DETROIT DIESEL CUSTOMER ASSISTANCE
We recognize, however, that despite
the best intentions of everyone
concerned, misunderstandings may
occur. Normally, any situation that
arises in connection with the sale,
operation or service of your product
will be handled by the authorized
service outlet in your area. In the U.S.
and Canada, check the Yellow Pages
for the Detroit Diesel service outlet
nearest you.
To further assure your complete
satisfaction, we have developed the
following procedure to be followed in
the event you have a problem that has
not been handled satisfactorily.
Step One
Discuss your problem with a member
of management from the authorized
service outlet. Frequently, complaints
are the result of a breakdown in
communication and can quickly be
resolved by a member of management.
If you have already discussed the
problem with the Sales or Service
Manager, contact the General
Manager. If your complaint originates
with a dealer, explain the matter
to a management member of the
distributorship with whom the dealer
has a service agreement.
Step Two
When it appears that your problem
cannot be readily resolved at the
distributor level without additional
assistance, contact the Detroit Diesel
Regional Product Support Manager
or Operations Manager responsible
for your local distributor. You will be
assisted by a member of the manager's
staff, depending upon the nature of
your problem.
Prior to this contact, have the
following information available:
□
Engine model number*
____________________________.
□
Engine serial number*
____________________________
.
□
Type and make of equipment.
□
Engine delivery date and
accumulated miles or hours
of operation.
□
Nature of problem.
□
Chronological summary of
engine's history.
□
Name and location of authorized
service outlet.
*Important:
Write your engine
model number and serial number
on the lines provided. They
will identify your engine and
all service parts, plus provide
warranty and extended coverage
information. Refer to section
ENGINE MODEL AND SERIAL
NUMBER LOCATIONS for location
of engine model and serial numbers.
124
All information subject to change without notice.
(Rev. May 2004)
DDC-SVC-MAN-0057 0305
Copyright © 2003 DETROIT DIESEL CORPORATION