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Shenzhen Dericam Technology Co., Ltd

H502W User Manual

www.dericam.com

18. Trouble Shooting

18.1 Can’t find the IP Address on IP Tool

Step1: Please check your power and network connect at firstly, when network is OK, green

led on Ethernet Port will light on and the yellow led is flashing.

Step2: Please check your PC firewall and anti-virus software disable them and try again.

Note:

This cam will not auto turn around when startup like other IP Cam.

18.2 Can’t see image at night

Please check your IR LED control option, this cam have three kinds of control ways, include

auto, turn on and turn off. If you choose turn off, then camera will not turn on IR LED and you

cannot see the image.

18.3 Can’t find the SD Card when plug in slot

Please note you must power off the camera, then plug the SD Card in slot, otherwise you

Will not see the SD Card inserted if the SD Card always cannot work, please exchange an-

other and try again.

18.4 Can’t see image under IE10

Please check your IE10 and ensure it work under “compatible View mode”.

18.5 Image is very fuzzy

Please turn around the lens ring and make it left or right, then you can make it be best focus

and clear image. Sometimes dirty thing on the lens will affect the image, please make it

clear.

18.6 Why HID number is red and said no authorization?

Please contact your seller or direct contact Dericam Inc. for get the right authorization file.

Содержание H502W

Страница 1: ...User Manual Model H502W Indoor 720P HD IP Camera Ver 1 2 ...

Страница 2: ...le 5 1 5 Product features 5 1 6 Packing list 6 1 7 Interfaces 7 Chapter 2 Product Installation 9 2 1 Hardware installation 9 2 2 Software Installation 9 Chapter 3 Search Equipment and Login 11 3 1 Search IP camera in LAN 11 3 2 Login Network Camera 12 3 3 User name and password authentication 12 Chapter 4 Live Video Attribute and PTZ Control 14 4 1 Function Description 14 4 2 Video panel 17 4 3 Ad...

Страница 3: ...NS 22 7 4 UPnP settings 22 7 5 Reverse Connect 23 7 6 MSN 23 Chapter 8 Alarm Settings 24 8 1 Motion Detect 24 8 2 Mail Setting 25 8 3 FTP Setting 26 8 4 HTTP Alarm Configuration 26 Chapter 9 Front End Record 27 9 1 Storage 27 9 2 File Explorer 27 9 3 Snapshot 27 9 4 Schedule Record 27 9 5 Alarm Record 28 9 6 Record Repair 28 Chapter 10 Control Panel 29 10 1 Account and Action Setting 29 ...

Страница 4: ...hapter 13 How to Access IP camera via WAN Wide Area Network 36 13 1 What s DDNS 36 13 2 How to get the DDNS account 36 13 3 Use UPNP Map the Port 37 13 4 How to establish virtual server 38 Chapter 14 How to Access IP Camera through Mobile Phone 40 14 1 How to setup IPMaster for mobile Phone 40 14 2 How to setup P2PCamLive for mobile phone 43 Chapter 15 How to Record video with Synology NAS 49 Chap...

Страница 5: ...ance on your device simply such as remote configuration remote start up and firmware upgrade You can use the IPCAM monitoring homes offices factories stores nurseries and etc simply conveniently and real time 1 1 PC Performance Requirements For view the camera through networks the minimum hardware requirements of your com puter should be met 1 Pentium III CPU or better 1GHz or higher frequency 2 A...

Страница 6: ...nstallation It is very simple to install IP cameras If you choose wired net working solution you only need to prepare power and networks connection If you want to use WIFI wireless connection only power is need 1 5 2 Scope of applications Apply to homes offices enterprises supermarkets schools and other public places 1 5 3 Supporting multiple protocols Embedded operation system supports the TCP IP...

Страница 7: ...he camera IP changes frequently 1 5 8 Simple User Authority Management Setting USER and PASSWORD of the system can help user to protect privacy effectively meanwhile users can be authorized with different permission levels to operate the IP camera 1 5 9 Real time Monitor through Intelligent Mobile Phone With the assistance of professional client software IPMaster Viewer user can access any online ...

Страница 8: ...tton If your Wi Fi router has WPS function please press this button for quick Connect When connect setup well the light will turn on 1 7 4 WPS LED When press WPS button the LED will flash until WIFI connect success fully or failed when connect well the light will turn on when fail light will turn off 1 7 5 Card Slot Can Support 32G SD card MAX Note Before power on the camera you should plug the SD...

Страница 9: ...e password just press this bottom for more than 5 seconds then user can restore to factory settings 1 7 7 DC5V Connect the power adapter 1 7 8 Antenna The antenna of this cam is fixed and can t be exchanged 1 7 9 Adjust camera lens When image no very clear please gently rotate the lens until the image is best ...

Страница 10: ...table If the connection distance exceeds 100 meters switch repeater is recommended 2 1 2 Connect the power Connect the IP camera with power slot through power cable distributed in the package box Cautions Please use the original power adaptor distributed with the camera device oth erwise it may cause hardware damage 2 1 3 Check the network indicator light when the camera works normally the green i...

Страница 11: ...tworking camera and then install it 1 When the software is not installed in your PC meanwhile the camera is connected to the network you will be prompted to download and install the control software as shown below You can download and save to any folder you want After downloading is completed dou ble click OCX exe and automatic installation will be implemented Downloading OCX exe from the network ...

Страница 12: ...rect IP address it will use the default IP address 3 the camera cannot be immediately used when power connection is OK system initializa tion will cost more than 20 seconds 3 1 Search IP camera in LAN After software installation please activate the search tools ipcamtools exe When GUI comes up please click refresh button The program will search the network cameras and display the searched IP addre...

Страница 13: ... enter the user s computer and Login Mobile is another option for users who use the smartphone By using Login Mobile user can watch the video of net work cameras and operate a number of common features of the network camera User can click iPad button to login the IP Camera console if he wants to watch the online video stream and operate the IP camera through iPad When login user can select the app...

Страница 14: ...ww dericam com 13 face the user name and password are modifiable For the security issue it is strongly rec ommended to change the password in control panel After enter the correct user name and password real time images is displayed on the mon itor screen ...

Страница 15: ...cam com 14 4 Live Video Attribute and PTZ Control 4 1 Functions Description Windows the window is defined as video window number shown in the video region the current maximum of which were 100 Aspect Ratio User can set the current aspect ratio to 16 9 4 3 or 5 4 ...

Страница 16: ...z 60Hz outdoor mode Gen erally indoor mode use 50Hz or 60Hz outdoor mode should be set as per the real camera working environment Vertical flip the video upside down Horizontal flip Reverse the video Mute Close the sound of the IP camera Video Panel Shortcut function keys will be displayed on monitor screen which can take photos record and realize the function of voice intercom Sound Alarm If sele...

Страница 17: ... of all the connected devices View Record Open video folder and view the saved video segments Start Talk Used for users who want to talk through internet when you talk to microphone of PC the sound will be output to Audio Port on the back of the camera user can connect the outside speaker on this audio port for hear the voice form operator Full Screen Monitor screen is full screen in order to view...

Страница 18: ... Double click to select the screen and the screen automatically changes to full screen mode To return to its original state please double click the screen again 4 2 Video panel Video panel is some shortcut keys to achieve functions The video shortcut key The camera shortcut key The monitor shortcut key The voice intercom shortcut key Not defined ...

Страница 19: ...ou can choose the video quality of cam note high quality will take more storage size Video Size You can choose 1280x720 640x480 or 320x240 Brightness used to set the brightness of the image Contrast used to set the contrast of the image Hue used to adjust the hue of the image Saturation used to adjust the saturation of the image Default Color set the default parameters of the image We recommend us...

Страница 20: ... www dericam com 19 5 Function Menu Network camera page setup options are in the far left when clicking the left arrow the hid den settings page will be expanded Click the left arrow set the options as follows 6 IPad For using on iPad or apple OS tablet ...

Страница 21: ...1 Connect Port The default port of IP camera is 81 If you want to visit several IP cameras which locate in one LAN you should assign each IP camera a unique port such as 81 82 and so on 7 1 2 IP address type 7 1 3 Select DHCP Device will automatically obtain the IP which is not fixed this feature requires the router to support DHCP protocol and this feature should be activated ...

Страница 22: ...er s IP ad dress as the gateway 7 2 Wireless Connection The device supports Wi Fi wireless capabilities 802 11 b g n If user s camera supports wireless networking functions After setting up Wi Fi parameters such as Password Au thentication parameters please select Enable and restart the device Then the user will be able to access the network through a wireless network of cameras Wireless settings ...

Страница 23: ...ld try to connect to another encryption method 7 3 Dynamic DNS The device supports third party s domain name resolution dynamic DNS of www 3322 org and www dyndns org Also the equipment comes with a globally unique domain name User can choose it himself 7 4 UPnP settings UPnP is to realize automatic port mapping function If the camera is connected to a router In order to access to the cameras thro...

Страница 24: ...f client But in case that IP camera locates in the network which doesn t support server settings Reverse connect function can help the user set the IP camera as client and set the monitor software as server so that user can access the IP camera through monitor software 7 6 MSN Using for MSN account User can add MSN friends accounts through which can access the IP camera also ...

Страница 25: ...en somebody or something break into the detected region motion detection will be triggered IP camera will send photos to the e mail or ftp server of user User should set up e mail ftp server Http Alarm URL before use this camera Note When setup motion detect must define the alarm area with left button of mouse And you have to define the alarm date range on the time schedule table ...

Страница 26: ...ensitivity For motion detection sensitivity the smaller the value is the higher the sensitivity is Usually user use default value And also sensitivity can be set by user itself Alarm Duration Seconds you can choose the time of the alarm duration Alarm Date Schedule As shown above user can set the motion detection duration The selected time of motion detection triggered is marked in red Sunday to S...

Страница 27: ...nt s email address When there is alarm it will send photos to this mailbox My server requires authentication To select the default 8 3 FTP Setting Server Used to set the user s FTP server address Port User s port of FPT server usually it is default values Addresser User s name to log in FTP server Password User s password to log in FTP server Folder Users upload images to FTP server folder 8 4 HTT...

Страница 28: ...m otherwise you can t find it 9 2 File Explorer Browser the files in the SD Card 9 3 Snapshot Can setup the interval time for save snapshot photos such as 60 seconds also you can schedule the time section of take snapshot photos to SD Card 9 4 Schedule Record Can setup the schedule date of record video and user can choose record with audio of camera When alarm record is running you can choose stop...

Страница 29: ...n Dericam Technology Co Ltd H502W User Manual www dericam com 28 9 5 Alarm Record Can setup the video record date when alarm 9 6 Record Repair When record video file crashed this function can try to repair it ...

Страница 30: ...d to set the name of the equipment and the login greeting 10 1 3 Log For users to view the events of equipment for fault diagnosis 10 1 4 User s Accounts Used to increase the landing of the user click New and increase accounts 10 1 5 Users the name of the added user 10 1 6 Password the added password of the user 10 1 7 Permissions new users can be divided into administrators operators and guests A...

Страница 31: ...directly access IP cam you can specify a default identity anonymous users to login 10 1 10 Action setting Used to configure different users to carry out operations 10 2 Date and time System time 10 3 Multi device Outer device Used for monitoring multi cams at the same time Users can add many of Dericam H502W or H216W as outer device and watch with one monitor screen so it is convenient to manage ...

Страница 32: ...3 1 Create new device Click create button for add outer cams just input local IP address or ddns name user and password and save 10 3 1 Connect new device Back to live video and choose multi windows such as 4 win dows click Connect button for enable cams or image will not come ...

Страница 33: ... you should see multi cams images 10 3 2 Multi Device Limit One H502W or H216W can add up to 100 cameras at the same time but too many cams will make the video very slowly so PC performance of yours and the network condition have to be consider before you decide to link how many cams ...

Страница 34: ...e time information on the video 10 5 P2P and Onvif Config 10 5 1 P2P Setting Can check the P2P status here If camera connect P2P server OK will display success Then you can visit this camera directly with smartphone or iPad iPhone etc But you have to install free app on device For more details please read the document about P2P on the CD 10 5 2 Onvif Config You can choose enable or disable the Onv...

Страница 35: ... to select the appropriate language version 10 6 3 Device setting Used for download or upload the information of equipment configura tion and also parameters can be recovered to factory Settings 10 7 Update software Used to update the software version 10 7 1 Update website Used to update the version of the page 10 7 2 Reboot Device Used to reboot device when it is needed ...

Страница 36: ...Diagnostic Tools Diagnostic Tools Used to check the unusual situation of equipment and then help users to solve the network connection problems 11 1 Event Viewer 11 2 ping This function let user can test the IP address with Ping 12 Logout Used to logout and re login the device ...

Страница 37: ...ave fixed IPs Every time when the device connects with Internet net working service operator allocates a dynamic IP to the device If the connection breaks and rebuilds a new IP will be allocated again Normally user doesn t know the IP of device DDNS feature can overcome this problem As long as user knows the dynamic domain name he she is always able to access his her networking device 13 2 How to ...

Страница 38: ... two methods can be finished on GUI web page of the router We recommend No 1 solution 13 3 Use UPNP Map the Port If user select No 1 solution he she should ensure the router support UPnP protocol and enable UPnP port mapping feature the following introduction takes LinkSYS router as ex ample to show how to activate UPnP port mapping function and how to establish a virtual server If you use LinkSYS...

Страница 39: ... TCP 80 was successful added If you use D Link routers please refer to this note 13 3 4 Log in to the device page forward rule UPnP Settings ensure that the current UPnP state is opened as shown below 13 3 5 Log on to network camera open the Device page Network Settings UPnP Set tings choose to enable the UPnP feature and click Save It will cost a few seconds to update the UPnP success as shown be...

Страница 40: ...ings 13 4 7 Settings finished Tips In our test we found that some routers will give higher priority to the virtual server port mapping If both the virtual servers and UPnP port mapped and two different IP address are conflicted the router will connect to the specified virtual server IP address This will leads to UPnP mapping not useful although it is set successfully Not recommended to set both vi...

Страница 41: ... Android OS Operation Sys tem based mobile phone Please confirm your mobile phone has iPhone OS or Android OS and choose the correct software version 14 1 1 How to set IPMster on iPhone 1 Download IPMaster software from CD in package box to your intelligent mobile phone or you can search IPMaster in apple store for online installation that s free 2 Run IPMaster shown below 14 1 2 How to set IPMste...

Страница 42: ...Shenzhen Dericam Technology Co Ltd H502W User Manual www dericam com 41 2 Run IPMaster shown below ...

Страница 43: ...Viewer is professional client app for iPhone or Android OS Operation System based mobile phone You can get the IPCam Viewer from app store or Android market 14 1 4 After setup and run IP Cam Viewer shown below 14 1 5 Choose Dericam H502W as device type or MayGion IP Camera V3 is OK too ...

Страница 44: ...nnect the camera to internet via cable or wireless Note must be WAN in ternet and not the LAN only 14 2 2 Download Client app and Install it for mobile Phone have three ways to get the apps 1 Search client app named P2PCamLive on CD in the package box 2 Search app name P2PCamLive in apple store or Android Market 3 Go to Dericam website and find how to download the apps 14 2 3 After installation pl...

Страница 45: ...setup app for iPhone a Click add camera button b You can see the next UI c Click QR Code button and aim the camera of iPhone to the QR Code on the IPCam body app will recognize the UID very quickly d When QR Code scanned successfully app will continue to password setting auto matically shown as follows ...

Страница 46: ...anual www dericam com 45 e UID field is same as QR Code on the IPCam body password field should be set as login password of IPCam and default is admin After complete the setting infor mation return to the main interface you can see the camera video ...

Страница 47: ... User can add different IPCam through above steps 14 2 5 Demo Steps for how to setup app for Android OS phone a Download software P2PCamlive from networks or CD ROM and install it b Run P2PCamlive and add UID code of IPCam Shown as follows c Click add camera button to add device scan QR Code or input the UID code on the bottom of IPCam and login password of IPCam defaulted as admin Shown as follow...

Страница 48: ...Cam through above steps FAQ 1 Why image is not available after input correct UID and password a IPCam doesn t get correct IP address Please ensure IPCam is able to get correct IP address Please refer to network installation instructions b Networking function of the phone is not activated Please ensure the smart phone to open WIFI or 3G capabilities and can connect to Internet 2 Why the image is no...

Страница 49: ...please reduce the resolution of the image If watch video from smart phone it is recommended to set resolution at 320 240 and set the image effect settings to smoothest mode b It is recommended to make camera and smart phone connect to the networks with large enough bandwidth to achieve the continuity of the image and the effect ...

Страница 50: ...td H502W User Manual www dericam com 49 15 How to Record video with Synology NAS Running the NAS surveillance system Click add button Choose complete set input camera IP HTTP port user password choose ONVIF type and click on the next ...

Страница 51: ...Shenzhen Dericam Technology Co Ltd H502W User Manual www dericam com 50 Choose h 264 coding resolution choose 1280 720 and click next ...

Страница 52: ...ual www dericam com 51 Set the video schedule you can choose continuous or motion detection mode for trigger the record then click ok Go to advanced setup you can choose the live video and motion detect source from cam era or from Surveillance Station ...

Страница 53: ...Shenzhen Dericam Technology Co Ltd H502W User Manual www dericam com 52 Camera add finished click implementing image Image preview ...

Страница 54: ...icam Technology Co Ltd H502W User Manual www dericam com 53 16 How to Record Video with Blue Iris or other Software Installing and running the blue iris 3 Click button add a cameras In new camera window click video ...

Страница 55: ...Shenzhen Dericam Technology Co Ltd H502W User Manual www dericam com 54 Click configure button ...

Страница 56: ...anual www dericam com 55 For camera parameters model choose RTSP h 264 MJPG mpeg4 input camera IP ad dress or DDNS name user and password and video path is h 264 sdp after fill these just click OK In the main interface will display the camera image ...

Страница 57: ...IR_CUT Dual Switch Filter PTZ Pan 270 Tilt 120 Auto Pan 270 Auto Tilt 120 IR LED Trigger Light Sense Resistance Control Control Manually Turn on off from Browser LED 11x5mm IR LED 850nm Video Resolution Main 1280 720 640 360 320 180 Second 640 360 320 180 Compress H 264 MJPEG Frame S 30 fps Code Rate Main 128kbps 4 096Mbps Second 128kbps 1024kbps Image Rotate Mirror invert Audio Compress ADPCM Net...

Страница 58: ...inside and Speaker Jack on the back SD Card Support SD Card Max 32G can storage snapshot photos and video support remote browser SD Card WPS One Key Wireless Connect Alarm Email FTP SD Card Send message to Alarm Server User Three Lever User Authority OSD Support Time Display or not DDNS Free DDNS from Factory Dyndns 3322 etc Interface Ethernet 10Base T 100base TX SD Card Standard SD Card Slot Audi...

Страница 59: ...Manual www dericam com 58 Physical Net Weight 650g Gross Weight 800g Dimensions 10 10 12 cm Environment Storage Temper 10 C 60 14 F 140 F Storage Humidity 0 90 non condensing Operate Temper 0 55 C 32 F 131 F Operating Hu midity 20 85 non condensing ...

Страница 60: ...ff If you choose turn off then camera will not turn on IR LED and you cannot see the image 18 3 Can t find the SD Card when plug in slot Please note you must power off the camera then plug the SD Card in slot otherwise you Will not see the SD Card inserted if the SD Card always cannot work please exchange an other and try again 18 4 Can t see image under IE10 Please check your IE10 and ensure it w...

Страница 61: ...dericam com for more help 18 8 Can this Cam work with POE router Dericam Inc has POE adapter for HD IP Camera so if you need make the H502W work With POE router please contact Dericam Inc 18 9 I want to exchange the Antenna This Cam combines the antenna with the enclosure so you cannot exchange it 18 10 More questions please contract tech dericam com or visit the website http www dericam com Thank...

Страница 62: ... uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on...

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