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support.dell.com

Getting Help

4-1

C H A P T E R 4

Getting Help

This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or cus-
tomer assistance.

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1.

Complete the troubleshooting checks in Chapter 2, “Troubleshooting.”

2.

Run the Dell Diagnostics as described in Chapter 2, “Running the Dell
Diagnostics.”

3.

Make a copy of and complete the Diagnostics Checklist (see Figure 4-1).

4.

Use Dells’ extensive suite of online services available at Dell’s World Wide Web
site (

http://www.dell.com

) for help with installation and troubleshooting

procedures.

For more information, refer to “World Wide Web” found later in this chapter.

5.

If the preceding steps have not resolved the problem, call Dell for technical
assistance.

When prompted by Dell’s automated telephone system, enter your Express Ser-
vice Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the

Dell Accessories

folder, double-click the

Express Service Code

icon, and follow the directions.

NOTE: Dell’s Express Service Code system may not be available in all countries.

For instructions on using the technical support service, refer to “Technical Sup-
port Service” and “Before You Call” found later in this chapter.

Help Tools

Dell provides a number of tools to assist you. These tools are described in the follow-
ing sections.

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Содержание INSPIRON Inspiron 5000

Страница 1: ...Dell Inspiron 5000 REFERENCE AND TROUBLESHOOTING GUIDE www dell com support dell com 3959ubk1 book Page 3 Monday March 20 2000 4 52 PM ...

Страница 2: ...demarks of Dell Computer Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks and SpeedStep is a trademark of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any propriet...

Страница 3: ...r or to charge the battery Do not cover the AC adapter with papers or other items that will reduce cooling also do not use the AC adapter inside a carrying case Do not use your computer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement Do not push objects into air vents or openings of your computer Doing so can cause fire or electric shock by shorting out ...

Страница 4: ...k place it on a level surface When traveling do not check the computer as baggage You can put your com puter through an X ray security machine but never put your computer through a metal detector If you have the computer checked by hand be sure to have a charged battery available in case you are asked to turn on the computer When traveling with the hard disk drive removed from the computer wrap th...

Страница 5: ...use isopropyl alcohol instead of commercial window cleaner hese chapters a If your computer gets wet or is damaged follow the procedures described in Chapter 2 Troubleshooting Your Computer If after following these proce dures you confirm that your computer is not operating properly contact Dell Computer Corporation See Chapter 4 Getting Help for the appropriate tele phone number Ergonomic Computi...

Страница 6: ...et resting on the floor and your thighs level When sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper posture Vary your work activities Try to organize your work so that you do not have to type for extended periods of time When you stop typing try to do things that use both h...

Страница 7: ... electricity that might harm internal components Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as a memory module You can do so by touching an unpainted metal surface on the computer s I O panel A...

Страница 8: ...inst Electrostatic Discharge in the safety instructions at the front of this guide The following notice may appear throughout your Dell documentation to remind you of these precautions NOTICE See Protecting Against Electrostatic Discharge in your System Information guide 3959ubk1 book Page x Monday March 20 2000 4 52 PM ...

Страница 9: ...ailed instructions for rein stalling system drivers and software Chapter 4 Getting Help describes the help tools Dell provides to assist you if you have a problem with the computer It also explains how and when to call Dell for technical assistance Appendix A Technical Specifications is intended primarily as reference mate rial if you are interested in learning more about the details of your compu...

Страница 10: ...hanges to your computer or software NOTE Always read any included update before consulting any other documenta tion the updates contain the latest information Operating system documentation is included if Dell installed the operating sys tem on your hard disk drive This documentation describes how to configure and use your operating system software Notational Conventions The following subsections ...

Страница 11: ... drive A Filenames and directory names are presented in lowercase bold Examples autoexec bat and c windows Syntax lines consist of a command and all its possible parameters Commands are displayed in lowercase bold variable parameters those for which you substi tute a value are displayed in lowercase italics constant parameters are displayed in lowercase bold The brackets indicate items that are op...

Страница 12: ...xiv 3959ubk1 book Page xiv Monday March 20 2000 4 52 PM ...

Страница 13: ...s 1 6 Connecting Other External Devices 1 9 Using a Port Replicator 1 9 Chapter 2 Troubleshooting 2 1 Checking the Basics 2 1 Check Connections 2 2 Evaluate Environmental Factors 2 2 Check the Electrical Power Source 2 3 Running the Dell Diagnostics 2 3 Start the Dell Diagnostics 2 4 Dell Diagnostics Main Screen 2 6 Confirm the System Configuration Information 2 7 Use the Dell Diagnostics Help Men...

Страница 14: ...use Problems 2 19 Resolve Television Problems 2 20 Check the Television Type Setting 2 20 Check the System Setup Program Settings 2 20 Chapter 3 Installing System Software 3 1 Installing the Windows 98 Operating System 3 1 Recreating the Hibernate Save to Disk Suspend File Windows 98 3 2 Boot Your Computer With the System Software CD 3 2 Delete the Hibernate File 3 3 Create the Hibernate File 3 4 ...

Страница 15: ...eb Site 3 17 Updating Drivers and Utilities 3 17 Chapter 4 Getting Help 4 1 Technical Assistance Help Tools 4 1 World Wide Web 4 2 AutoTech Service 4 2 TechFax Service 4 3 Automated Order Status System 4 3 Technical Support Service 4 3 Problems With Your Order 4 3 Product Information 4 4 Returning Items for Warranty Repair or Credit 4 4 Before You Call 4 5 Dell Contact Numbers 4 7 Appendix A Techn...

Страница 16: ... 78 9 79 5 0 D 10 NOM Information Mexico Only D 11 Información para NOM únicamente para México D 12 Appendix E Limited Warranty and Return Policy E 1 Three Year Limited Warranty U S Only E 1 Coverage During Year One E 1 Coverage During Years Two and Three E 2 General Provisions E 2 Three Year Limited Warranty Canada Only E 3 Coverage During Year One E 4 Coverage During Years Two and Three E 4 Gene...

Страница 17: ...3 1 Diagnostics Menu 3 3 Figure 4 1 Diagnostics Checklist 4 6 Figure B 1 Main Menu B 3 Figure B 2 System Devices Menu B 4 Figure B 3 Security Menu B 5 Figure B 4 Power Menu B 6 Figure B 5 Boot Menu B 7 Figure B 6 Exit Menu B 8 Figure D 1 VCCI Class A ITE Regulatory Mark D 9 Figure D 2 VCCI Class B ITE Regulatory Mark D 9 Tables Table 4 1 International Dialing Codes 4 8 Table 4 2 Dell Contact Numbe...

Страница 18: ...xx 3959ubk1 book Page xx Monday March 20 2000 4 52 PM ...

Страница 19: ...atteries Replacement hard disk drives Port replicator with a Sony Philips Digital Interface SPDIF AC3 may include an optional network interface controller NIC NOTE The Sony Philips Digital Interface does not function with the Microsoft Windows 2000 operating system Memory modules 32 64 128 192 and 256 megabyte MB capacities Leather and nylon carrying cases External microphone external speakers and...

Страница 20: ...TE Device swapping is a feature that is built into the Windows 2000 operating system Consequently Softex BayManager is not supported by Windows 2000 NOTICE To prevent irreparable damage to the docking connector do not remove or replace media bay devices while the computer is connected to a port replicator Swapping Devices While the Computer Is Turned Off 1 Save and close any open files exit any op...

Страница 21: ...g Softex BayManager Softex BayManager is a utility that makes it possible to swap media bay devices with out turning off the computer NOTICE If you attempt to remove a device using the Softex BayManager utility and the computer is docked you see an error message stating that the operation cannot be performed 1 Right click the Softex BayManager icon on the Microsoft Windows taskbar 2 Click the appr...

Страница 22: ...BIOS may not support hard disk drives obtained from vendors other than Dell Dell does not guarantee compatibility or provide support for hard disk drives obtained from other sources NOTICE To prevent data loss turn off your computer before removing or installing a hard disk drive Do not remove the hard disk drive if the com puter is in standby mode or hibernate save to disk suspend mode or if the ...

Страница 23: ... into place 6 Slide the new drive into place 7 Tighten the screw you loosened in step 3 8 Test the drive by running the IDE Devices tests in the Dell Diagnostics For information on running the diagnostics see Running the Dell Diagnostics in Chapter 2 9 Install the Dell provided operating system as well as the drivers and utilities See Chapter 3 Installing System Software for instructions Returning...

Страница 24: ...rostatic Discharge found in the Safety Instructions at the front of this guide NOTICE Do not install or remove a memory module when the computer is turned on in standby mode or in hibernate save to disk suspend mode To install a memory module perform the following steps 1 Save and close any open files exit any open application programs and shut down the computer 2 Remove all installed batteries an...

Страница 25: ...o the markings on the memory module to deter mine which socket will accept the module If a single memory module is installed and you are adding an additional memory module put the additional module in the available socket You must remove a memory module only to replace a module 6 Using your fingernails carefully spread apart the inner metal tabs of the memory module socket just far enough for the ...

Страница 26: ...Pivot the module down until it clicks Figure 1 6 Installing a Memory Module 8 Replace the memory module cover screws 9 Reinstall the battery in the battery bay 10 Reconnect peripherals to your computer and connect your computer and periph erals to electrical outlets 11 Turn on the computer As the computer boots the system setup program detects the additional mem ory and automatically updates the s...

Страница 27: ...e is not installed properly the computer will not boot No error message indicates this failure 13 Run the System Memory test in the Dell Diagnostics to confirm that the installed memory modules operate correctly For instructions see Running the Dell Diagnostics in Chapter 2 14 If you add additional memory to your computer you must delete and recreate the hibernate save to disk suspend file on your...

Страница 28: ...1 10 Dell Inspiron 5000 Reference and Troubleshooting Guide 3959ubk1 book Page 10 Monday March 20 2000 4 52 PM ...

Страница 29: ...If your computer is wet or damaged proceed directly to Dry Out a Wet Com puter or Test a Dropped or Damaged Computer found later in this chapter If the problem you are experiencing began after making a change to your computer such as installing new hardware or software undo the change if possible If undoing the change resolves the problem review the documentation and any updates or sup plements fo...

Страница 30: ...nterference EMI and poor input power or signal quality can interfere with the performance of your computer and attached devices Monitors are especially susceptible to environmental factors The following items can adversely affect the performance of a computer Inadequate ventilation from operating the computer in a confined space such as a desk enclosure Direct sunlight Power sags and surges Substa...

Страница 31: ...tance NOTICE The Dell Diagnostics is specifically designed for your computer Do not run the Dell Diagnostics on any other computer Using this diagnostic program with other computers may cause incorrect computer responses or result in error messages The Dell Diagnostics provides a series of menus and options from which you can choose particular device group tests You can also control the sequence i...

Страница 32: ... using the AC adapter If AC power is not available turn off the computer until AC power is available The standby and hibernate modes are Windows power management features These power management modes are not available while the computer is running in MS DOS mode For information on the standby and hibernate modes see Conserv ing Power in the system Help External Universal Serial Bus USB keyboards o...

Страница 33: ... is running Before you read the rest of this section you may want to start the Dell Diagnostics so that you can see it on your display When you start the diagnostics the Dell logo screen appears followed by a mes sage telling you that the diagnostics is loading After the diagnostic utility loads the Diagnostics Menu appears see Figure 2 1 Figure 2 1 Diagnostics Menu The menu allows you to choose t...

Страница 34: ...p of the screen identifies the Dell Diagnostics version on your computer On the left side of the screen the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run tests menu cate gory Press the up or down arrow key to highlight a device group On the right side of the screen the Devices for Highlighted Group area lists the currently detected ha...

Страница 35: ...nter is connected to the computer through the parallel port connector you can test the printer connection with the Parallel Ports test Diagnostics Version X XX Dell Computer Corporation www dell com Devices for Highlighted Group Device Groups System Board Devices Processor Cache System Memory Inspiron VESA VGA Interface Universal Serial Bus Interface PC AT Compatible Keyboards Pointing Devices Ser...

Страница 36: ...tegory explains the functions of all of the keystrokes available in the Dell Diagnostics Device Group The Device Group category describes the test group that is presently highlighted in the Device Groups list on the main screen For example the following information appears when you select the Device Group category for System Memory System Memory This module provides tests for system memory The add...

Страница 37: ...M or DVD ROM drive module 4 When X DIAGS appears on your screen press the power button until the com puter turns off 5 Restart your computer Dell recommends that you return the boot sequence back to the original configuration Floppy Internal Hard Drive CD ROM DVD See Start the Dell Diagnostics found earlier in this chapter for instructions Troubleshooting Procedures Before performing any of the pr...

Страница 38: ...source 1 Turn off the computer and disconnect the AC adapter from the computer 2 Disconnect the AC adapter from the electrical outlet 3 Turn off any attached peripherals and disconnect them from their power sources and then from the computer 4 Ground yourself by touching one of the metal connectors on the back of the computer 5 Remove the media bay device and PC Cards if installed Put the device a...

Страница 39: ... outlet 18 Turn on the computer and the peripherals 19 Press Esc twice The Boot Menu appears 20 Select CD ROM DVD and press Enter If you cannot identify the damaged components call Dell for technical assistance For instructions refer to Chapter 4 Getting Help Test a Dropped or Damaged Computer 1 Save and close any open files exit any open application programs and shut down the computer 2 Remove th...

Страница 40: ...ter The Dell Diagnostics loads automatically 19 Select Fully Test All Devices See Running the Dell Diagnostics found earlier in this chapter for more information If the computer does not operate properly make a copy of and complete the Diagnos tics Checklist see Figure 4 1 Then call Dell for technical assistance See Chapter 4 Getting Help for instructions Recover From a Program That Is Not Respond...

Страница 41: ...other CD or DVD NOTE Because of different DVD file types currently used in the industry not all DVD titles work in all DVD ROM drives Enter the system setup program as described in Appendix B Using the System Setup Program and verify that IDE Controller is set to Both Run the IDE Devices tests as described in Running the Dell Diagnostics found earlier in this chapter Turn off the computer and remo...

Страница 42: ... Restart the computer If you still have a display problem call Dell for technical assistance See Chapter 4 Getting Help for instructions Resolve External Monitor Problems If the display is blank the computer may be in standby or hibernate save to disk suspend mode To resume normal operations press the power button Ensure that the video cable is firmly attached to the video connector on the back of...

Страница 43: ...ton point to Programs Accessories System Tools and then click ScanDisk Run the IDE Devices tests as described in Running the Dell Diagnostics found earlier in this chapter Check the setting on the IDE Controller submenu of the system setup program as described in Appendix B Using the System Setup Program If you still have a hard disk drive problem call Dell for technical assistance See Chapter 4 G...

Страница 44: ... restart my computer now is selected and then click Finish The computer restarts automatically NOTE If you have not attempted to configure the infrared port the infrared and virtual entries will not be listed in the Device Manager If you do not need to remove a device restart the computer and continue with the next step 6 When you see the Dell logo press F2 to enter the system setup program 7 Pres...

Страница 45: ...ide status for devices within range Install software for Plug and Play devices within range 17 Click Apply and then click OK 18 Try communicating with your external infrared device If you still have an infrared port problem call Dell for technical assistance See Chapter 4 Getting Help for instructions Resolve Memory Problems If an insufficient memory message appears save and close any open files a...

Страница 46: ... plug the modem cable directly into the telephone connector on the wall Reseat the cable connections Try a different cable if you are using a cable that is 10 feet or more in length try a shorter one Disconnect the cable from the modem and plug it directly into a telephone Listen for a dial tone Line noise can cause low connection speeds If you have persistent problems try connecting the modem to ...

Страница 47: ...the minimum hardware requirements needed to run the software Before installing software on your hard disk drive use a virus scanning application pro gram to check the diskettes or CDs for viruses Viruses can quickly use all available system memory damage and or destroy data stored on the hard disk drive and per manently affect the performance of the application programs they infect Software usuall...

Страница 48: ...d close any open files and exit any open application programs 2 Shut down your computer 3 Connect a composite video cable to the TV out connector on your computer and the S video connector on your television 4 Turn on your television 5 Restart your computer 6 Click the Start button point to Settings and click Control Panel 7 Double click the Display icon 8 Click the Settings tab 9 Click the Advanc...

Страница 49: ...r system setup program Be sure to check the function key menu at the bottom of your system setup screen 8 To save your selection press F10 The Setup Confirmation window appears 9 Select Y es and press Enter The computer shuts down and restarts NOTE For more information on connecting a television to your computer see Connecting External Devices in the Dell Inspiron 5000 System Help 3959ubk1 book Pa...

Страница 50: ...2 22 Dell Inspiron 5000 Reference and Troubleshooting Guide 3959ubk1 book Page 22 Monday March 20 2000 4 52 PM ...

Страница 51: ...ws 98 Operating System Perform the following steps to install Windows 98 Second Edition on the hard disk drive before you install any device drivers or utilities 1 Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette drive 2 Turn on the computer 3 When the Microsoft Windows 98 Startup menu appears insert the Microsoft Windows 98 CD into the CD ROM or DVD ROM drive 4 Select S...

Страница 52: ...isk drive Install additional memory NOTE If you install additional memory you must delete the hibernate file before you recreate the file Boot Your Computer With the System Software CD 1 Save and close any open files exit any open application programs and shut down the computer 2 If the computer is docked undock it For instructions see the Port Replicator User s Guide 3 Turn on the computer 4 Pres...

Страница 53: ...ftware CD in the CD ROM or DVD ROM drive For instructions refer to the preceding section Boot Your Computer With the System Software CD 2 At the R DIAGS prompt type cd and press Enter 3 At the R prompt type cd UTILITY and press Enter 4 Type phdisk delete file and press Enter NOTE You must type a space between phdisk and delete and file 5 Follow the instructions on your screen to delete the hiberna...

Страница 54: ...uter plus 2 MB to handle additional system requirements 7 Follow the instructions on your screen to create the hibernate file 8 When the Dell logo appears on your screen remove the System Software CD from the CD ROM or DVD ROM drive Windows automatically starts and runs After you create the hibernate file you must enable hibernate support in Windows 98 Second Edition Enable Hibernate Support 1 Cli...

Страница 55: ... Install the Audio Driver Windows 98 The audio driver allows you to customize the sound features of your computer 1 Save and close any open files and exit any open application programs 2 Insert the System Software CD into the CD ROM or DVD ROM drive 3 Click the Start button and then click Run 4 In the Run dialog box type x win98 audio setup exe where x is the CD ROM or DVD ROM drive letter The CD ...

Страница 56: ...ed and then click Finish The computer restarts automatically NOTES If the computer is set to boot from the CD ROM or DVD ROM drive before the hard disk drive remove the System Software CD before the computer restarts so that the computer does not boot from the CD For information on changing the boot sequence refer to Appendix B Using the System Setup Program After the computer restarts you can cha...

Страница 57: ...ppears If you do no want this window to appear each time you start the computer uncheck the box that says Show this message the next time Windows starts Then click Close Install Softex BayManager Windows 98 Softex BayManager is a utility that makes it possible to swap media bay devices with out turning off the computer NOTICE You must uninstall Softex BayManager before you download and install a S...

Страница 58: ... System Setup Program Install the Internal Modem Driver Windows 98 Optional NOTICE Do not use this modem driver with a PC Card modem The modem driver on the System Software CD is compatible only with the optional inter nal modem If your computer has an internal modem perform the following steps to install the driver 1 Save and close any open files and exit any open application programs 2 Insert th...

Страница 59: ...0 Insert your DVD into the DVD ROM drive The first time you insert a DVD into your DVD ROM drive a Warning dialog box appears explaining that DVD playback performance is dependent on your overall system configuration and that some DVD titles are protected with an antitaping product provided by Macrovision Inc NOTES A variety of factors determine the DVD s playback performance For more information ...

Страница 60: ...t if you relocate to another region NOTICE You should reset the region code only when absolutely necessary You can reset the region code up to four times To reset the drive region code perform the following steps 1 Insert a DVD coded for the new region into the DVD ROM drive A notification box appears explaining that the disc belongs to another region and cannot be played The notification also exp...

Страница 61: ...ish Installing Drivers and Utilities for Windows 2000 To install the system software you need the following items System Software CD CD ROM or DVD ROM drive installed in the media bay of the computer NOTE The drivers on the System Software CD are the same files that Dell installed on your hard disk drive before shipping the computer to you To download the latest versions of these drivers visit the...

Страница 62: ...am to determine if the driver is provided If it is not contact the software manufacturer for the necessary driver 1 Save and close any open files and exit any open application programs 2 Insert the System Software CD into the CD ROM or DVD ROM drive 3 Click the Start button and then click Run 4 In the Run dialog box type x win2000 video setup exe where x is the CD ROM or DVD ROM drive The CD ROM o...

Страница 63: ... the Japanese language driver on a computer with a non Japanese language operating system 5 Click Unzip 6 Click OK 7 In the Welcome window click Next 8 At the Important Information window click Next twice 9 At the Start Copying Files window click Next The touch pad driver is copied to your hard disk drive 10 At the Setup Complete window be sure that the Y es I want to restart my computer now butto...

Страница 64: ...xt The files are copied to your disk and the Setup Complete window appears 6 Ensure that the Y es I want to restart my computer now is selected and then click Finish Your computer restarts and the desktop appears 7 Insert your DVD into the DVD ROM drive When you start your DVD for the first time a Warning dialog box appears explaining that DVD playback performance is dependent on your overall syst...

Страница 65: ...to change the region setting Install the Intel SpeedStep Utility Windows 2000 Optional NOTICE Do not install the Intel SpeedStep utility unless your computer has a Mobile Intel Pentium III processor with SpeedStep technology To deter mine if your computer has a Mobile Intel Pentium III processor with SpeedStep technology check for the Intel SpeedStep item in the Power menu of the system setup prog...

Страница 66: ...he Dell Support Web Site To install the system Help from the System Software CD perform the following steps 1 Insert the System Software CD into the CD ROM or DVD ROM drive 2 Double click the My Computer icon and then double click the CD ROM or DVD ROM drive icon 3 Double click the Guide folder 4 Right click the popup ocx file and then click Copy 5 Double click the My Computer icon and then double...

Страница 67: ...py the popup ocx file into the Windows System folder and run regserv32 popup ocx before you run the system Help For instructions refer to the Dell support Web site Updating Drivers and Utilities The Dell support Web site http support dell com provides driver and utility updates as well as technical assistance with questions about your computer Dell regularly tests and releases certified drivers an...

Страница 68: ...3 18 Dell Inspiron 5000 Reference and Troubleshooting Guide 3959ubk1 book Page 18 Monday March 20 2000 4 52 PM ...

Страница 69: ... with installation and troubleshooting procedures For more information refer to World Wide Web found later in this chapter 5 If the preceding steps have not resolved the problem call Dell for technical assistance When prompted by Dell s automated telephone system enter your Express Ser vice Code to route the call directly to the proper support personnel If you do not have an Express Service Code o...

Страница 70: ...cally using the following addresses World Wide Web http www dell com http www dell com ap for Asian Pacific countries only http www euro dell com for Europe only http www dell com la for Latin American countries Anonymous file transfer protocol FTP ftp1 dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service mobile_support us dell com apsupport del...

Страница 71: ...t on your order For the telephone number to call refer to Dell Contact Num bers found later in this chapter Technical Support Service Dell s industry leading hardware technical support service is available 24 hours a day seven days a week to answer your questions about Dell hardware Our technical support staff pride themselves on their track record more than 90 per cent of all problems and questio...

Страница 72: ...found later in this chapter 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics 4 Include any accessories that belong with the item s being returned power cables software diskettes guides and so on if the return is for credit 5 Pack t...

Страница 73: ...ce and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Make sure that the system documentation is available CAUTION To help prevent the risk of electrical shock disconnect all exter nal devices remove the battery and discon...

Страница 74: ..._________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ _____________________________________...

Страница 75: ... the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as th...

Страница 76: ...2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Ly...

Страница 77: ...3 559 Preferred Accounts Division PAD toll free 1 800 060 889 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna NOTE Customers in Austria call Ger many for technical and customer assistance Home Small Business Sales 01 795 567602 Home Small Business Fax 01 795 67605 Home Small Business ...

Страница 78: ...atus System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct Sales from outside Toronto toll free 1 800 387 5752 Sales Direct Sales from within Toronto 416 758 2200 Sales Federal government ...

Страница 79: ... 45170182 Home Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Web site http support euro dell com E mail den_support dell com Finland Helsinki Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Home Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Web si...

Страница 80: ... 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 9555 TechConnect BBS 06103 766 9666 Switchboard 06103 766 7000 Web site http www dell de support E mail tech_support_germany dell com Hong Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Techn...

Страница 81: ...57782 690 Customer Care 2 57782 555 Sales 2 57782 411 Fax 2 57503530 Switchboard 2 57782 1 Web site http support euro dell com E mail support_italy dell com Japan Kawasaki Technical Support Inspiron toll free 0120 1982 56 or 0088 25 3355 Y2K Support 044 556 4298 Customer Care 044 556 4240 Home and Small Business Group Sales 044 556 3344 Preferred Accounts Division Sales 044 556 3433 Large Corporat...

Страница 82: ...es customer and tech nical assistance Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 9119 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Web site http support euro dell com E mail tech_be dell com Macau NOTE Customers in Ma...

Страница 83: ...les Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Web site http support euro dell com E mail tech_nl dell com New Zealand Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Norway Lysaker NOTE Customers in Norway call Sweden for fax technical support Technical Suppo...

Страница 84: ...oll free 800 6011 053 South Africa Johannesburg Technical Support 011 709 7710 Customer Care 011 709 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site http support euro dell com E mail dell_za_support dell com Southeast Asian Pacific Countries excluding Australia Brunei China Hong Kong Japan Korea Macau Malaysia New Zealand Sin gapore Taiwan and Thailand refer to individua...

Страница 85: ...ll com E mail swe_support dell com Switzerland Geneva Technical Support 0844 811 411 Customer Care 0848 802 802 Fax 022 799 01 90 Switchboard 022 799 01 01 Web site http support euro dell com E mail swisstech dell com Taiwan Technical Support toll free 0080 60 1255 Transaction Sales toll free 0080 651 228 0800 33 556 Corporate Sales toll free 0080 651 227 0800 33 555 Thailand NOTE Customers in Tha...

Страница 86: ... Business Customer Care 0870 906 0010 TechConnect BBS 0870 908 0610 Sales 01344 720000 AutoFax 0870 908 0510 Web site http support euro dell com E mail dell_direct_support dell com Table 4 2 Dell Contact Numbers continued Country City Area Local Number or Department Name or Service Code Toll Free Number 3959ubk1 book Page 18 Monday March 20 2000 4 52 PM ...

Страница 87: ...thorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare Technical Suppor...

Страница 88: ...4 20 Dell Inspiron 5000 Reference and Troubleshooting Guide 3959ubk1 book Page 20 Monday March 20 2000 4 52 PM ...

Страница 89: ...ile microprocessor L1 cache 32 KB internal L2 cache 128 or 256 KB integrated SRAM External bus frequency 66 or 100 MHz Math coprocessor internal to the microprocessor Chip Set and Bus Architecture System chip set Intel mobile 440BX AGP Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits Flash EPROM 4 Mb NOTE For the full name of an abbreviation or acronym used in...

Страница 90: ...ncy 66 or 100 MHz BIOS address F000 0000 Connectors Serial DTE 9 pin connector 16550 compatible 16 byte buffer Parallel 25 hole connector bidirectional normal PS 2 EPP 1 9 or ECP Video 15 hole connector PS 2 keyboard mouse 6 pin mini DIN connector Infrared IrDA 1 1 sensor Expansion docking 240 pin connector Audio microphone in line out and line in connectors TV out S video composite video supporte...

Страница 91: ... input voltage range 2 8 V peak to peak Volume controls keyboard commands volume buttons application pro gram menus Video Video type 64 bit 128 bit hardware accelerated AGP Video controller 4 or 8 MB ATI Mobility P AGP Video memory 4 or 8 MB 125 MHz SGRAM LCD interface 65 MHz LVDS TV support NTSC or PAL in S video and composite modes Display Type Active matrix color TFT Response time typical 80 ms...

Страница 92: ...Width 64 mm 2 52 inch sensor active area Height 47 0 mm 1 85 inch rectangle with 0 5 mm 0 02 inch tabs Weight 15 g 0 52 ounce 0 5 g 0 001 ounce Power Supply voltage 5 V 10 Supply current 4 mA maximum operating current Battery Type lithium ion Dimensions Depth 148 2 mm 5 83 inches Height 23 8 mm 0 94 inch Width 116 2 mm 4 58 inches Weight 0 43 to 0 46 kg 0 98 to 1 01lb Voltage 14 4 VDC NOTE For the...

Страница 93: ...5 at 90 VAC full load Input frequency 50 to 60 Hz Output current 3 5 A continuous Output power 70 W Rated output voltage 19 VDC Dimensions Height 30 mm 1 2 inches Width 62 0 mm 2 4 inches Depth 110 mm 4 3 inches Weight with cables 0 32 kg 0 71 lb Temperature range Operating 0 to 40 C 32 F to 104 F Storage 20 to 65 C 4 F to 149 F 1 Battery performance features such as charge time operating time and...

Страница 94: ...ng a random vibration spectrum that sim ulates shipment by truck Maximum shock Operating 1 52 m sec 60 inches sec less than or equal to a pulse width of 2 ms Storage 2 03 m sec 80 inches sec less than or equal to a pulse width of 2 ms Altitude Operating 0 to 3048 m 0 to 10 000 ft Storage 0 to 12 192 m 0 to 40 000 ft NOTE For the full name of an abbreviation or acronym used in this table see the Gl...

Страница 95: ...for example the system password NOTE When your computer is running the Microsoft Windows 98 Second Edition operating system certain Control Panel settings override system setup program settings For more information see Power Menu found later in this appendix Accessing the System Setup Program NOTICE To avoid data loss save and close any open files and exit any open application programs before you ...

Страница 96: ...tem Setup Program Navigation Keys Key Function F1 System setup program Help information appears or Highlights an item F5 or F6 Changes the setting value F9 Selects the default settings for all settings in the system setup program Esc Exits the system setup program without saving changes or Highlights a system setup program menu item Enter Highlights a submenu item Executes a command on the Exit me...

Страница 97: ... later in this appendix Figure B 1 Main Menu Main PhoenixBIOS Setup Utility Item Specific Help System Devices Security Power Boot Exit System Time System Date Floppy Drive Hard Disk Quiet Boot Video Display Device Television Port Television Type System Memory Extended Memory Service Tag Number 00 06 57 11 09 99 Enabled 4871MB Enabled Simul Enabled NTSC 640 KB 31 KB A2B3C4D5E Visit our WebSite http...

Страница 98: ...tings could cause hardware conflicts Figure B 2 System Devices Menu Main PhoenixBIOS Setup Utility Item Specific Help System Devices Security Power Boot Exit IDE Controller FDD COntroller Internal Touchpad Serial Port Infrared Port Parallel Port Mode Base I O address Interrupt DMA channel Modem Both Enabled Enabled Auto Off Customized ECP 378 IRQ 7 DMA 3 Installed F1 ESC F5 F6 Enter F9 F10 Help Ex...

Страница 99: ...e B 3 Security Menu Main PhoenixBIOS Setup Utility Item Specific Help System Devices Security Power Boot Exit System Password is Set System Password Password on Boot Processor Serial Number Clear Enter Disabled Disabled F1 ESC F5 F6 Enter F9 F10 Help Exit Select Item Select Menu Setup Defaults Save and Exit Change Values Select Sub Menu 3959ubk1 book Page 5 Monday March 20 2000 4 52 PM ...

Страница 100: ...puter has a Mobile Intel Pentium III processor with SpeedStep technology the Power menu has the Intel SpeedStep item Figure B 4 Power Menu Main PhoenixBIOS Setup Utility Item Specific Help System Devices Security Power Boot Exit Power Management Mode Standby Time out Suspend Time out Suspend Mode Resume On Modem Ring Resume On Time of Day Resume Time Intel R SpeedStep TM Customized Disabled Disabl...

Страница 101: ...ecific Help area on the screen Figure B 5 Boot Menu Main PhoenixBIOS Setup Utility Item Specific Help System Devices Security Power Boot Exit Floppy Internal Hard Drive CD ROM DVD F1 ESC F5 F6 Enter F9 F10 Help Exit Select Item Select Menu Setup Defaults Save and Exit Change Values Select Sub Menu 3959ubk1 book Page 7 Monday March 20 2000 4 52 PM ...

Страница 102: ...enu Main PhoenixBIOS Setup Utility Item Specific Help F1 ESC System Devices Security Power Boot Exit Save Changes and Exit Discard Changes and Exit Load Factory Defaults Load Last Saved Values Save Changes F5 F6 Enter F9 F10 Visit our WebSite http www dell com Help Exit Select Item Select Menu Change Values Execute Command Setup Defaults Save and Exit 3959ubk1 book Page 8 Monday March 20 2000 4 52...

Страница 103: ...d action Table C 1 System Error Messages Message Cause Action CMOS battery is dead Replace and run Setup The CMOS battery is dead Call Dell for technical assistance For instructions see Chapter 4 Getting Help Diskette drive error A connector may be loose or the diskette may be faulty If the diskette drive access indicator lights up when you access a file on the diskette but you still get this erro...

Страница 104: ... for technical assistance For instructions see Chapter 4 Getting Help Real time clock error The CMOS battery that supports data stored in NVRAM may be dead Call Dell for technical assistance For instructions see Chapter 4 Getting Help System CMOS checksum bad run Setup The BIOS has been updated CMOS has been corrupted or modified possibly by an application program that changes data stored in CMOS ...

Страница 105: ...stallation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the computer into a different...

Страница 106: ...ating of some configurations to Class A To determine which classification applies to your computer system examine all FCC registration labels located on the bottom or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B ra...

Страница 107: ...an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help The following information is provided on the device or devices covered in this docu ment in compliance with FCC regulations Model number PPM Company name Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock Texas 78682 USA 5...

Страница 108: ... obtaining customer assistance If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any mes sage unless such message clearly cont...

Страница 109: ...ephone communications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas NOTICE Users should not attempt to make such connections the...

Страница 110: ...untries New Zealand Telecom Warnings General The grant of a Telepermit for any item of terminal equipment indicates only that Tele com has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it pro vide any sort of warranty Above all it provides no assurance that any item will work correctly in all res...

Страница 111: ...omply with New Zealand law This requires that at least one party to the conversation is to be aware that it is being recorded In addition the Principles enumerated in the Privacy Act of 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party CE Notice European Union Marking by ...

Страница 112: ... configurations to Class A ITE including peripherals expansion cards printers input output I O devices moni tors and so on integrated into or connected to the system should match the electromagnetic environment classification Class A or B of the computer system To determine which classification applies to your computer system examine the regu latory labels markings see Figures D 1 and D 2 located ...

Страница 113: ...ndard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used near a radio or television receiver in a domestic environment it may cause radio inter ference Install and use the equipment according to the instruction manual Figure D 2 VCCI Class B ITE Regulatory Mark Polish Center for Testing and Certification Notice The equipment should...

Страница 114: ...20 1C 0 1C 412 1 Q V 9 9 0 X1W4 M Y 0 78 01 79 979 9 1 V 19 49 6 9 1 9 1 U 7O1 Z 19 4 9 17 C 0 7 9 79 10 7 9 8 Z 9 8 G N 1W QM 7 2 7 0 U79 219U49 9 7 9 C 8UV 0 79 Z 9 8U7 9 94 C 0W1 9 84 V Z 2 219U49 V 0 4 0Z M _ 9 79 5 0 3 0 149 9 4 V 219U49 9 9 79 5 0 2 0 9 10 ISaPbc dL Ke ISHI JJKLLf aa M 9 0 012 78 9 79 5 0 I 2 V 0 79 4 0 1 7O 2 2 2 V 42 7O1 9 0 79 M g 79 8 0 2 7 19 4 2 79 0 2 V 19 4 2 79 P 9 ...

Страница 115: ...orporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 100 240 VAC Frequency 50 60 Hz System input voltage 20 VDC 3 5 A Input current rating 1 5 A ...

Страница 116: ...or Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 100 240 VAC Frecuencia 50 60 Hz Voltaje de entrada del sistema ...

Страница 117: ...ories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accesso ries or parts that are not installed in the Dell factory or DellWare products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all othe...

Страница 118: ...prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in return ing the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warra...

Страница 119: ...receding text the option you chose will be listed on your invoice Three Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warra...

Страница 120: ...ade by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Coverage During Years Two and Three During the second and third years of this limited warranty Dell will provide on an exchange basis and subject to Dell s Exchange Policy in effect on the date of the exchange replacement parts for th...

Страница 121: ...YOU These provisions apply to Dell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a...

Страница 122: ...e product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell Limitation and Statutory Rights Dell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fu...

Страница 123: ...Getting Help found earlier in this guide or Contacting Dell in the system Help to find the appropriate telephone number for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping cha...

Страница 124: ...y that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is ...

Страница 125: ... Dell contact numbers 4 9 Dell Diagnostics about 2 3 boot device sequence 2 4 Diagnostics Menu 2 5 3 3 exit 2 9 Help menu 2 8 main screen 2 6 starting 2 4 system configuration 2 7 Diagnostics Checklist 4 6 dial tone irregular 2 18 diskette drive cleaning 2 13 troubleshooting 2 13 display troubleshooting 2 14 drivers Windows 2000 about 3 11 audio 3 11 Intel SpeedStep 3 15 software DVD decoder 3 14 ...

Страница 126: ...x troubleshooting 2 18 FCC notice fax branding D 4 modem information D 3 floppy drive See diskette drive G getting help 4 1 grounding procedure ix H hard disk drive installing 1 4 preventing damage 1 4 preventing data loss 1 4 removing 1 4 repackaging 1 6 returning to Dell 1 5 troubleshooting 2 15 hardware conflicts troubleshooting 2 15 help tools Internet 4 2 list of 4 1 hibernate file about 3 2 ...

Страница 127: ...optional upgrades 1 1 order problems 4 3 order status system 4 3 P PC Cards troubleshooting 2 18 PhoenixBIOS Setup Utility See system setup program popup ocx 3 17 port replicator 1 9 product information 4 4 Q Quiet Boot 2 1 R regulatory notices D 1 restarting the computer 2 10 return policy E 7 returning items for credit 4 4 for repair 4 4 under warranty 4 4 S safety instructions ESD prevention ix...

Страница 128: ...7 installing 3 16 system messages C 1 system setup program accessing B 1 boot menu B 7 exit menu B 8 keyboard commands B 2 main menu B 3 system setup program continued menus B 1 power menu B 6 security menu B 5 system devices menu B 4 T TechFax service 4 3 technical support about 4 1 4 3 Inspiron 5000 toll free number U S only 4 19 toll free numbers 4 7 touch pad driver Windows 2000 3 13 driver Wi...

Страница 129: ...Index 5 V video driver Windows 2000 3 12 driver Windows 98 3 6 troubleshooting 2 14 W warranty information E 1 wet computer drying out 2 10 World Wide Web help tools 4 2 3959ubk1 book Page 5 Monday March 20 2000 4 52 PM ...

Страница 130: ...6 Dell Inspiron 5000 Reference and Troubleshooting Guide 3959ubk1 book Page 6 Monday March 20 2000 4 52 PM ...

Страница 131: ...Salinas CONTACT Donna Moore 512 728 3439 EMAIL ADDRESS donna_moore dell com VENDOR Copyright EMF APCC CC BP DATE 3 14 00 COMPUTER SOURCE Dell PC APPLICATION SOFTWARE FrameMaker Version 5 5 2 POSTSCRIPT FILES Yes POSTCRIPT DRIVER USED Linotronic 330 COLOR SEPARATED FILES Yes COMPRESSED TESTED Yes PAGE SIZE 7 5 x 9 inches PAGE ORIENTATION Portrait LINE SCREEN 133 lpi TRANSPORT MEDIA FTP HALFTONES SC...

Страница 132: ... Appendix D Appendix E Index 3959uam1 ps or 3959uem1 ps or 3959uap1 ps or 3959ubp1 ps or 3959ucc1 ps 3959utp1 ps 3959usi1 ps 3959upr1 ps 3959utc1 ps 3959uc11 ps 3959uc21 ps 3959uc31 ps 3959uc41 ps 3959uaa1 ps 3959uab1 ps 3959uac1 ps 3959uad1 ps 3959uae1 ps 3959uix1 ps 2 2 6 4 6 10 22 18 20 6 8 2 12 8 6 11x17 incl blank inside page v x xi xiv xv xx 1 1 1 10 2 1 2 22 3 1 3 18 4 1 4 20 A 1 A 6 B 1 B ...

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