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Troubleshooting Your System

Safety First—For You And Your System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.

Troubleshooting System Startup Failure

•

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager,
the system hangs. The reverse is also true. You must boot to the same boot mode in which you installed the
operating system.

•

For all other startup issues, note the system messages that appear on the screen.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting
any external devices.

Troubleshooting The Video Subsystem

1.

Check the system and power connections to the monitor.

2.

Check the video interface cabling from the system to the monitor.

3.

Run the appropriate diagnostic test.

If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see

Getting Help

.

Troubleshooting A USB Device

Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7.

1.

Disconnect the keyboard and mouse cables from the system briefly and reconnect them.

2.

Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.

3.

If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports

are enabled.

4.

Replace the keyboard/mouse with another working keyboard/mouse.

5.

If the problem is resolved, replace the faulty keyboard/mouse.

6.

If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to

the system.

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Содержание PowerVault DX6104-CSN

Страница 1: ...Dell DX6104 CSN DX6104 SCN And DX6104 SN Systems Owner s Manual Regulatory Model E18S Series Regulatory Type E18S001 ...

Страница 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Страница 3: ... System Setup 20 Responding To Error Messages 20 Using The System Setup Navigation Keys 20 System Setup Options 20 System Setup Main Screen 21 System BIOS Screen 21 System Information Screen 21 Memory Settings Screen 22 Processor Settings Screen 22 SATA Settings Screen 24 Boot Settings Screen 24 Integrated Devices Screen 25 Serial Communications Screen 26 System Profile Settings Screen 26 System S...

Страница 4: ...roud 39 Installing The Cooling Shroud 40 System Memory 40 General Memory Module Installation Guidelines 42 Mode Specific Guidelines 42 Removing Memory Modules 45 Installing Memory Modules 46 Hard Drives 46 Removing A 3 5 Inch Hard Drive Blank 47 Installing A 3 5 Inch Hard Drive Blank 47 Removing A Hot Swap Hard Drive 48 Installing A Hot Swap Hard Drive 48 Removing A Hard Drive From A Hard Drive Ca...

Страница 5: ...ed Storage Controller Card 64 Installing The Integrated Storage Controller Card 65 Processors 66 Removing A Processor 66 Installing A Processor 68 Power Supplies 69 Hot Spare Feature 70 Removing A Power Supply 70 Installing Power Supply 71 Installing The Power Supply Blank 71 System Battery 71 Replacing The System Battery 71 Hard Drive Backplane 72 Removing The Hard Drive Backplane 72 Installing T...

Страница 6: ...oting Power Supplies 88 Troubleshooting Cooling Problems 88 Troubleshooting Cooling Fans 89 Troubleshooting System Memory 89 Troubleshooting An Internal USB Key 90 Troubleshooting An SD Card 90 Troubleshooting An Optical Drive 91 Troubleshooting A Hard Drive 91 Troubleshooting A Storage Controller 92 Troubleshooting Expansion Cards 92 Troubleshooting Processors 93 5 Using System Diagnostics 95 Onl...

Страница 7: ... Messages 105 LCD Messages 105 Viewing LCD Messages 105 Removing LCD Messages 105 System Error Messages 105 Warning Messages 121 Diagnostic Messages 121 Alert Messages 121 9 Getting Help 123 Contacting Dell 123 ...

Страница 8: ...8 ...

Страница 9: ...can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator ...

Страница 10: ...to record system information such as Service Tag NIC MAC address and so on 9 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 10 Hard drives Up to four 3 5 inch hot swappable hard drives LCD Panel Features The system s LCD panel provides system information and status and error messages to indicate when the system is operating correctly or when the system needs attention ...

Страница 11: ...arrow until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subne...

Страница 12: ...ahrenheit The display format can be configured in the Set home submenu of the Setup menu Diagnostic Indicators The diagnostic indicators on the system front panel display error status during system startup NOTE No diagnostic indicators are lit when the system is switched off To start the system plug it into a working power source and press the power button The following section describes system co...

Страница 13: ...f the problem persists see Getting Help Temperature indicator Condition Corrective Action The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is remove...

Страница 14: ...Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are...

Страница 15: ...press expansion card 6 Video connector Allows you to connect a VGA display to the system 7 Ethernet connectors 2 Integrated 10 100 1000 Mbps NIC connector 8 USB connectors 2 Allow you to connect USB devices to the system The ports are USB 2 0 compliant 9 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 10 System identi...

Страница 16: ...ity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each power supply has an illumi...

Страница 17: ... receive different input voltages they can output different wattages and trigger a mismatch CAUTION Both power supplies must be of the same type and have the same maximum output power Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power su...

Страница 18: ...system management software system updates and system components that you purchased with your system For the full name of an abbreviation or acronym used in this document see the Glossary at www dell com support manuals NOTE Always check for updates on www dell com support manuals and read the updates first because they often supersede information in other documents 18 ...

Страница 19: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Страница 20: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Страница 21: ...ache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displa...

Страница 22: ...rror Mode Spare Mode and Spare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non U...

Страница 23: ...e or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consump...

Страница 24: ...de of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Sett...

Страница 25: ...the next boot By default Internal SD Card Redundancy option is set to Mirror NOTE This option is displayed only if IDSDM is installed on the system board Integrated Network Card 1 Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is e...

Страница 26: ...d rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 115200 Remote Terminal Type Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By de...

Страница 27: ...of DIMMs installed By default the Memory Operating Voltage option is set to Auto System Security Screen Menu Item Description Intel AES NI The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default System Password Allows you to set the system password This option is set t...

Страница 28: ...By default the AC Power Recovery option is set to Last AC Power Recovery Delay Allows you to set how the system supports staggering of power up after AC power is restored to the system By default the AC Power Recovery Delay option is set to Immediate User Defined Delay 60s to 240s Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay is selected Miscella...

Страница 29: ...is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press F2 immediately after a power on or reboot 2 ...

Страница 30: ... System and or Setup password a message prompts you to confirm the deletion 7 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press Ctrl Enter Using Your System Password To Secure Your...

Страница 31: ... DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to Add delete and arrange boot options Access System Setup and BIOS level boot options without rebooting To enter the Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager If your operating system begins to load before you press ...

Страница 32: ...Explorer run the Dell Diagnostics program and reboot the system UEFI Boot Menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press Enter Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Boot From File Sets a one time boot option not included in ...

Страница 33: ...iDRAC see the iDRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at dell com support manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system 2 Press F2 during Power on Self test POST 3 In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed 33 ...

Страница 34: ...34 ...

Страница 35: ...driver T10 and T15 Torx screwdrivers Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock Figure 7 Installing and Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook 35 ...

Страница 36: ...nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It ...

Страница 37: ...ct the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authori...

Страница 38: ...ply units 2 4 storage controller card 5 expansion card riser 2 6 expansion card 7 expansion card riser 1 8 heat sink for processor 2 9 DIMMs 12 10 cooling fans 6 11 optical drive 12 hard drives 4 13 control panel 14 hard drive backplane 15 cable routing latch 16 power distribution board 38 ...

Страница 39: ...warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Hold the touch points...

Страница 40: ...system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs UDIMM ECC and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM type UDIMM or RDIMM DIMM configuration number of ...

Страница 41: ... black NOTE DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2 Figure 11 Memory Socket Locations Memory channels are organized as follows Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memory sockets B2 and B5 ch...

Страница 42: ...s can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If memory modules with different speeds are installed they will operate at the speed of t...

Страница 43: ...memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines NOTE The first memory channel for each processor Channel 1 is disabled and not available for Memory Mirroring Memory...

Страница 44: ...MM Size in GB Number of DIMMs Organization and Speed DIMM Slot Population 4 2 2 1R x8 1333 MT s 1R x8 1600 MT s A1 B1 8 2 4 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 B1 B2 12 2 6 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 B1 B2 B3 24 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 B1 B2 B3 48 8 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 B1 B2 B3 96 16 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 B1 B2 B3 128...

Страница 45: ...sure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Locate the appropriate memory module...

Страница 46: ...t NOTE Retain removed memory module blank s for future use CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory...

Страница 47: ... hard drive failure NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 3 5 Inch Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive slots must have drive ...

Страница 48: ...elease handle 3 Slide the hard drive carrier out until it is free of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 4 Insert a hard drive blank in the empty hard drive slot Figure 14 Removing and Installing a Hot Swap Hard Drive 1 release button 2 hard drive 3 hard drive carrier handle Installing A Hot Swap Hard Drive ...

Страница 49: ... contains data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed 1 If a hard drive blank is installed in the hard drive slot remove it 2 Install a hard drive in the hard drive carrier 3 Press the release button on the front of the hard drive carrier and open the hard drive carrier handle 4 Insert the hard drive carrier i...

Страница 50: ...leshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and discon...

Страница 51: ...g any attached peripherals and disconnect the system from its electrical outlet 3 Open the system 4 To remove the optical drive blank press the blue release tab at the back of the blank and push the blank out of the system 5 Align the optical drive with the optical drive slot on the front of chassis 6 Slide the optical drive into the slot until the latch snaps into place 7 Connect the power data c...

Страница 52: ...s authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding five minutes NOTE The procedure for removing each fan ...

Страница 53: ...rals Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the ...

Страница 54: ...ser configurations for single and dual processor systems Table 3 Riser Configuration for Single and Dual Processor Systems Number of Processors Expansion Card Connectors Riser 1 Riser 2 One PCIE_G2_X4 iDRAC_Enterprise PCIE_G3_X16 Two PCIE_G3_X16 iDRAC_Enterprise PCIE_G3_X16 NOTE The expansion card risers listed in the above table cannot be interchanged between single and dual processor systems The...

Страница 55: ...the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Disconnect any cables connected to the expansion card or expansion card riser 4 Lift the expansion card latch 5 To remove an expansion card from riser 2 pull the blue latch on the expansion card holder 6 Hold the expansion card by its edges a...

Страница 56: ... Expansion Card Riser 1 1 expansion card 2 expansion card latch 3 riser touch points 2 4 expansion card riser 1 Figure 20 Removing and Installing the Expansion Card from Expansion Card Riser 2 1 expansion card riser 2 2 expansion card riser touch points 2 56 ...

Страница 57: ...e chassis so that expansion card latch can be closed 8 Press the release latch on the expansion card holder and move the expansion card holder so that it supports the expansion card on expansion card riser 2 NOTE Ensure that the expansion card bracket is attached properly to the chassis so that expansion card latch can be inserted back to chassis 9 If applicable connect cables to the expansion car...

Страница 58: ...d Riser 1 1 expansion card riser 1 2 expansion card riser touch points 2 3 riser guides 2 4 connector Figure 22 Removing and Installing the Expansion Card Riser 2 1 chassis intrusion switch 2 expansion card riser touch points 3 expansion card riser 2 58 ...

Страница 59: ...rd Optional The iDRAC Ports card supports one 1GbE Ethernet port SD vFlash card Removing The iDRAC Ports Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized b...

Страница 60: ...your warranty Read and follow the safety instructions that came with the product 1 Unpack the iDRAC Ports card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Locate the iDRAC Ports card connector on expansion...

Страница 61: ...l the card from the card slot Figure 24 Removing and Installing the SD vFlash Card 1 SD vFlash card 2 SD vFlash card slot 3 To install the SD vFlash card with the label side facing up insert the contact pin end of the SD card into the card slot on the module NOTE The slot is keyed to ensure correct insertion of the card 4 Press inward on the card to lock it into the slot Internal Dual SD Module NO...

Страница 62: ...e system board 5 If applicable remove the SD card s 6 Holding the tab pull the dual SD module to remove it from the system board 7 Replace the expansion card riser 1 and if applicable replace the card in the riser 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 25 Removing and Installing the Internal Dual SD Module...

Страница 63: ...s may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system i...

Страница 64: ...ed by the version of the storage controller included with your system Removing The Integrated Storage Controller Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth...

Страница 65: ...t documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Align one end of the card with th...

Страница 66: ... the product 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When discon...

Страница 67: ...er the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 8 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 9 Lift the processor out of the s...

Страница 68: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to instal...

Страница 69: ...tion align the pin of the processor using the pin position guide on the socket as reference and set the processor lightly in the socket 11 Close the processor shield 12 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applic...

Страница 70: ...settings see the iDRAC7 User s Guide underSoftware Systems Management Dell Remote Access Controllers at support dell com manuals Removing A Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damag...

Страница 71: ...is functioning properly Installing The Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace ...

Страница 72: ...e and date in the System Setup Time and Date fields 13 Exit the System Setup Hard Drive Backplane Your system supports one four hard drive backplane Removing The Hard Drive Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone ...

Страница 73: ... release tabs and slide the backplane upward Figure 31 Front View of the Four Hard Drive Backplane 1 hard drive connectors 4 2 SAS connector 3 power connector for optical drive Figure 32 Rear View of the Four Hard Drive Backplane 1 hard drive backplane 2 backplane signal connector 3 backplane power connector 73 ...

Страница 74: ...Figure 33 Removing and Installing the Four Hard Drive Backplane 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 74 ...

Страница 75: ...s directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS S...

Страница 76: ...your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the cont...

Страница 77: ...the system and peripherals to their power sources and turn them on 5 If applicable install the front bezel Removing The Control Panel Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to ser...

Страница 78: ...ervice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the corresponding holes on the chassis 2 Secure the control panel module with the screws 3 Conne...

Страница 79: ...red by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system without the power distribution board shroud The system may get overheated which may result in loss of performance 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Lift the power dis...

Страница 80: ...racket 3 Close the system 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Removing The Power Distribution Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online o...

Страница 81: ...on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the power distribution board with the standoffs on the chassis 2 Install the two screws that secure the power distribution board to the chassis 3 Connect the power dist...

Страница 82: ... any attached peripherals and disconnect the system from the electrical outlet 2 If installed remove the front bezel 3 Open the system 4 Remove the following a cooling shroud b PDB shroud c memory modules d expansion cards and the expansion card risers e integrated storage controller card WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down ...

Страница 83: ...ents to the new system board a heat sink s heat sink blank s and processors s processor blank s b memory modules and memory module blanks CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 3 Hold and align the system board by its edge...

Страница 84: ...cured using the cable securing latches 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Import your new or existing iDRAC Enterprise license For more information see iDRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at support dell com manuals 84 ...

Страница 85: ...securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Ge...

Страница 86: ...ining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use another connector on the switc...

Страница 87: ...y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and a...

Страница 88: ...Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions ...

Страница 89: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Страница 90: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE...

Страница 91: ...ied service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data...

Страница 92: ...the system from the electrical outlet 9 Open the system 10 Remove all expansion cards installed in the system 11 Close the system 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 14 For each expansion card you removed in step 10...

Страница 93: ...Run the appropriate diagnostic test If a problem is still indicated see Getting Help Troubleshooting Processors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized...

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Страница 95: ...line Diagnostics under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thor...

Страница 96: ...status information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boo...

Страница 97: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 97 ...

Страница 98: ...tem identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC2 Network connector 8 NIC1 Network connector 9 VGA Video connector 10 COM Serial connector 11 IO_RISER1 Riser 1 connector 12 CPU2 Processor socket 2 13 FAN6 Cooling fan connector 14 FAN5 Cooling fan connector 98 ...

Страница 99: ...enables these password features or disables them and clears any password s currently in use CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the jumper plug from the password jumper 4 Close the system The...

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Страница 101: ...6 MT s 1333 MT s or 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twelve 240 pin Memory module capacities RDIMMs 2 GB single rank 4 GB single and dual rank 8 GB dual rank and 16 GB dual rank Minimum RAM 2 GB with one processor 4 GB with two processors Maximum RAM 96 GB with one proce...

Страница 102: ...card slot is dedicated for redundancy Video Video type Integrated Matrox G200 with iDRAC7 Video memory 16 MB shared with iDRAC application memory Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Storage temperature 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour S...

Страница 103: ...mperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 ...

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Страница 105: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Страница 106: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Страница 107: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Страница 108: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Страница 109: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Страница 110: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Страница 111: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Страница 112: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Страница 113: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Страница 114: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Страница 115: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Страница 116: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Страница 117: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Страница 118: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Страница 119: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Страница 120: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Страница 121: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

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Страница 123: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit www dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or suppor...

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