20
23. TROUBLESHOOTING
Below is a list of some of the possible malfunctions. If the problem cannot be resolved as described, contact Customer Services.
Problem
POSSIBLE CAUSE
REMEDY
The coffee is not hot.
The cups were not preheated.
Warm the cups by rinsing them with hot
water (Please note: you can use the hot water
function).
The infuser (A17) has cooled down be-
cause 2/3 minutes have elapsed since
the last coffee was made.
Before making the coffee, heat the infuser by
rinsing using the rinse function (section “13.4
Tips for a hotter coffee”).
A low coffee temperature is set.
Set a higher coffee temperature in the menu
(section “9. Setting the temperature").
The coffee is weak or not creamy
enough.
The coffee is ground too coarsely.
Turn the grinding adjustment dial one click an-
ticlockwise towards "1" while the coffee mill
is in operation (fig. 8). Continue one click at
a time until coffee delivery is satisfactory. The
effect is only visible after delivering 2 coffees
(see section “13.3 Adjusting the coffee mill").
The coffee is unsuitable.
Use pre-ground coffee for espresso machines.
The coffee is delivered too slowly or a
drop at a time.
The coffee is ground too finely.
Turn the grinding adjustment dial one click
clockwise towards "7" while the coffee mill is
in operation (fig. 8). Continue one click at a
time until coffee delivery is satisfactory. The
effect is only visible after delivering 2 coffees
(see section “13.3 Adjusting the coffee mill").
Coffee does not come out of one or
both of the spouts.
The spouts are blocked.
Clean the spouts with a toothpick (fig. 22).
The milk is not frothed
Cappuccino maker dirty.
Clean the cappuccino maker as described in
the section "14.1 Cleaning the cappuccino
maker after use".
Steam delivery stops
A safety device stops steam delivery
after 3 minutes.
Wait, and then enable the steam function
again.
The appliance does not come on
The plug on the cord (A22) is not plug-
ged in.
Plug into the mains socket.
The main switch (A15) is not turned on. Press the main switch (fig. 4).
The infuser cannot be extracted
The appliance has not been turned off
correctly
Turn the appliance off by pressing the button
(section “7. Turning off").
The frothed milk has large bubbles
The milk is not cold enough or is not
semi-skimmed.
You should ideally use skimmed or semi-skim-
med milk at refrigerator temperature (about
5°C). If the result is not as you wished, try
changing brand of milk.
The milk is not frothed
Cappuccino maker dirty.
Clean as described in the section "14.1 Clea-
ning the cappuccino maker after use".
Steam delivery stops
A safety device stops steam delivery
after 3 minutes.
Wait, and then enable the steam function
again.
