Dell OptiPlex 160, Руководство по обслуживанию

Страница: 17 / 63

Back to Contents Page
Getting Help
Dell™ OptiPlex™ FX160/160 Service Manual
Obtaining Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Obtaining Assistance
If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1. See "Solving Problems" on page 43 for information and procedures that pertain to the problem your computer is experiencing.
2. See "Dell Diagnostics" on page 38 for procedures on how to run Dell Diagnostics.
3. Fill out the Diagnostics Checklist .
4. Use Dell's extensive suite of online services available at Dell Support ( support.dell.com ) for help with installation and troubleshooting procedures. See
Online Services for a more extensive list of Dell Support online.
5. If the preceding steps have not resolved the problem, see Contacting Dell .
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see Technical Support and Customer Service .
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer -based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see Before You Call , and then see the contact information for your region or go to support.dell.com .
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose
your problem and repair it all under your supervision. For more information, go to
support.dell.com and click DellConnect .
Online Services
You can learn about Dell products and services at the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for
information on availability.