Digitus DN-13014-3, Руководство пользователя

Страница: 83 / 92

83
TCP/IP Troubleshooting
When you are configuring a new print server on your NT/UNIX server through LPR Port
printing under TCP/IP protocol, you might encounter the following problem in your initial
installation steps:
" I can do the "arp" command. However, when I am going to ping or tftp the print server, it
always shows Request timed out. I have checked the print server’s power and it exactly
passed the POST. Besides, the network cabling is OK. As such, I can't do tftp command to
get and put the print server's configuration file and save its IP address permanently. I can't,
therefore, continue installing the print server."
Regarding this problem, there are three possible causes:
A. The print server's Node ID you specified in the "arp" command is not correct.
If this is the case, please ensure the Node ID field in the corresponding entry of the print
server's IP address in NT's ARP cache table is correct by typing the following command at
NT's DOS prompt. "arp -a"
If the Node ID shown on the screen doesn't match the print server's Node ID, please follow
the instructions below to reset the entry.
1.
At NT's DOS prompt, type "arp -d <print server's IP address>" to delete the current
entry.
2.
Type "arp -s <print server's IP> <print server's Node ID>" to specify a new ARP entry.
3.
Refer to Chapter 7 for the detailed instructions to complete the installation.
B. The print server's IP address is duplicated or is as same as another computer's IP
address on the network.
If this is the case, please consult your network administrator to obtain an unused IP address
for your print server.
C. The print server is on one segment and your Windows NT server is on the other
segment.
(This troubleshooting guide will also apply to a multiple-segmented network while installing
the print server)
For example, assuming the print server is on Segment A, NT server is on Segment B, and
there is a gateway computer between Segment A and Segment B. The network might be a
complete TCP/IP network, or a hybrid of TCP/IP and IPX/SPX network.
If this is the case, you have to adopt the following steps, depending on which platform the
gateway computer is.