Digital PRIORIS HX590 & HX590 DP Server
Troubleshooting
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MCS Logistics Engineering - Nijmegen
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CD-ROM Troubleshooting
Problem
Possible Cause
Action
Cannot access
the CD-ROM
drive. Error
message reading
drive X
Install correct device drivers.
Accessing wrong drive.
Device drivers not installed.
Make sure correct SCSI ID is assigned.
Disc is spinning
but drive is idle
Application software not running.
Run application software.
Monitor Troubleshooting
Problem
Possible Cause
Action
Monitor power
indicator is not
on
Power indicator is defective.
Replace the failed component.
No screen
display
Configuration error.
Monitor brightness and contrast
controls are incorrectly set.
Run the SCU to configure the server for VGA
operation.
Set the jumper for VGA operation. Refer to “Main
Logic Board Jumpers”.
Adjust the monitor brightness and contrast controls.
No monitor
display while
loading
Windows video
drivers
Monitor type incorrectly set.
Set the correct monitor type. Refer to appropriate
video driver documentation.
Distorted
rolling, or
flickering screen
display, or
wrong/uneven
color
Monitor incorrectly adjusted.
Monitor signal cable incorrectly
installed.
Adjust accordingly.
Straighten any bent connector pins and then
reconnect.
Color monitor
displaying
monochrome
Server was turned on before the
monitor was turned on.
Video jumper incorrectly set.
Turn off the server, turn on the monitor, then turn
the server back on.
Set the jumper for VGA operation.
Monitor fails to
switch to high-
resolution mode
Appropriate high-resolution video
drivers are not installed or
incorrectly installed.
Correctly install all appropriate high-resolution
video drivers. Refer to the documentation supplied
with the monitor and/or video drivers.
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