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Notes, cautions, and warnings

NOTE:

A NOTE indicates important information that helps you make better use of your product.

CAUTION:

A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING:

A WARNING indicates a potential for property damage, personal injury, or death.

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Содержание Alienware m17

Страница 1: ...Alienware m17 Service Manual Regulatory Model P37E Regulatory Type P37E001 June 2022 Rev A02 ...

Страница 2: ...mage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...er 17 Procedure 17 Chapter 7 Replacing the base cover 20 Procedure 20 Chapter 8 Removing the battery half length 23 Prerequisites 23 Procedure 23 Chapter 9 Replacing the battery half length 24 Procedure 24 Post requisites 24 Chapter 10 Removing the battery full length 25 Prerequisites 25 Procedure 25 Chapter 11 Replacing the battery full length 26 Procedure 26 Post requisites 26 Chapter 12 Removin...

Страница 4: ...rd 40 Procedure to remove M 2 2280 card 42 Chapter 19 Replacing the solid state drive Intel Optane 43 Procedure to replace M 2 2230 card 43 Procedure to replace M 2 2280 card 45 Post requisites 46 Chapter 20 Removing the coin cell battery 47 Prerequisites 47 Procedure 47 Chapter 21 Replacing the coin cell battery 48 Procedure 48 Post requisites 48 Chapter 22 Removing the touchpad 49 Prerequisites ...

Страница 5: ...64 Chapter 30 Removing the speakers 65 Prerequisites 65 Procedure 65 Chapter 31 Replacing the speakers 66 Procedure 66 Post requisites 66 Chapter 32 Removing the display assembly 67 Prerequisites 67 Procedure 67 Chapter 33 Replacing the display assembly 70 Procedure 70 Post requisites 71 Chapter 34 Removing the display bezel 72 Prerequisites 72 Procedure 72 Chapter 35 Replacing the display bezel 7...

Страница 6: ... back cover and antenna assembly 84 Prerequisites 84 Procedure 84 Chapter 43 Replacing the display back cover and antenna assembly 85 Procedure 85 Post requisites 85 Chapter 44 Removing the system board 86 Prerequisites 86 Procedure 86 Chapter 45 Replacing the system board 89 Procedure 89 Post requisites 90 Entering the Service Tag in the BIOS setup program 91 Chapter 46 Removing the power button ...

Страница 7: ...xecution Engine Interface 108 Intel Virtual Button driver 108 Wireless and Bluetooth drivers 108 Chapter 55 System setup 109 System setup 109 Entering BIOS setup program 109 Navigation keys 109 Boot Sequence 109 System setup options 110 Clearing CMOS settings 113 Clearing BIOS System Setup and System passwords 114 Chapter 56 Troubleshooting 115 Updating the BIOS in Windows 115 Updating the BIOS us...

Страница 8: ...Chapter 57 Getting help and contacting Dell 119 8 Contents ...

Страница 9: ... Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your compute...

Страница 10: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 10 After working inside your computer ...

Страница 11: ...ll tab not the cable itself Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending the connector pins When connecting cables ensure that the ports and the connectors are correctly oriented and aligned CAUTION Press and eject any installed card from the media card reader ...

Страница 12: ...ng wire Never use wireless wrist straps Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to d...

Страница 13: ...bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do not lift greater than 50 pounds Always obtain additional resources or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offs...

Страница 14: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 4 14 Recommended tools ...

Страница 15: ...t Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2 5x9 8 Battery Half length Palm rest assembly M2x5 4 Battery Full length Palm rest assembly M2x5 6 Hard drive assembly Palm rest assembly M2x5 4 Fans Heat sink M2x3 2 Heat sink assembly System board and fan M2x3 4 Wireless card bracket System board M2x3 1 Solid state drive bracket Palm rest assembly M2x3 1 Solid state dri...

Страница 16: ... adapter port System board and palm rest assembly M2 5x4 5 1 Power button board Palm rest assembly M2x3 3 USB Type C port bracket System board M2x3 1 System board Palm rest assembly M2x3 6 Keyboard bracket Palm rest assembly M1 2x2 4 8 Keyboard Palm rest assembly M1 2x1 9 33 16 Screw list ...

Страница 17: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the four captive screws on the base cover 2 Remove the six screws M2 5x9 that secure the base cover to the palm rest assembly 3 Remove the two screws M2 5x9 from the back that secure the base cover to the palm rest assembly 4 Rotate the base cover from front to back a...

Страница 18: ...5 Using the pull tab disconnect the battery cable from the system board 18 Removing the base cover ...

Страница 19: ...6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power Removing the base cover 19 ...

Страница 20: ...er After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 2 Rotate the cover from back to front and place the base cover on the palm rest assembly 7 20 Replacing the base cover ...

Страница 21: ...ews on the base cover 4 Replace the six screws M2 5x9 that secure the base cover to the palm rest assembly 5 Replace the two screws M2 5x9 in the back that secure the base cover to the palm rest assembly Replacing the base cover 21 ...

Страница 22: ...22 Replacing the base cover ...

Страница 23: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the battery cable from the system board applicable only if not disconnected earlier 2 Remove the four screws M2x5 that secure the battery to the palm rest assembly 3 Lift the battery o...

Страница 24: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2x5 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post requisites Replace t...

Страница 25: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the battery cable from the system board applicable only if not disconnected earlier 2 Remove the six screws M2x5 that secure the battery to the palm rest assembly 3 Lift the battery of...

Страница 26: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the six screws M2x5 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post requisites Replace th...

Страница 27: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure NOTE The hard drive is not available on systems shipped with 6 ...

Страница 28: ...e the four screws M3x3 that secure the hard drive bracket to the hard drive 5 Lift the hard drive off the hard drive bracket 6 Disconnect the interposer from the hard drive assembly 28 Removing the hard drive ...

Страница 29: ...Removing the hard drive 29 ...

Страница 30: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure NOTE The hard drive is not available on systems shipped with 6 cell full length battery 1 Connect the interposer to the hard drive assembly 2 Place the hard drive bracket on the hard drive and...

Страница 31: ...th the screw holes on the palm rest assembly 5 Replace the four screws M2x5 that secure the hard drive assembly to the palm rest assembly 6 Connect the hard drive cable to the system board Post requisites Replace the base cover Replacing the hard drive 31 ...

Страница 32: ...r working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the memory modules on your computer 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from ...

Страница 33: ...Removing the memory modules 33 ...

Страница 34: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall ...

Страница 35: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on your computer 2 Remove the screw M2x3 that secures the wireless card bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Slide and remove the wireless card from the wireless car...

Страница 36: ...36 Removing the wireless card ...

Страница 37: ...lace any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replace the wireless card bracket on the wireless card 3 Ali...

Страница 38: ...5 Route the antenna cables on to the securing clips on the system board 38 Replacing the wireless card ...

Страница 39: ...Post requisites Replace the base cover Replacing the wireless card 39 ...

Страница 40: ...the system may have up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these ...

Страница 41: ...st assembly 4 Slide and remove the M 2 2230 card along with the bracket from the M 2 slot on the system board 5 Remove the screw M1 6x2 that secures the M 2 2230 card to the card bracket 6 Lift the M 2 2230 card off the card bracket Removing the solid state drive Intel Optane 41 ...

Страница 42: ...If these configurations are installed After Point of Sale APOS contact Dell support for the thermal shield NOTE Depending on the number of M 2 cards installed at Point of Sale the thermal shield installed in the computer may be a full shield or a half shield If two M 2 cards are installed After Point of Sale APOS contact Dell support for the full thermal shield 1 Remove the two screws M2x3 that se...

Страница 43: ...30 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are installed After Point of Sale APOS contact Dell support for the thermal shield NOTE D...

Страница 44: ... thermal shield with the screw holes on the palm rest assembly and system board 7 Replace the two screws M2x3 that secure the M 2 thermal shield to the palm rest assembly and system board 44 Replacing the solid state drive Intel Optane ...

Страница 45: ...S contact Dell support for the thermal shield NOTE Depending on the number of M 2 cards installed at Point of Sale the thermal shield installed in the computer may be a full shield or a half shield If two M 2 cards are installed After Point of Sale APOS contact Dell support for the full thermal shield 1 Align the notch on the M 2 2280 card with the tab on the M 2 card slot on the system board 2 Sl...

Страница 46: ...Post requisites Replace the base cover 46 Replacing the solid state drive Intel Optane ...

Страница 47: ...ory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites Remove the base cover Procedure 1 Disconnect the coin cell battery from the system board 2 Peel the tape that secures the coin c...

Страница 48: ...tructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Adhere the tape that secures the coin cell battery cable to the palm rest assembly 3 Connect the coin cell battery cable to the system board Post requisites Replace the base ...

Страница 49: ...practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Remove the four screws M2x2 5 that secure the touchpad to the palm rest assembly 3 Slide the touchpad along ...

Страница 50: ... regulatory_compliance Procedure 1 Slide and place the touchpad into the slot on the palm rest assembly 2 Replace the four screws M2x2 5 that secure the touchpad to the palm rest assembly NOTE Turn the computer over and open the display Ensure that the touchpad is equally aligned along all four sides 3 Slide the touchpad cable into the connector on the system board and close the latch to secure th...

Страница 51: ...eat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites Remove the base cover Procedure 1 Disconnect the left fan cable from the system board 2 Disconnect the right fan cable from the system board 3 Remove the four screws ...

Страница 52: ...6 Remove the fans 52 Removing the heat sink ...

Страница 53: ...rocessor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Replace the fans 2 Place the heat sink assembly on the system board and align the screw holes on the heat sink assembly with the screw holes on the system board 3 Tighten the captive screws in the sequential order 1 2 3 4 5 ...

Страница 54: ...Post requisites Replace the base cover 54 Replacing the heat sink ...

Страница 55: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 5 in Removing the heat sink Procedure 1 Remove the two screws M2x3 that secure the fans to the heat sink 2 Peel the tape securing the left fan to the heat sink 3 Turn the heat sink assembly over 4 Peel the Mylar securi...

Страница 56: ...56 Removing the fans ...

Страница 57: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the fans on the heat sink and align the screw holes on the fans to the screw holes on the heat sink 2 Adhere the Mylar that secures the fans to the heat sink 3 Turn over the heat sink assembly 4 Adhere the Mylar that secures the fan to the heat sink 5 Replace the two ...

Страница 58: ...Post requisites 1 Follow the procedure from step 2 to step 6 in Replacing the heat sink 2 Replace the base cover 58 Replacing the fans ...

Страница 59: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel the tape that secures the I O board cable to the palm rest assembly 2 Peel the tape that secures the I O board connector latch to the I O board 3 Open the latch and disconnect the I O board cable from the I O board 4 Remove the two screws M2x5 that secure the I O ...

Страница 60: ...Procedure 1 Peel the tape that secures the I O board cable to the I O board 2 Open the latch and disconnect the I O board cable from the I O board 60 Removing the I O board ...

Страница 61: ...3 Remove the screw M2x5 that secures the I O board to the palm rest assembly 4 Lift the I O board off the palm rest assembly Removing the I O board 61 ...

Страница 62: ...62 Removing the I O board ...

Страница 63: ...gulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the USB ports on the I O board with the slots on the palm rest assembly 2 Align the screw hole on the I O board with the screw hole on the palm rest assembly and replace the screw M2x5 that secures the I O board to the palm rest assembly 3 Connect the I O board cable to the connector on the I O board and close th...

Страница 64: ...Post requisites Replace the base cover 64 Replacing the I O board ...

Страница 65: ...ulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing and remove the speaker cable from the routing ...

Страница 66: ...e NOTE If the rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest assembly 2 Route the speaker cable through the routing guides on the palm rest assembly 3 Connect the speaker cable to the system board Post requisites 1 Follow ...

Страница 67: ...es 1 Remove the base cover 2 Remove the wireless card Procedure 1 Remove the two screws M2x3 that secure the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket off the palm rest assembly 3 Lift the power adapter port off the palm rest assembly moving it away from the display hinge 4 Peel the tape that secures the camera cable to the system board and disconne...

Страница 68: ...e table 8 Remove the two screws M2 5x4 5 that secures the display hinges to the palm rest assembly 9 Rotate the display assembly inward and lift up and away from the palm rest assembly After performing all the steps you are left with the display assembly 68 Removing the display assembly ...

Страница 69: ...Removing the display assembly 69 ...

Страница 70: ...Open the hinges to 90 degree and place the display assembly on the palm rest assembly by rotating outward 2 Replace the two screws M2 5x4 5 that secures the display hinges to the palm rest assembly 3 Close the display and place the computer on a clean and flat surface 4 Slide the display cable into the connector on the system board and close the latch to secure the cable 5 Adhere the tape that sec...

Страница 71: ...e power adapter port aligning the screw holes on the power adapter port to the screw holes on the palm rest assembly 9 Replace the two screws M2x3 that secure the power adapter port bracket to the palm rest assembly Post requisites 1 Replace the wireless card 2 Replace the base cover Replacing the display assembly 71 ...

Страница 72: ...ry_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Using a plastic scribe unhook and release the sides of the display bezel from the display assembly as shown in the image in the following order Top camera Left Right Bottom Alienware logo NOTE Note the l...

Страница 73: ...ions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align and place the display bezel onto the display assembly and snap it into place in the following order Bottom Alienware logo Right Left Top camera Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace the...

Страница 74: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Open the latch and disconnect the camera cable from the camera 2 Pe...

Страница 75: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the guiding pins for alignment adhere the camera to the display assembly 2 Connect the camera cable to the camera and close the latch to secure the cable Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireles...

Страница 76: ...y Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Remove the ten screws M2 5x4 5 that secure the display hinges to the display assembly 2 Remove the plastic hinge cover from the l...

Страница 77: ...Removing the display hinges 77 ...

Страница 78: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display assembly 2 Replace the plastic hinge covers on the left and right hinges along with the display cable 3 Replace the ten screws M2 5x4 5 that secure the display hinges to the display assembly Post requisites 1 Replace the display bez...

Страница 79: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface 1 Remove the four screws M2x3 that secure the display panel to the display back cover and an...

Страница 80: ...to the display panel 4 Open the latch and disconnect the display cable from the display panel 5 Lift the display panel from the display back cover and antenna assembly After performing all the steps you are left with the display panel 80 Removing the display panel ...

Страница 81: ...Removing the display panel 81 ...

Страница 82: ...com regulatory_compliance Procedure 1 Place the bottom edge of the display panel at the base of the display back cover and antenna assembly 2 Slide the display cable into the connector on the display panel and close the latch to secure the cable 3 Adhere the tape that secures the display cable connector latch to the display panel 4 Turn over the display panel and gently place it on the display bac...

Страница 83: ...Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replace the base cover Replacing the display panel 83 ...

Страница 84: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the display panel Procedure NOTE Ensure that the display assembly is placed on a clean and flat surface After performing all the pre requisites you are left...

Страница 85: ...instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a clean and flat surface Post requisites 1 Replace the display panel 2 Replace the display bezel 3 Replace the display assembly 4 Replace the wireless card 5 Replace the base co...

Страница 86: ...moving the hard drive 4 Remove the memory modules 5 Remove the wireless card 6 Remove the solid state drive Intel Optane 7 Follow the procedure from step 1 to step 5 in Removing the heat sink Procedure 1 Peel the tape that secures the I O board connector latch to the system board 2 Open the latch and disconnect the I O board cable from the system board 3 Disconnect the coin cell battery from the s...

Страница 87: ...x3 that secure the system board to the palm rest assembly 16 Gently release the ports on the system board from the slots on the palm rest assembly and lift the system board off the palm rest assembly Removing the system board 87 ...

Страница 88: ...88 Removing the system board ...

Страница 89: ...d removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Slide the ports on the system board into the slots on the palm rest assembly and align the screw holes on the system board with the screw holes on the palm rest assembly 2 Replace the six screws M2x3 that secure the system board to ...

Страница 90: ...e tape that secures the camera cable to the system board 14 Connect the coin cell battery to the system board 15 Connect the I O board cable to the system board and close the latch to secure the cable 16 Adhere the tape that secures the I O board cable connector latch to the system board Post requisites 1 Follow the procedure from step 2 to step 6 in Replacing the heat sink 2 Replace the solid sta...

Страница 91: ...uter 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer Replacing the system board 91 ...

Страница 92: ... Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Follow the procedure from step 1 to step 5 in Removing the heat sink 6 Remove the solid state drive Intel Optane 7 Remove the system board Procedure 1 Peel the Mylar off the power...

Страница 93: ...Removing the power button board 93 ...

Страница 94: ...ll com regulatory_compliance Procedure 1 Align the screw holes on the power button board with the screw holes on the palm rest assembly 2 Replace the three screws M2x3 that secure the power button board to the palm rest assembly 3 Adhere the Mylar to the power button board Post requisites 1 Replace the system board 2 Replace the solid state drive Intel Optane 3 Follow the procedure from step 2 to ...

Страница 95: ...6 Replace the battery half length or the battery full length whichever applicable 7 Replace the base cover Replacing the power button board 95 ...

Страница 96: ... the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Remove the solid state drive Intel Optane 6 Follow the procedure from step 1 to step 5 in Removing the heat sink 7 Remove the system board Procedure 1 Remove the two screws M2 5x4 5 that secure the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket off the palm rest ...

Страница 97: ...Removing the power adapter port 97 ...

Страница 98: ... 1 Route the power adapter port cable through the routing guides on the palm rest assembly 2 Adhere the Mylar to the power button board 3 Place the power adapter port into the slot on the palm rest assembly 4 Align and place the power button board bracket on the palm rest assembly 5 Replace the two screws M2 5x4 5 that secure the power adapter port bracket to the palm rest assembly Post requisites...

Страница 99: ...w the procedure from step 4 to step 6 in Replacing the hard drive 6 Replace the battery half length or the battery full length whichever applicable 7 Replace the base cover Replacing the power adapter port 99 ...

Страница 100: ...move the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Follow the procedure from step 1 to step 5 in Removing the heat sink 6 Remove the I O board 7 Remove the solid state drive Intel Optane 8 Remove the coin cell battery 9 Remove the system board Procedure 1 Remove the eight ...

Страница 101: ...Removing the keyboard 101 ...

Страница 102: ...www dell com regulatory_compliance Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm rest assembly 2 Replace the 32 screws M1 2x1 9 that secure the keyboard to the palm rest assembly 3 Replace the eight screws M1 2x2 4 that secure the keyboard bracket to the palm rest assembly Post requisites 1 Replace the system board 2 Replace the coin cell battery 3 Replace the ...

Страница 103: ...reless card 7 Follow the procedure from step 4 to step 6 in Replacing the hard drive 8 Replace the battery half length or the battery full length whichever applicable 9 Replace the base cover Replacing the keyboard 103 ...

Страница 104: ...ttery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the solid state drive Intel Optane 5 Remove the I O board 6 Remove the coin cell battery 7 Remove the wireless card 8 Follow the procedure from step 1 to step 5 in Removing the heat sink 9 Remove the speakers 10 Remove the touchpad 11 Remove the display...

Страница 105: ...Removing the palm rest 105 ...

Страница 106: ... in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest on a clean and flat surface Post requisites 1 Replace the keyboard 2 Replace the power adapter port 3 Replace the power button board 4 Replace the system board 5 Replace the display assembly 6 Replace the touchpad 7 Replac...

Страница 107: ...lace the coin cell battery 11 Replace the I O board 12 Replace the solid state drive Intel Optane 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive 14 Replace the battery half length or the battery full length whichever applicable 15 Replace the base cover Replacing the palm rest 107 ...

Страница 108: ... com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers In the Dev...

Страница 109: ... indicates that the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that yo...

Страница 110: ...your computer Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer CPU Type Displays the processor type CPU Speed Displays the processor speed CPU ID Displays the processor identification code CPU L1 Cache Displays the processor L1 cache size CPU L2 Cache Displays the processor L2 cache size CPU L3 Cache Displays the processor L3 cache size Integr...

Страница 111: ...wake the computer Sleep Mode Enable or disable sleep mode Intel Speed Shift Technology Enable disable Intel Speed Shift Technology support Setting this option to enable to allows the operating system to select the appropriate processor performance automatically Default Enabled SATA Operation Enables you to configure the operating mode of the integrated SATA hard drive controller Default AHCI Adapt...

Страница 112: ...administrator password is clear or set Default Not set System Password Status Displays if the system password is clear or set Default Not set HDD Password Status Displays if the HDD password is clear or set Default Not set Admin Password Enables you to set the administrator password The administrator password controls access to the system setup utility System Password Enables you to set the system...

Страница 113: ...acy Boot Default Disabled Boot Option Priorities Displays the boot sequence Boot Option 1 Displays the available first boot option Boot Option 2 Displays the available second boot option Boot Option 3 Displays the available third boot option Table 7 System setup options Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes Discard Changes and Reset Allows you ...

Страница 114: ...e cover Clearing BIOS System Setup and System passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 114 System setup ...

Страница 115: ...up program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 6 Select the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter The BIOS Update Utility appears 8 Follow the on screen instructions to complete the BIOS update Dell SupportAssist Pre boot System Performa...

Страница 116: ... and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blinks amber along with beep codes indicating failures For example the power and battery status light blinks amber two times followed by a pause and then blinks white three times followed by a pause T...

Страница 117: ...moving the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory NOTE For computers in which Intel Optane memor...

Страница 118: ...ry has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer 118 Troubleshooting ...

Страница 119: ... Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword to...

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