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

Troubleshooting

Touchscreen Problems

Specific

Symptoms

Touch report
error

What You

Experience

Touch function
miss alignment
or no touch
function

Possible Solutions

•

Use the Dell provided USB cable to connect
your computer.

•

Make sure the power cable has a ground pin.

•

Unplug and replug the power cable from the
power adapter to allow auto-recalibration of
the touch module.

•

Make sure computer support USB 2.0 or later.

•

If the display cannot be detected by the
computer, power off/on the monitor or
unplug and replug the USB cable.

•

Wipe softly to clean the dust on the six sensor
lens with soft and clean cloth when touch
function miss alignment or no touch function.

Touch screen
non-responsive
in power-save
mode

Cannot wake
up monitor
and computer
by using touch
in power-save
mode

Access Device Manager, expand HID
Interface Device under Human Device.

Right click HID- compliant device, click
Properties and select the check-box to allow
the device to wake the computer.

Cursor does

Open Control Panel, open Hardware and

Windows 7 and

Sound, and then open Tablet PC Settings.

not accurately
follow your

Windows 8

Select Calibration.

finger when

Calibration

you touch the

Follow the instructions to recalibrate your

screen

NOTE:

When the monitor is in Sleep mode, move the mouse, press any key on

the keyboard, or double-tap firmly on the screen to wake up the monitor.

Содержание E2014T

Страница 1: ...User s Guide Dell E2014T Regulatory model E2014Tt ...

Страница 2: ... these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in th...

Страница 3: ...17 Maintenance Guidelines 17 Setting Up the Monitor 18 Attaching the Stand 18 Connecting Your Monitor 19 Organizing Cables 20 Removing the Stand 20 Wall Mounting Optional 21 Operating the Monitor 22 Side Panel Controls 22 Front Panel Button 23 Using the On Screen Display OSD Menu 24 Setting the Maximum Resolution 35 Tilt 36 Troubleshooting 36 Self Test 36 ...

Страница 4: ...sal Serial Bus USB Specific Problems 44 Appendix 45 Safety Instructions 45 FCC Notices U S Only and Other Regulatory Information 45 Contacting Dell 45 Setting Display Resolution to 1600 X 900 maximum 46 Downloading Latest Video Drivers 46 Setting up Dual Monitors 47 Display Styles For Multiple Monitors 52 ...

Страница 5: ...omponents and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand see the documentation for the stand Monitor Stand Power cable varies by country HDMI cable About Your Monitor 5 ...

Страница 6: ...6 About Your Monitor USB cable enables touch screen function on the monitor Screen cleaning cloth Velcro strap Quick Setup Guide Drivers and Documentation Media Product and Safety Information Guide ...

Страница 7: ...ort On Screen Display OSD controls for easy setup and screen optimization Security cable slot Stand lock INF file Image and color matching ICM file Dell Display Manager software and product documentation included in the media shipped with your monitor Asset management capability Energy Star compliant EPEAT Gold compliant BFR PVC reduced Arsenic free glass and mercury free panel Real time energy ga...

Страница 8: ... see Operating the Monitor Power On Off button with indicator light Back View Label Description Use 100 mm x 100 mm Wall mount monitor using 1 VESA mounting holes 100 mm x 100 mm VESA compatible under VESA cover wall mount kit Regulatory label Lists the regulatory approvals Stand release button Releases the stand from the monitor 2 3 ...

Страница 9: ...power cord port Connect the power cable Connect a DisplayPort cable from your computer to DisplayPort port the monitor Connect your computer with HDMI cable or HDMI MHL port portable device with MHL cable optional To connect your computer to the monitor using a VGA port VGA cable optional Connect speakers to playback audio coming through HDMI or DisplayPort audio channels Audio line out port Only ...

Страница 10: ... Panel type TN Viewable image Diagonal 49 41 cm 19 5 inches Horizontal Active Area 432 00 mm 17 01 inches Vertical Active Area 239 76 mm 9 44 inches Area 103576 32 mm2 160 54 inch2 Pixel pitch 0 27 mm H x 0 27 mm W Viewing angle Horizontal 170 degrees typical Vertical 160 degrees typical Luminance Panel 250 cd m2 typical Monitor 225 cd m2 typical Contrast ratio 1000 1 typical Dynamic contrast rati...

Страница 11: ...NOTE When the monitor is in Sleep mode move the mouse press any key on the keyboard or double tap firmly on the screen to wake up the monitor Resolution Horizontal scan range 30 kHz to 83 kHz automatic Vertical scan range 56 Hz to 75 Hz automatic Maximum resolution 1600 x 900 at 60 Hz Video display capabilities 480p 576p 720p 1080p and 1080i Electrical Video input signals DisplayPort 1 2 HDMI MHL ...

Страница 12: ... Sync Polarity Horizontal Pixel Clock Display Mode Frequency Horizontal Frequency kHz MHz Hz Vertical 720 x 400 31 5 70 0 28 3 640 x 480 31 5 60 0 25 2 640 x 480 37 5 75 0 31 5 800 x 600 37 9 60 0 40 0 800 x 600 46 9 75 0 49 5 1024 x 768 48 4 60 0 65 0 1024 x 768 60 0 75 0 78 8 1152 x 864 67 5 75 0 108 0 1280 x 1024 64 0 60 0 108 0 1280 x 1024 80 0 75 0 135 0 1600 x 900 60 0 60 0 97 8 Physical Cha...

Страница 13: ...with packaging 6 07 kg 13 35 lb Weight with stand assembly 4 89 kg 10 76 lb and cables Weight without stand assembly For wall mount or VESA 3 43 kg 7 55 lb mount considerations no cables Weight of stand assembly 1 08 kg 2 38 lb Power Management Modes If you have VESA s DPM compliance display card or software installed in your PC the monitor can automatically reduce its power consumption when not i...

Страница 14: ...Inactive Inactive Blank Brething white Less than 0 5 W mode Switch off Off Less than 0 5 W NOTE This monitor is ENERGY STAR compliant NOTE Zero power consumption in OFF mode can only be achieved by disconnecting the power cable from the monitor The OSD functions only in the normal operation mode If you press any button is pressed in Active off mode the following message is displayed ...

Страница 15: ... 14 V sync 7 GND G 15 DDC clock GND B HDMI Pin 19 pin Side of the monitor Pin 19 pin Side of the monitor Number connector Number connector 1 TMDS Data 2 11 TMDS Clock Shield 2 TMDS Data 2 Shield 12 TMDS Clock 3 TMDS Data 2 13 Floating 4 TMDS Data 1 14 Floating 5 TMDS Data 1 Shield 15 DDC Clock SDA 6 TMDS Data 1 16 DDC Data SDA 7 TMDS Data 0 17 Ground 8 TMDS Data 0 Shield 18 5 V Power 9 TMDS Data 0...

Страница 16: ...HPD 9 ML2 n 19 DP_PWR Return 10 ML3 p 20 3 3 V DP_PWR Universal Serial Bus USB This section gives you information about the USB ports available on your monitor Your computer has the following USB ports 1 upstream 2 downstream NOTE The USB ports on this monitor are USB 2 0 compliant Transfer speed Data Rate Power Consumption Hi Speed 480 Mbps 2 5 W each port maximum Full speed 12 Mbps 2 5 W each po...

Страница 17: ...ngs see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state These are hard to see and do not affect the display quality or usability For more information on Dell Monitor Quality and Pixel Policy see dell com support monitors Maintenance Guidelines Cleaning Your Monit...

Страница 18: ...cuff marks To help maintain the best image quality on your monitor use a dynamically changing screen saver and turn off your monitor when not in use Setting Up the Monitor Attaching the Stand NOTE The stand is detached from monitor when it is shipped from the factory NOTE If you purchased a different stand for your monitor see the documentation for that stand for setup instructions To attach the m...

Страница 19: ...f your computer and disconnect the power cable from the wall outlet 2 Connect the USB cable and only one of the following display cables to your computer VGA cable DisplayPort cable or HDMI cable NOTE Do not connect multiple display cables to the same computer Connecting the VGA Cable Connecting the DisplayPort Cable Connecting the HDMI Cable Setting Up the Monitor 19 ...

Страница 20: ... you connect all necessary cables to your monitor and computer use the cable management slot to organize the cables Removing the Stand NOTE To avoid scratching on the LCD screen while removing the stand make sure that the monitor is placed on a clean surface NOTE If you purchased a different stand for your monitor see the documentation for that stand for setup instructions ...

Страница 21: ...tible wall mounting kit 1 Place the monitor on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws that secure the back cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that came with the wall mounting kit NOTE For use only with UL listed wall mount...

Страница 22: ...preset color modes Shortcut key Preset Modes Use this button to directly access the Brightness Contrast menu Shortcut key Brightness Contrast Use this button to launch the On Screen Display OSD and select options in the OSD See Accessing the Menu System Menu Use this button to go back to the main menu or exit the OSD main menu Exit Use this button to turn the monitor turn on or turn off the monito...

Страница 23: ...he monitor to adjust the image settings Button Description Use the Up increase and Down decrease keys to adjust items in the OSD menu Up Down Use the OK key to confirm your selection OK Use the Back key to go back to the previous menu Back Setting Up the Monitor 23 ...

Страница 24: ...ress the and buttons to move between the OSD menu options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according...

Страница 25: ...100 Press the button to increase brightness Press the button to decrease brightness NOTE Brightness control is disabled during Screen dim in PowerNap option when screen saver is activated Contrast Press the button to increase contrast and Press the button to decrease contrast between 0 and 100 Adjust Brightness first and then adjust Contrast only if further adjustment is necessary Contrast adjusts...

Страница 26: ... tune your monitor by using the Pixel Clock and Phase controls under Displays Settings The following dialog appears on a black screen as the monitor automatically adjusts to the current input NOTE In most cases Auto Adjust produces the best image for your configuration NOTE Auto Adjust feature option is only available when your monitor is connected using the VGA cable Use the Input Source menu to ...

Страница 27: ... connecting using the HDMI MHL 1 cable Select HDMI MHL 2 and press when your computer HDMI MHL 2 and monitor are connecting using the HDMI MHL 2 cable Use the Color Settings menu to adjust the monitor s color settings Color Settings Allows you to set the video input mode to RGB Select this option if your monitor is connected to a Input Color Format computer or DVD player using the VGA and HDMI cab...

Страница 28: ...tint Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the Red Green and Blue values and create your own preset color mode Image Enhance Hue Automatically sharpen images enhance hues and boost color contrast to enhance image clarity NOTE Image Enhance is only available for Standard Multimedia Movie and Game modes Shift color of video image to green or pu...

Страница 29: ...mage Horizontal Position Use the and buttons to change the image position Adjusts the vertical position of the image Vertical Position Use the and buttons to change the image position Makes the image look sharper or softer Sharpness Use or to adjust the sharpness The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Pixel Clock Use the and buttons to adjust for ...

Страница 30: ...tor will consume overall less power compared to when Energy Smart is turned off NOTE Under Energy Smart mode the energy usage bar will decrease when transitioning from bright scenes to darker scenes The energy usage bar will increase when transitioning from dark scenes to bright scenes System Monitor status On Standby Off Monitor with On On Off upstream Disabled Disabled Disabled USB connected Off...

Страница 31: ...tive after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Timer Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Lock function Either soft lock through OSD menu or hard lock Press and hold the button above power button for 10 sec Unlock function Only hard unlock Press and h...

Страница 32: ...el Command Interface allows you to adjust the monitor settings using software on your computer Enable this feature for best user experience and optimum performance of your monitor Select Disable to turn off this feature LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Select Enable to start the process ...

Страница 33: ...CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults Personalize Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and set as shortcut key Reset Personalization Restores shortcut keys to factory defaults Setting Up the Monitor 33 ...

Страница 34: ...iving from the computer See Specifications for the frequency ranges addressable by this monitor Recommended mode is 1600 x 900 The following message before the DDC CI function is disabled The following message is displayed when monitor enters Power Save mode Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the following mes...

Страница 35: ...shooting Setting the Maximum Resolution In Windows Vista Windows 7 or Windows 8 1 For Windows 8 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Screen resolution 3 Click the dropdown list of the Screen resolution and select 1600 x 900 4 Click OK If you do not see 1600 x 900 as an option you may need to update your graphics driver See Appendix Settin...

Страница 36: ...is functioning properly If your monitor and computer are properly connected but the monitor screen remains dark run the monitor self test by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug all video cables from the back of computer 3 Turn on the monitor The floating dialog box appears on the screen against a black background if the monitor cannot sense a video...

Страница 37: ...ets disconnected or damaged 4 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the self test check your video controller and computer it shows monitor has a problem Troubleshooting 37 ...

Страница 38: ...itor The monitor enters the self test mode 3 Press and hold button 1 and Button 4 simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press button 4 again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat step 5 and step 6 to inspect the display in green blue black white and text screens The test is complet...

Страница 39: ...orts Run the built in diagnostics Make sure the correct input source is selected using the Input Source Select button Perform Auto Adjust using OSD Adjust the Phase and Pixel Clock using OSD Picture is Eliminate video extension cables Poor Focus fuzzy blurry or Reset the monitor to factory settings ghosting Change the video resolution to the correct aspect ratio 16 9 Shaky Jittery Video Missing Pi...

Страница 40: ...s Run the built in diagnostics Screen is Synchronization scrambled or Problems appears torn Reset the monitor to factory settings Perform Auto Adjust using OSD Adjust Phase and Pixel Clock using OSD Perform monitor self test check to determine if the problem appears in self test mode Check for bent or broken pins on the display cable and the ports Restart the computer in safe mode Make sure the di...

Страница 41: ... Color Format to PC RGB or YPbPr in the Advance Setting OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management feature to turn off the monitor at all times when not in use for more information see Power Management Modes Use a dynamically changing s...

Страница 42: ... soft and clean cloth when touch function miss alignment or no touch function Touch screen non responsive in power save mode Cannot wake up monitor and computer by using touch in power save mode 1 Access Device Manager expand HID Interface Device under Human Device 2 Right click HID compliant device click Properties and select the check box to allow the device to wake the computer Cursor does 1 Op...

Страница 43: ...essed No picture the light is white Check the signal source Make sure the computer is not in power saving mode by moving the mouse or pressing a key on the keyboard Make sure your computer or other video output device is powered on and playing video media Make sure the display cable connecting the monitor to the computer is connected properly and is secure Unplug and replug the display cable Resta...

Страница 44: ...rn off and turn on the monitor Reboot the computer Some USB devices require higher electric current connect the device directly to the computer system High Speed High Speed USB 2 0 USB 2 0 peripherals interface is working slowly slow or not working at all Check that your computer is USB 2 0 compliant Some computers have USB 2 0 ports Ensure that the correct USB port is used Disconnect and reconnec...

Страница 45: ...at dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sale...

Страница 46: ... resolution to 1600 x 900 4 Click OK Downloading Latest Video Drivers Dell computer 1 Go to dell com support enter the Service Tag of your computer and download the latest driver for your video card 2 After installing the drivers try setting the resolution to 1600 x 900 again If you are unable to set the resolution to 1600 x 900 even after updating the video drivers contact Dell technical support ...

Страница 47: ... x 900 again If you are unable to set the resolution to 1600 x 900 contact the manufacturer of your computer or consider purchasing a graphics adapter that supports the resolution of 1600 x 900 Setting up Dual Monitors Connect the external monitor s to your computer and follow any of the below setup method Using keyboard shortcut 1 Press the Windows key P on your keyboard 2 While holding down the ...

Страница 48: ...click on the desktop and click Personalize 2 Click Display Settings 3 Click Identify Monitors and select the appropriate options NOTE If your computer does not detect the second monitor restart your computer and repeat step 1 to step 3 48 Appendix ...

Страница 49: ...creen resolution 2 Click Multiple displays to choose a display selection If you do not see the additional monitor listed click Detect NOTE If your computer does not detect the second monitor restart your computer and repeat step 1 to step 3 Appendix 49 ...

Страница 50: ...Windows 8 1 From the Start screen select Desktop tile to switch to the classic Windows desktop 2 Right click on the desktop and click Screen resolution 50 Appendix ...

Страница 51: ...displays to choose a display selection If you do not see the additional monitor listed click Detect NOTE If your computer does not detect the second monitor restart your computer and repeat step 1 to step 3 Appendix 51 ...

Страница 52: ...oose to duplicate extend or use only one of the monitors Duplicate displays This option shows the same content on all monitors The resolution of all monitors is set to match the monitor with the minimum resolution Windows Vista DUPLICATE NOT AVAILABLE Windows 7 Windows 8 52 Appendix ...

Страница 53: ...can be set independently You can set the relative position of the displays you can match the location of the screen relative to the physical placement of the monitors such as left right top bottom and so on To set the position drag the monitor icons to the desired position Windows Vista Windows 7 Appendix 53 ...

Страница 54: ... of the monitors connected to your computer or in case of laptop the built in display or the external display This option is generally used when a laptop with a lower resolution display is connected to a higher resolution external display and you want to see the content only on the external monitor Windows Vista 54 Appendix ...

Страница 55: ...II k andtap P Make text and otherittms largtr or smaller What d1splay settmgs should I choose Change the appearance of your displays j1 Mob le PC Otsplay I RHolution 101 768 Orientation landscape Connect to a projector or prHs the II key andtap P Make text and otherrtems larger or smaller What display sdt1ngs should I choose Windows 7 Appendix 55 ...

Страница 56: ...e cornl Ktt m or prH5 the Windo N5Iogo k ey II P Make text and other rtems largtf or smalltf Whatd splay ettingsshouldlchoost Change thf appearanceofyour displays Display RHolution 1366 768 Orientation landKape n alchanges ProJKI to a sKond 5c rt m orprHs the Windows logo by II P Mab tt XI andotht rite m5largeror5malle r What d q l y t tt ng hould Ichoo e OK OK e II StarchControiPintl pI Cancel o ...

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