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Chapter 4
Troubleshooting

This chapter provides information regarding troubleshooting tools,
frequently asked questions, and possible resolutions as identified by
Digium Technical Support. Multiple resources are available to obtain
more information about Asterisk and Digium products. Please visit both
www.digium.com and www.asterisk.org for more information.

Digium, Inc.

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Содержание 1G101F

Страница 1: ...Gateway Series G100 G200 G400 G800 Administrator Manual 601 00020 Rev B...

Страница 2: ...error free The manufacturer will if necessary explain issues which may not be covered by this documentation The manufacturer s liability for any errors in the documents is limited to the correction o...

Страница 3: ...ComplianceInformation Compliance information for this product is available at http www digium com compliance Digium Inc Page 3...

Страница 4: ...n 1 Overview Identifies the features of your unit 2 Unit Installation Provides instructions for installing the unit 3 Configuration Provides instructions on how to configure the unit 4 Troubleshooting...

Страница 5: ...es as instructed The ESD symbol indicates electrostatic sensitive devices Observe precautions for handling devices Wear a properly grounded electrostatic discharge ESD wrist strap while handling the d...

Страница 6: ...ivalent recommand par le constructeur Mettre au rebut les batteries usages conform ment aux instructions du fabricant Water and Moisture Do not spill liquids on this unit Do not operate this equipment...

Страница 7: ...nt Panel Identification 19 Unit Identification 23 Hardware Installation 24 Connecting to the Gateway Series 33 Chapter 3 Configuration 45 Settings and Configuration 49 Logging and Reporting 65 Status...

Страница 8: ...Table Of Contents Appendix A Pin Assignments 85 Appendix B Specifications 87 Appendix C Glossary and Acronyms 89 Digium Inc Page 8...

Страница 9: ...Single Port Appliance 19 Figure 5 G200 Dual Port Appliance 20 Figure 6 G800 Octal Port Appliance 21 Figure 7 Side by side Rack Mounting 29 Figure 8 Acceptable Wall Mount Orientation 30 Figure 9 IP Con...

Страница 10: ...List of Tables Table 1 Gateway Series Models 23 Table A 1 Gigabit Ethernet Port Pinouts 85 Table A 2 RJ45 T1 E1 Port Connector 86 Digium Inc Page 10...

Страница 11: ...between TDM T1 E1 and IP networks SIP The Gateway Series connects legacy telephone systems to IP networks and seamlessly integrates VoIP PBXs with the PSTN Powered by innovative hardware and software...

Страница 12: ...I2 EuroISDN 4ESS AT T 5ESS Lucent DMS100 Q SIG E M T1 only Wink Feature Group B Feature Group D FXO and FXS T1 only Ground Start Loop Start Loop Start with Disconnect Detect Kewlstart SIP Example scen...

Страница 13: ...Chapter 1 Overview Figure 1 TDM PBX to VoIP Scenario Figure 2 VoIP PBX to TDM Scenario Digium Inc Page 13...

Страница 14: ...Chapter 1 Overview Figure 3 TDM PBX to TDM and VoIP Scenario Digium Inc Page 14...

Страница 15: ...his echo is the responsibility of echo cancellation The Gateway Series appliance utilizes hardware based voice processors for echo cancellation and codec transcoding Its hardware echo canceller is des...

Страница 16: ...ion on page 18 Front Panel Identification on page 19 Unit Identification on page 23 Hardware Installation on page 24 Note The Gateway Series appliance installation instructions are written so that the...

Страница 17: ...the unit was purchased directly from Digium contact Digium Technical Support at 1 256 428 6161 Keep the original shipping container to use for future shipment or proof of damage during shipment Note...

Страница 18: ...unting screws 6 32 pan head Phillips 3 16 length 3 each Side by side mounting shoulder washers 3 each Rubber feet 4 each Ground nut Double crimp ground ring terminal Quickstart Guide Note After inspec...

Страница 19: ...Identification This section describes the components on the front panel of the Gateway Series models USB Recovery T1 E1 Gigabit Status Ethernet Device Status Ethernet Status T1 E1 Port Figure 4 G100 S...

Страница 20: ...Chapter 2 Unit Installation USB Recovery T1 E1 Gigabit Status Ethernet Device Status Ethernet T1 E1 Status Port Figure 5 G200 Dual Port Appliance Digium Inc Page 20...

Страница 21: ...ing an RJ45 interface and supports Auto MDIX It is used to pass Ethernet pack etized voice and web management data between the Gateway Series and the network See Gigabit Ethernet Port Pinouts on page...

Страница 22: ...sufficient only to power a USB flash drive Do not connect any other type of device to this port The USB flash drive should be fully USB 2 0 compliant T1 E1 Port s These ports are used for connecting T...

Страница 23: ...of the Gateway Series models are the number of T1 E1 and Ethernet ports supported See Table 1 for a list of the various models Table 1 Gateway Series Models Model Type T1 E1 Ports Ethernet Ports G100...

Страница 24: ...Series appliance must be properly earth grounded for safety reasons If the unit is not properly earth grounded the unit and or other equipment connected to the unit could be damaged If a Gateway Seri...

Страница 25: ...alic section of a properly earth grounded equipment rack A connector for the opposite end of the wire is not provided with the Gateway Series appliance Note Taking into consideration the requirements...

Страница 26: ...ld be maintained Particular attention should be given to provide connection other than direct connections to the branch circuit e g use of power strips Important Mounting of the Gateway Series applian...

Страница 27: ...ingle Unit Rack Mount In order to rack mount the Gateway Series appliance by itself place one of the short mounting brackets on the front of one side of the Gateway Series appliance Line up the holes...

Страница 28: ...hould be inserted into a shoulder washer as shown in Figure 7 on page 29 Make sure the narrow side of the shoulder washer is away from the head of the screw The three screws should then be inserted an...

Страница 29: ...otated and fastened on the middle of the right and left sides of the Gateway Series appliance as shown in Figure 8 on page 30 The unit should be mounted at or below eye level to properly view the LEDs...

Страница 30: ...ce In addition the three 6 pan head screws should be fully inserted into the side by side holes on the right side of the first Gateway Series appliance Note The Gateway Series appliance must be proper...

Страница 31: ...he 4 corners of the bottom of the Gateway Series appliance This will help secure the Gateway Series appliance to the surface it is placed on Note The Gateway Series appliance must be properly grounded...

Страница 32: ...S008 2010 Caution Connect only equipment approved for use in your specific country to the telecommunications network voltage circuit ports Connections to a Gateway Series appliance should be made in...

Страница 33: ...ries appliance s first Ethernet port and the other end to an Ethernet connection on a network switch or hub This step will con nect your Gateway Series appliance to your network so that the Gate way S...

Страница 34: ...the unit For example if the first MAC address of a G200 Gateway Series appliance is B2432B187135 the hostname will be G200 18 71 35 HTTPS e g https IP must be used If you do not connect using HTTPS a...

Страница 35: ...IP address for the Gateway Series appliance using HTTPS e g https IP If you do not connect using HTTPS a browser error will be displayed The default IP address for the Gateway Series web GUI is 192 1...

Страница 36: ...uration menus for the G100 and G200 models differ from those of the G400 and G400 models The IP configuration menus for each are described below Note Saving changes to the IP configuration requires a...

Страница 37: ...appliance are printed on a label on the back of the unit System IP Address If Obtain an IP Address via DHCP is disabled specify the static IP address for the Gateway Series appliance Note If a static...

Страница 38: ...figured Factory Default IP Address Displays the factory default IP address assigned to the Gateway Series appliance Default Install Mask Displays the factory default network mask of the Gateway Series...

Страница 39: ...ig Server from Option 66 via DHCP If Obtain an IP Address via DHCP is enabled and the DHCP server specifies the path and configuration database file on the configuration server using Option 66 this fe...

Страница 40: ...for G400 G800 The General Networking Options for the G400 and G800 models are described below Hostname Specify the hostname of the Gateway Series appliance If a hostname is specified the Gx00 aa bb c...

Страница 41: ...only on the first physical interface for untagged traffic Default Install Mask Displays the factory default network mask of the Gateway Series appliance DNS Addresses Specify up to 3 DNS servers to b...

Страница 42: ...he G400 and G800 models are specified below Reload Remote Config on Reboot Leaving this option enabled will allow the Gateway Series appliance to request that its configuration be reloaded from a conf...

Страница 43: ...as the Gateway Series appliance this feature may be enabled for the IP address to be dynamically assigned via DHCP Note It is recommended that this feature be disabled if the DHCP server is not confi...

Страница 44: ...ss is usually the address of the router on the network Static Routes This option can be used to force the Gateway Series appliance to use a specific gateway interface to reach specific net works or gr...

Страница 45: ...re an appliance without the need of command line tools and an overview of the available configuration sections Context sensitive help buttons are provided above most sections of the Gateway Series web...

Страница 46: ...r open a browser window and enter the IP address for the Gateway Series appliance using HTTPS e g https IP If you do not connect using HTTPS a browser error will be displayed The login screen will be...

Страница 47: ...d be changed using the System Administrators menu on the web GUI In addition it is highly recommended that the software on a Gateway Series appliance be updated to the latest version before proceeding...

Страница 48: ...eway Series web GUI is divided into the following main sections Settings and Configuration on page 49 Logging and Reporting on page 65 Status and Diagnostics on page 66 Maintenance on page 72 Figure 1...

Страница 49: ...IP and TDM settings create call routing groups and rules manage system administrators and set up networking Included are the following sections SIP Endpoints on page 50 Global SIP Settings on page 53...

Страница 50: ...wing sections Main Primary options for SIP endpoint configuration The following settings are available Enable Advanced Options Name Username Password Registration Destination Number Hostname or IP add...

Страница 51: ...sion Allow Transfers Authenticate Incoming Calls Allow Promiscuous Redirects Max Forwards Send TRYING on REGISTER Outbound Proxy Default T1 Timer Call Setup Timer Session Timers Minimum Session Refres...

Страница 52: ...tization Rate G 722 Packetization Rate G 726 Packetization Rate G 726 Nonstandard G 729 Packetization Rate Use Preferred Codec Only Fax Settings Advanced Fax related settings The following set tings a...

Страница 53: ...The following settings are available UDP Bind Port Enable TCP TCP Bind Port TCP Authentication Timeout TCP Authentication Limit Enable Hostname Lookup Local Network Local Network List Subscribe Netwo...

Страница 54: ...authentication settings The following set tings are available Match Auth Username Realm Use Domain as Realm Always Auth Reject Authenticate Options Requests Media ISDN media QOS TOS settings The foll...

Страница 55: ...Chapter 3 Configuration UDPTL FEC Span Use Only Even Numbered Ports Digium Inc Page 55...

Страница 56: ...following set tings are available Locale Use Internal Timing System Timing Port Port specific options for interface type and signaling The fol lowing settings are available Interface Type Description...

Страница 57: ...ed ISDN Supplementary Services Exclusive Channel Selection Outbound Channel Selection Ignore Remote Hold Indications Block Outbound Caller ID Name Wait for Caller ID Name Layer 2 Outstanding Unacknowl...

Страница 58: ...Acknowledge T313 Answer on Polarity Switch Hangup on Polarity Switch Polarity on Answer Delay Pre Wink Time Wink Time Start Time Receiver Wink Time Pre Flash Time Flash Time Receiver Flash Time De Bo...

Страница 59: ...ion provides the ability to add and modify SIP and T1 E1 call routing groups A call routing group allows a group of channels to be addressed when creating a call routing rule The following settings ar...

Страница 60: ...d channel and DID It is also possible to manipulate matched numbers before connecting outbound calls The following settings are available Simple Entry Mode Name Call Comes in From Match All Calls Befo...

Страница 61: ...This section provides the ability to add and modify system administrators for access to the Gateway Series web GUI The following settings are available Full Name Username Email Address Password Passw...

Страница 62: ...lable Hostname Obtain an IP Address via DHCP System IP Address Network Mask Gateway Address DNS Addresses Also Continue Using Default Install IP Address Reload Remote Config on Reboot Get Config Serve...

Страница 63: ...own certificate for secure connection to the Gateway Series web GUI A self signed certificate is provided by default The following settings are available X 509 Certificate in PEM Format RSA Private K...

Страница 64: ...on provides the ability to limit access to the web GUI and SIP traffic through the Gateway Series appliance All other protocols are blocked The following settings are available Rule Name Network Allow...

Страница 65: ...Displays statistics for active calls and calls processed and displays a summary of active calls in progress Remote Log Settings for system logging via Syslog The following settings are available Enabl...

Страница 66: ...atus system information perform advanced debugging and troubleshoot problems with diagnostic tools Included are the following sections Connection Status on page 67 System Information on page 68 Diagno...

Страница 67: ...ty to view the connection status of network interfaces SIP endpoints and T1 E1 interfaces Included are the following sections Network Status of network interfaces SIP Endpoints Status of SIP endpoints...

Страница 68: ...ystem Information This section provides the ability to view system information on the Gateway Series appliance including model number software version MAC addresses uptime system time and system tempe...

Страница 69: ...the operation of the Gateway Series appliance For example the loopback test will run a pattern loop test to verify the integrity of a T1 E1 port See Chapter 4 Troubleshooting for more details The fol...

Страница 70: ...logs or recording sessions in progress Start a New Debugging Session TCP traffic gateway logging and system logging settings for starting a new debugging session The fol lowing settings are available...

Страница 71: ...lity to enable remote access for Digium Support Personnel to access the Gateway Series appliance for support purposes The following settings are available Change Remote Access Status to Username Passw...

Страница 72: ...ity to perform configuration backups perform system updates set the system clock reboot and restore factory settings Included are the following sections Backups on page 73 Software Updates on page 74...

Страница 73: ...Download a backup in database format Note At least one configuration change must be made before a backup can be generated and downloaded In order to revert to the stock configuration the factory reset...

Страница 74: ...your Internet connection it may take a few minutes to complete downloading The software update will take about 10 minutes to complete If the Gateway Series appliance is not connected to the Internet t...

Страница 75: ...on provides the ability to set the system clock on the Gateway Series appliance and to sync it against a network time server The following settings are available Timezone Time Set Method Manually Set...

Страница 76: ...se the Gateway Series appliance to become unreachable by any method except physical access Note G100 G200 only The system shutdown feature should be used only to temporarily shut down a Gateway Series...

Страница 77: ...ools frequently asked questions and possible resolutions as identified by Digium Technical Support Multiple resources are available to obtain more information about Asterisk and Digium products Please...

Страница 78: ...lease will include a recovery image The recovery image is located inside of a compressed zip file which can be downloaded from http downloads digium com pub telephony gateway recovery After downloadin...

Страница 79: ...way Series appliance will boot from the USB Recovery port and process the recovery image which was placed on the USB flash drive Warning Do not disconnect power during this process The recovery proces...

Страница 80: ...linking Amber right side Network activity What do the colors of the T1 E1 Status LEDs indicate Steady Green right side Appliance is in sync with the far end Steady Yellow right side Appliance is synch...

Страница 81: ...le A 2 on page 86 for pin assignments How can the Gateway Series software be reinitialized without modifying any configuration settings The Gateway Series software can be reinitialized without modifyi...

Страница 82: ...ncellation option under the Port menu of T1 E1 Settings is enabled If it is not enable it If echo persists adjust the RX Gain and TX Gain options on the same menu For the gain options it is recommende...

Страница 83: ...Technical Support 1 256 428 6161 or Toll Free in the U S 1 877 344 4861 is available 8am 5pm Central Time GMT 6 Monday Friday Please refer to Free Installation Support on page 84 for additional inform...

Страница 84: ...ial number located on the serialization label of your Digium unit Steps to receive installation support 1 Record your product serial number 2 Register your product at http www digium com register 3 E...

Страница 85: ...bps operation up to 100 meters Category 5 cables will work for short runs but the link speed may be limited over long distances Table A 1 Gigabit Ethernet Port Pinouts Diagram Pin Description Pin 1 Pi...

Страница 86: ...re 8 pin RJ45 jacks are also commonly referred to as RJ48 when used for telecommunication The pin assignments are identified in Table A 2 Table A 2 RJ45 T1 E1 Port Connector Pin Description Pin 1 Pin...

Страница 87: ...faces Local Loop Access E1 T1 PRI RJ45 A K A RJ48 USB Standard Type A Receptacle Ethernet Access 10 100 1000base T RJ45 Power Standard 3 pin IEC320 C13 Environment Temperature 0 to 50 C 32 to 122 F op...

Страница 88: ...Appendix B Specifications Power For G100 G200 10W maximum 7 5W typical For G400 G800 15W maximum 12W typical Digium Inc Page 88...

Страница 89: ...ransmission is controlled by start bits at the beginning and stop bits at the end of each character Asynchronous communications are often found in internet access and remote office applications attenu...

Страница 90: ...nnels take up different frequencies on the cable integrating voice data and video over one line channel A generic term for an individual data stream Service providers can use multiplexing techniques t...

Страница 91: ...Terminal equipment which is connected to the telecommunications network and which resides within the home or office of the customer This includes telephones modems terminals routers and television se...

Страница 92: ...672 voice channels DS0s DS3 T3 E3 lines are not part of the PSTN DTMF Dual Tone Multi Frequency Push button or touch tone dialing E1 The European equivalent of North American T1 transmits data at 2 04...

Страница 93: ...signed to transmit and receive mulaw PCM voice and A law at a digital bit rate of 64 kbps G 723 1 A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to tr...

Страница 94: ...Low Bitrate Codec A free speech codec used for voice over IP It is designed for narrow band speech with a payload bitrate of 13 33 kbps frame length 30ms and 15 2 kbps frame length 20ms ILEC Incumbent...

Страница 95: ...eive signal typically by a far end network element MGCP Media Gateway Control Protocol multiplexing Transmitting multiple signals over a single line or channel FDM frequency division multiplexing and...

Страница 96: ...onnection point between a network and a telephone network A POP is usually a network node serving as the equivalent of a CO to a network service provider or an interexchange carrier POTS Plain Old Tel...

Страница 97: ...ed to two endpoints PTT Post Telegraph and Telephone The government agencies in many countries that traditionally operated and monopolized the public postal telegraph and telephone services QoS Qualit...

Страница 98: ...they differ in their wiring RJ48 is commonly seen on T1 lines and uses Shielded Twisted Pair cable SIP Session Initiation Protocol An IETF standard for setting up sessions between one or more clients...

Страница 99: ...ich refers to the telephone companies throughout the world including RBOCs LECs and PTTs tip and ring The standard termination on the two conductors of a telephone circuit named after the physical app...

Страница 100: ...Appendix C Glossary and Acronyms V Volts VoIP Voice over Internet Protocol Technology used for transmitting voice traffic over a data network using the Internet Protocol Digium Inc Page 100...

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