provider or an interexchange carrier POTS plain old telephone service Standard phone service over the public switched telephone network PSTN This service provides analog bandwid...

Страница 86: ...l carrier facility which transmits up to 24 voice channels DS0s and transmits data at 1 544 Mbps Commonly used to carry traffic to and from private business networks and ISPs T3 A dedicated digital ca...

Страница 87: ...only used for telephony and data communications The wires are wrapped loosely around each other to minimize radio frequency interference or interference from other pairs in the same bundle V volts VoI...

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