Solving Print Quality Problems
Print Quality Checklist
Print quality problems can be resolved by following the checklist below.
l
Redistribute toner in the toner cartridge (see
"Redistributing Toner"
).
l
Clean the inside of the printer (see
"Cleaning the Interior"
).
l
Adjust the print resolution from the printer properties window (see
"Graphics Tab"
).
l
Ensure that the Toner Save mode is off (see
"Graphics Tab"
).
l
Clear general printing problems (see
"Solving General Printing Problems"
).
l
Install a new toner cartridge and check print quality (see
"Replacing the Toner Cartridge"
).
Printing Quality Problems
The inside of the printer may be dirty or improper paper loading may reduce print quality. See the table below to clear the problem.
The printer prints, but the text
is wrong, garbled, or
incomplete.
The printer cable is loose or defective.
Disconnect the printer cable and reconnect. Try a print job that you
have already printed successfully.
If possible,
attach the cable and
printer to another computer and try a print job that you know
works. Finally, try a new printer cable.
The wrong printer driver was selected.
Check the application's printer selection menu to ensure that your
printer is selected.
The software application is malfunctioning.
Try printing a job from another application.
Pages print, but are blank.
The toner cartridge is defective or out of toner.
Thoroughly shake the toner,
if necessary
. See
"Redistributing
Toner"
.
If necessary
, replace the toner cartridge.
The file may have blank pages.
Check the file to ensure that it does not contain blank pages.
Some parts, such as the controller or the board, may
be defective.
Contact a service representative.
When you are using Window
98, the illustrations print
incorrectly in Adobe Illustrator.
The setting in the software application is wrong.
Print the document by selecting
Download as Bit Image
in the
Advanced Options
window of
Graphics
properties.
Condition
Suggested Solutions
Light or faded print
If a vertical white streak or faded area appears on the page:
•
The toner supply is low. You may be able to temporarily extend the life of the toner
cartridge. See
"Redistributing Toner"
.
If this does not improve print quality,
install a new
toner cartridge.
•
The paper may not meet paper specifications; for example, the paper is too moist or
too rough. See
"Paper Specifications"
.
•
If the entire page is light,
the print resolution setting is too low or the Toner Save mode
is on. Adjust the print resolution and turn the Toner Save mode off. See
"Graphics Tab"
.
•
A combination of faded or smeared defects may indicate that the toner cartridge needs
cleaning. See
"Cleaning the Interior"
.
Toner specks
•
The paper may not meet specifications; for example, the paper is too moist or too
rough. See
"Paper Specifications"
.
•
The transfer roller may be dirty. Clean the inside of the printer. See
"Cleaning the
Interior"
.
•
The paper path may need cleaning. See
"Cleaning the Interior"
.
Dropouts
If a faded areas, generally rounded, occur randomly on the page:
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