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Technical Support
Q: Received the following error during installation “MSXML 6.0 Setup Failed”
A: The program tried to uninstall and reinstall the file and failed. The process can be done manually. Follow
the steps below:
1.
Go to Start (windows icon in lower left corner of display), Programs, Windows Install Clean Up
2.
Double click on Windows Install Clean Up to open
3.
A window will open with a list of programs.
4.
Click on MSXML 6.0 to highlight then click on Remove.
5.
Confirm that you want to remove the program
6.
Once complete, reinstall the WIZARD2 software via the CD
Q: Received the following error during installation “Dickson Wizard2 Installer. . . . not adequate for running on
system”.
A: The wrong installation program was selected for the PC configuration. There are separate installs for the
following PC configurations:
a.
Windows XP Professional
b.
Windows Vista & 7 32 Bit
c.
Windows Vista & 7 64 Bit
Go to Control Panel, Systems to confirm that you are installing the correct version.
Q: My Receiver became disconnected from the USB and will not reconnect – LED is solid red.
A: Please follow the steps below:
1.
Close the Wizard2 Application
2.
Open the Wizard Broker Service Monitor and click Stop Service then click Start Service
3.
Open the Wizard2 Application
4.
Receiver should be connected and LED should begin blinking blue
Q: What does the LED on each device indicate?
A: Receiver:
o
Flashes Blue when being polled (every three seconds) or given a command.
o
Flashes Green when acknowledging a packet from a logger.
o
Solid Red when full.
o
5 Blue/Red/Green flashes when powering on
Repeater:
o
Flashes Blue when forwarding data packets to Receiver.
o
Flashes Green when acknowledging a packet from logger/receiver.
o
Flashes Blue/Red when unable to forward data packets.
o
5 Blue/Red/Green flashes when powering on
Содержание WiZARD2
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