Service, Repairs and Spares
Users in countries that have a Delta-T distributor or technical
representative should contact them in the first instance.
Spare parts for our own instruments can be supplied and can
normally be despatched within a few working days of receiving
an order.
Spare parts and accessories for products not manufactured by
Delta-T may have to be obtained from our supplier, and a certain
amount of additional delay is inevitable.
No goods or equipment should be returned to Delta-T without
first obtaining the return authorisation from Delta-T or our
distributor.
On receipt of the goods at Delta-T you will be given a reference
number. Always refer to this reference number in any
subsequent correspondence. The goods will be inspected and
you will be informed of the likely cost and delay.
We normally expect to complete repairs within one or two weeks
of receiving the equipment. However, if the equipment has to be
forwarded to our original supplier for specialist repairs or
recalibration, additional delays of a few weeks may be expected.
For contact details see below.
Technical Support
Users in countries that have a Delta-T distributor or technical
representative should contact them in the first instance.
Technical Support is available on Delta-T products and systems.
Your initial enquiry will be acknowledged immediately with a
reference number. Make sure to quote the reference number
subsequently so that we can easily trace any earlier
correspondence.
In your enquiry, always quote instrument serial numbers,
software version numbers, and the approximate date and source
of purchase where these are relevant..
Contact details:
Tech Support Team
Delta-T Devices Ltd
130 Low Road, Burwell, Cambridge CB25 0EJ, U.K.
email:
web:
Tel: +44 (0) 1638 742922
Fax: +44 (0) 1638 743155
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Technical Support
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